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Articles: Customer Service/Call Centers
Avaya Customer Engagement Cloud brings together solutions inthe Avaya Oceana platform. (Featured on SmartCustomerService.com.)
Maximus and Interactions have partnered to bring intelligent virtual assistants to federal agencies. (Featured on SmartCustomerService.com.)
eGain Solve for Cisco helps contact center agents using Cisco Finesse deliver a connected digital experience with AI knowledge, proactive digital engagement, and connected analytics. (Featured on SmartCustomerService.com.)
The integration brings personalized video to visual IVR. (Featured on SmartCustomerService.com.)
Bright Pattern's new contact center applications add the cognitive power of IBM Watson for sentiment screening. (Featured on SmartCustomerService.com.)
Find out what turns today's customers off most—and how to avoid falling prey to those mistakes.
Voice-first technologies could soon be the engagement tool of choice.
Government agencies will now have access to the first cloud contact center solution available directly from a FedRAMP-authorized provider. (Featured on SmartCustomerService.com.)
IBM and LiveEngage are debuting an enterprise solution that integrates Watson-powered bots with human agents. (Featured on SmartCustomerService.com.)
The Via 17 release contains major enhancements to Aspect's cloud Customer Engagement Center, including new self-service, interaction management, and workforce optimization capabilities. (Featured on SmartCustomerService.com.)
Verint has released packaged workforce optimization solutions designed specifically for midsized contact centers. (Featured on SmartCustomerService.com.)
Customer journeys have to be personalized, in context, and in the right channels, according to the company leader. (Featured on SmartCustomerService.com.)
Moving from a reactive to a proactive service model will make your products and services better, and your customers happier.
Bold360 is a new intelligent, omnichannel customer engagement platform. (Featured on SmartCustomerService.com.)
TeamSupport users can now post messages to Slack channels via a new ticket automation function. (Featured on SmartCustomerService.com.)
TELUS' new omnichannel customer support solution connects customers to more knowledgeable agents. (Featured on SmartCustomerService.com.)
ContactRelief's Disaster Decision Engine helps contact centers know when to suspend and resume operations during disasters. (Featured on SmartCustomerService.com.)
Speech technology provider Nuance Communications has announced it will soon bring its artificial intelligence-powered assistant Nina to Amazon Alexa, giving Nina users another channel through which to provide customer support. (Featured on SmartCustomerService.com.)
The platform aims to empower organizations to become more customer-centric via mobile apps designed to enhance customers' experiences.
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