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Articles: Customer Service/Call Centers
The company assured customers that operations will continue during the restructuring. (Featured on SmartCustomerService.com.)
New integration enables call centers and marketing departments to share valuable insights. (Featured on SmartCustomerService.com.)
The GeoFluent translation tool is now integrated with Salesforce.com's Service Cloud and Live Agent. (Featured on SmartCustomerService.com.)
Nexidia Analytics offers interaction analytics via omnichannel "listening" to know what customers and prospects are saying and then analyze those conversations to tailor experiences to their stated needs. (Featured on SmartCustomerService.com.)
ViewedIt enables sales and customer support teams to record personalized videos and add them to their email conversations.
VHT's ntegration with Genesys' suite of solutions lets customers request a call back when the contact center is busy. (Featured on SmartCustomerService.com.)
CrowdCare's first U.S. patent covers customer care technology that configures software on electronic devices.
Verint's Mobile Work View extends common work activity for contact center agents from the desktop to the smartphone. (Featured on SmartCustomerService.com.)
The partnership brings customer information and knowledge to sales, marketing and support agents in real time.
The combined companies will work to create seamless integrations between business apps for heightened customer engagement.
Avtex joins the Genesys value-added reseller network for the Genesys Customer Experience Platform. (Featured on SmartCustomerService.com.)
The strategic agreement will leverage Avaya's contact center and unified communications solutions to develop a communications cloud ecosystem. (Featured on SmartCustomerService.com.)
Olark and Front users can now attach customer conversations to customer records. (Featured on SmartCustomerService.com.)
Noble has enhanced its web-based contact center manager toolset with greater mobile flexibility and increased reporting. (Featured on SmartCustomerService.com.)
Salesforce.com today launched LiveMessage as a new addition to its Service Cloud, allowing companies to engage with customers using messaging platforms like SMS, text, and Facebook Messenger. (Featured on SmartCustomerService.com.)
A cloud-based deployment model extends callback technology across voice, digital, and mobile channels. (Featured on SmartCustomerService.com.)
The data leakage prevention solution protects information managed in the contact center. (Featured on SmartCustomerService.com.)
Partnership blends Five9's cloud contact center platform with Zendesk Support. (Featured on SmartCustomerService.com.)
Anywhere365 and AudioCodes have teamed up to offer full contact center capabilities on CloudBond 365.
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