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Articles: Customer Service/Call Centers
"Healthcare" and "customer service" don't have to be mutually exclusive.
Facing regulatory requirements, spiraling costs, and an aging (and ailing) customer base, the healthcare industry looks to CRM to balance a pair of age-old doctrines: First, do no harm—and physician, heal thyself.
Proven business strategies abound—even new ones.
A decline in email responsiveness creates enormous opportunity.
CRM player plans to integrate proactive service offerings and to focus on point solutions.
Big or small, they can deliver real business value.
"As people become more savvy with social media," says the managing partner of Anderson Analytics, "they pick up Twitter."
AIIM report details traits of today's Enterprise Content Management industry.
Ten essentials for a marketing portal.
According to new research from Pelorus Group, the market will jump from $268 million to $533 million by 2014.
Gartner Magic Quadrant for MDM for Customer Data '09: As vendors continue to invest in master data management initiatives, Initiate Systems joins IBM and Oracle in this year's top segment.
Three steps required to grasp customers' needs and hold their loyalty.
One pundit forecasts the company's service management solution is the first of many we can expect to come down the pike.
A new study reaffirms the impact a satisfactory tech-support experience has on brand image and likelihood to repurchase.
The marketing automation provider brings social media monitoring onto its platform.
Lithium Technologies' new suite, launched today, looks to unite traditional CRM and the social Web.
If banks want to improve their approach to CRM, they'll first have to improve their definition of the customer.
The enterprise feedback management vendor scoops up an online-survey software player.
Consumers continue to look for additional value through loyalty programs. Millennials show the highest increase in participation.
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