Magic Quadrant for Marketing Resource Management '10: Increased interest in MRM introduces three new companies to this year's report — but Oracle is shown the exit.
CRM Featured News,
Posted 25 Apr 2010
SuiteCloud '10: Distinguishing the real from the fake, CEO Zach Nelson announces some very real deals around cloud-to-cloud integration, vertical extensions, and code-less workflow development.
CRM Featured News,
Posted 21 Apr 2010
SugarCon '10: Keynote speakers impart their wisdom to attendees, with the key message to become "a company like me" for every customer.
CRM Featured News,
Posted 21 Apr 2010
G-Force '10: Genesys Telecommunications Labs' updated customer service suite promises to manage customer conversations across channels and time.
CRM Featured News,
Posted 19 Apr 2010
Version 11 continues along the path of "mobilizing the workforce" and introduces a new all-inclusive licensing option for SMBs.
CRM Featured News,
Posted 08 Apr 2010
Responsys 2010 Spring Tour: The provider of on-demand marketing services unveils a new campaign designed explicitly for social networks.
CRM Featured News,
Posted 08 Apr 2010
With the launch of its ReadiMetrix product family, the on-demand BI vendor hopes to deliver "insights-as-a-service."
CRM Featured News,
Posted 29 Mar 2010
Integrate systems and share data to deliver a better, more-holistic customer experience.
Viewpoints,
Posted 29 Mar 2010
Two months after rejecting a bid by CDC Software, customer experience management vendor Chordiant strikes a deal with a leader in the BPM space.
CRM Featured News,
Posted 18 Mar 2010
With Jive Ideation, the social business software provider integrates idea management into its portfolio.
CRM Featured News,
Posted 18 Mar 2010
Don't just manage relationships—develop them.
Viewpoints,
Posted 15 Mar 2010
How the recession brought marketing and customer service closer together.
Viewpoints,
Posted 03 Mar 2010
With its latest updates, the email marketing provider helps its small business customers take their CRM efforts to the next level.
CRM Featured News,
Posted 26 Feb 2010
Customers want — and expect — personalization.
Viewpoints,
Posted 24 Feb 2010
It's not about every click, but every profitable click.
Viewpoints,
Posted 18 Feb 2010
Accenture's Social CRM report reveals the trio of obstacles to overcome when developing a social strategy.
CRM Featured News,
Posted 16 Feb 2010
Reports point to the emergence of a new social group and help marketers act upon the various segments of online participants.
CRM Featured News,
Posted 16 Feb 2010
With real-time alerts and notifications, the lead generation solution provider helps users be even more proactive when it comes to Web site activity.
CRM Featured News,
Posted 16 Feb 2010
Organizations want sales reps to have access to the right information at the most critical moments
Re:Tooling,
Posted 11 Feb 2010
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