The social media monitoring company announces new sentiment analysis technology for its customers.
CRM Featured Articles,
Posted 20 Jan 2010
The $17.8 million cash purchase of email deliverability specialist Pivotal Veracity is intended to help the marketing automation pioneer compete with best-of-breed email service providers.
CRM Featured Articles,
Posted 19 Jan 2010
In response to the demand for cross-channel marketing functionalities, the research firm publishes its first report covering this trend.
CRM Featured Articles,
Posted 19 Jan 2010
The social business software provider buys a social media monitoring company and plans to extend social insight across the entire enterprise.
CRM Featured Articles,
Posted 15 Jan 2010
Unable to connect social media to quantifiable results has made marketers wary of the investment, but this year may be the year all that changes.
CRM Featured Articles,
Posted 06 Jan 2010
Economist Intelligence survey indicates that agile decision making is vital to operational efficiency and success -- yet most firms' ability to make good decisions needs improvement.
CRM Featured Articles,
Posted 21 Dec 2009
The online social CRM product allows salespeople to create deals, link up with social networks, and organize customers with unique SuperTag functionality.
CRM Featured Articles,
Posted 10 Dec 2009
A new solution by eTrigue gives sales a taste of marketing automation.
CRM Featured Articles,
Posted 04 Dec 2009
Hint: Desperate marketers rarely win.
Viewpoints,
Posted 03 Dec 2009
From hodgepodge to homogeneity, Intuit provides a new home for customer information.
CRM Featured Articles,
Posted 03 Dec 2009
Equipment manufacturer Henny Penny cooks up better customer service thanks to Cisco Systems' unified communications solutions.
Secret of My Success,
Posted 01 Dec 2009
With the help of Brainshark's on-demand Web events, Corporate Visions sees record sales in its consulting business.
Case Studies,
Posted 01 Dec 2009
Nationwide talks its way to a more successful automotive quote-and-buying process with nGenera CIM.
Case Studies,
Posted 01 Dec 2009
Web 2.0 Expo '09: Panel of 2.0 entrepreneurs hash out the most common routes to failure, paths to recovery, and acceptance of "I Can Has Failure."
CRM Featured Articles,
Posted 28 Nov 2009
Web 2.0 Expo '09: Keynote speaker Chris Brogan converses with attendees on the art listening and what really to do on Twitter, aka the Serendipity Engine.
CRM Featured Articles,
Posted 28 Nov 2009
Dreamforce '09: A roundup of product releases and enhancements that came out of the so-called "Cloud Event of the Year."
CRM Featured Articles,
Posted 27 Nov 2009
Sage Summit '09: Brent Leary conveys to Sage attendees why CRM is turning into SCRM - and why hash tags matter.
CRM Featured Articles,
Posted 18 Nov 2009
The social business software player announces a new version of its platform, connects communities, and makes a play for the iPhone.
CRM Featured Articles,
Posted 15 Nov 2009
Sage Summit '09: Company executives describe the response to key industry trends, such as social media, cloud computing, and globalization.
CRM Featured Articles,
Posted 14 Nov 2009
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