The functionality, called MultiProcess Management, lets individual UpShot XE users create a view that suits them using a drag-and-drop configuration tool.
Daily News,
Posted 19 Feb 2003
Companies often offer loyalty programs that focus on hard benefits to retain customers, but hard benefits are sometimes not enough. The benefits must have a high-perceived value from the customer's perspective.
Viewpoints,
Posted 17 Feb 2003
By using digital sound cards to transfer calls, the product can decrease call abandonment rates by reducing call transfer time without clicks or silences.
Daily News,
Posted 04 Feb 2003
CRM vendors are pulling out all the stops to boost sales.
Insight,
Posted 02 Feb 2003
Hot Prospects,
Posted 02 Feb 2003
In an exclusive survey conducted in conjunction with consultancy CAP Ventures Inc., CRM magazine finds that a surprising number of executives are pleased with their CRM system--and with their results.
Magazine Features,
Posted 02 Feb 2003
Without tools that measure effectiveness, an organization with several PR agencies cannot get an accurate view of their performance, ROI, or their ability to generate impressions in the marketplace. Cymfony's technology will be bundled into MediaMap's Web-based solution called Performa, which enables PR and corporate communications professionals to manage branding efforts and their effectiveness in the media.
Daily News,
Posted 30 Jan 2003
When Microsoft's highly anticipated customer relationship management package release finally ships there is likely to be a slew of third-party enhancements and add-ons.
Daily News,
Posted 06 Jan 2003
Hot Prospects,
Posted 03 Jan 2003
Hot Prospects,
Posted 03 Jan 2003
Doug Edwards, director of marketing for Google, explains how the search engine operator took control of its burgeoning overflow of email.
Secret of My Success,
Posted 02 Jan 2003
Users can drill down for more granularity, as they can click on any chart or graph to home in on specific data.
Daily News,
Posted 30 Dec 2002
While mature parts of the CRM market shrink, new areas are growing exponentially.
Customer Care,
Posted 23 Dec 2002
How DirecTV's knowledge base helps its geographically diverse call center agents dish out current information, consistently.
REAL ROI,
Posted 16 Dec 2002
Universities and grade schools are increasing adopting CRM to communicate with their constituents, and to attract and retain better students.
Magazine Features,
Posted 13 Dec 2002
Atique Shah, vice president of CRM/marketing technology for GSI Commerce Inc., has a keen eye uncovering for effective CRM strategies. That talent has helped both the NBA and GSI embrace and profit from CRM.
Magazine Features,
Posted 13 Dec 2002
Experts on Call,
Posted 09 Dec 2002
Executives on a recent panel say flawed practices and operations within companies, not CRM technology, are to blame for CRM failures.
Daily News,
Posted 06 Dec 2002
Data cleansing companies like QAS Limited say it is not too late to clean data.
Daily News,
Posted 25 Nov 2002
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