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Articles: Customer Service/Call Centers
The addition of HeyBubble's SAAS based sales and support live chat application strengthens Interfacing's client list with thousands of SMBs,
Global hotel chains are experimenting with customer support via text messaging. (Featured on SmartCustomerService.com.)
The move will allow Axispoint Technology Solutions Group to expand its managed services offerings.
Apple gets proactive about customer service on Twitter. (Featured on SmartCustomerService.com.)
Freshdesk will add native video chat and co-browsing to boost the overall customer support experience
The latest releases of Service Cloud and Social Cloud enable brands to leverage social channels and self-service communities to expand customer engagements and business insights.
The integration brings together support, marketing, and sales data.
Fonolo and SJS Solutions bring virtual queuing data to call center wallboards.
The Seattle Seahawks Cornerback answers customer service calls on Nike's Gear Up day. (Featured on SmartCustomerService,com.)
Aspect gains Linguasys' natural language understanding and interactive text response technology.
New contact center recording and analytics solutions support Interaction Analytics and PCI compliance. (Featured on SpeechTechMag.com.)
NICE Journey VoC combines voice of the customer and journey mapping to improve customer interactions.
The partnership will result in the integration of the two companies'workforce automation technologies.
Workstreampeople's communication and dialogue management platform gets an overhaul.
Bright Pattern has added text messaging to its omnichannel customer service solution.
Indosoft has added field validation and improved condition logic in its agent screen script builder.
VBVoice with VisualConnect will support simultaneous dual-channel IVR development to create voice- and data-enabled applications.
What brands can learn from United's social customer service hits and misses. (Featured on SMartCustomerService.com.)
TeamSupport Customer Insights helps support agents connect with customers by putting a face to the name.
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