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Articles: Customer Service/Call Centers
T-Mobile is the latest brand to become an Apple Business Chat partner, which means the company will now offer customer support via Apple's Business Chat tool. (Featured on SmartCustomerService.com.)
There's plenty of cloud-based excitement, though proliferation, compliance, and security remain issues.
Bright Pattern has integrated its omnichannel cloud contact center software with NICE Workforce Optimization powered by advanced analytics. (Featured on SmartCustomerService.com.)
Our beloved Pint of View columnist toasts the end of an era.
NICE inContact CXone has expanded its CXone partner apps portfolio with speech-enabled virtual assistants and AI chatbots from Omilia.
Speakers take on forward-looking topics such as the impact of social media and quantifying customer experience. (Featured on SmartCustomerService.com.)
Oracle has added customer service, marketing, sales, and commerce capabilities to its Customer Experience Cloud suite.
TCN enhances its cloud-based contact center platform with CallMiner speech analytics.
Gainsight's partner ecosystem creates a platform of record for chief customer officers.
Speakers emphasized putting humanity first in customer and employee experiences. (Featured on SmartCustomerService.com..)
Due to [24]7.ai's security breach last fall, hundreds of thousands of users' data may have been compromised, and the vendor hasn't confirmed or denied whether other companies have been affected as well. (Featured on SmartCustomerService.com.)
Customers across industries now expect a better overall experience thanks to Amazon, and here are a few ways your business can follow their lead.
Guide Enterprise is designed to help large companies identify gaps in self-service content. (Featured on SmartCustomerService.com.)
Calabrio ONE with Sentiment Analysis helps companies capture and interpret customer insights. (Featured on SmartCustomerService.com.)
New capabilities help marketing, sales, and customer support teams deliver a wide range of personalized customer experiences via video.
Calabrio ONE with Sentiment Analysis helps companies capture and interpret customer insights. (Featured on SmartCustomerService.com.)
Here are five best practices to help reach all of your digital customers, from the tech-obsessed to the tech-reluctant.
IDC expects automated customer service agents to be the largest use case for artificial intelligence and cognitive computing.
Consumers are opting to use technology to help them throughout the purchase process, and they don't want to interact with store associates unless they need help. (Featured on SmartCustomerService.com.)
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