Logo
BodyBGTop
Articles: Customer Service/Call Centers
Separate but specialized support teams are replacing traditional outsourcing. (Featured on SmartCustomerService.com.)
The solution provides insight into all unified communications components, including contact center deployments.
Expansion deepens Confirmit's presence in the growing Asia-Pacific market.
The U.S. Patent and Trademark Office has issued Patent No. 61/564,588 to CallPromise.
Customer Health Monitor, Canvas, and Custom Controls round out the new customer service features in Desk.com for Business Plus.
With Product Lines, multiple corporate divisions can share a single TeamSupport account.
ToBox offers feedback metrics for B2B firms.
TCN's cloud-based call center suite will be marketed to MPG's network.
Jacada will offer Visual IVR technology to IVR Technology Group's customers.
Verint is working with IIJ Global Solutions to expand its presence in Japan and across Asia.
In a crowded market, the vendor attempts to differentiate itself with speed and solid caller ID functionality. (Featured on SmartCustomerService.com.)
While customers are increasingly contacting customer service in multiple channels, many companies remain unsure of implementation, especially when it comes to the social media channel. (Featured on SmartCustomerService.com.)
Wise Response extends machine learning capabilities further into customer support.
Jacada solutions are now available through European multimedia contact center provider Collab.
The partnership will complement 3CLogic's contact center solution with social media software to support multichannel customer service experiences.
The latest iteration of CallMiner's interaction analytics solution increases speed to intelligence. (Featured on SpeechTechMag.com.)
3CLogic has extended its current cloud offering to expand intelligent handling of multichannel communications.
ZDirect Response Center lets hotels field and respond to guest feedback through a single platform.
The NICE Complaints Management Suite blends, speech, text, and desktop analytics to identify and route customer complaints. (Featured on SpeechTechMag.com.)
Pages:  1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199 200 201 202 203 204 205 206 207 208 209 210 211 212 213 214 215 216   Next >>
 

Companies: Customer Service/Call Centers
Search
Popular Articles
 

BodyBGRight
Home | Get CRM Magazine | CRM eWeekly | CRM Topic Centers | CRM Industry Solutions | CRM News | Viewpoints | Web Events | Events Calendar
DestinationCRM.com RSS Feeds RSS Feeds | About destinationCRM | Advertise | Getting Covered | Report Problems | Contact Us