Twenty-one percent of North American companies and 33 percent of European companies are planning new CRM investments by the end of December 2004. --Forrester Research and Forrester Business Technographics
Insight,
Posted 15 Nov 2004
Insight,
Posted 15 Nov 2004
CRM drives an Arizona car dealership to rev up its active prospects.
Benchmark,
Posted 15 Nov 2004
CRM vendors flock to high-capacity online promotional capabilities.
CRM Featured News,
Posted 10 Nov 2004
Marines are gung-ho about Oracle; Convergys signs multiyear contract with Wachovia; Quaero has new clients; and more.
CRM Featured News,
Posted 02 Nov 2004
The CRM analyst firm lays out strategies for improving bottom-line results with CRM.
CRM Featured News,
Posted 02 Nov 2004
The company announces the availability of the new Uniphi Suite at its annual user conference in New Orleans.
CRM Featured News,
Posted 28 Oct 2004
Companies need to improve their communication strategies with customers who are mothers, according to a new study.
CRM Featured News,
Posted 27 Oct 2004
Organizations are missing the mark when trying to connect with the Hispanic market.
CRM Featured News,
Posted 26 Oct 2004
Online businesses will increase their spending significantly in 2005 in an attempt to meet their customers' needs.
Experts on Call,
Posted 25 Oct 2004
The global supplier of power, data management, and standard semiconductor components selected Azerity's ProChannel solution for interactive quote management.
CRM Featured News,
Posted 25 Oct 2004
The key to driving acceptance from all marketing professionals, not just those motivated by numbers and compliance, is to improve their workflow.
CRM Featured News,
Posted 19 Oct 2004
The key to mass production of customer and prospect relationships is data velocity and data consolidation.
Viewpoints,
Posted 18 Oct 2004
Ensuring your outbound marketing message reaches its targets.
Viewpoints,
Posted 18 Oct 2004
Marketers who deploy the basics and best practices of direct marketing will be the ones to achieve success in establishing and maintaining long-term, profitable B2B relationships.
Experts on Call,
Posted 18 Oct 2004
The role of the contact center agent has expanded considerably, with each agent now required to act in up to three roles.
Viewpoints,
Posted 18 Oct 2004
The new 5.1 release includes improved integration with Windows architecture.
CRM Featured News,
Posted 18 Oct 2004
Insight,
Posted 18 Oct 2004
As a result of the relocation of more than 3,000 call centers from the United States by 2008,130,000 agent positions will be eliminated, according to Datamonitor.
Insight,
Posted 18 Oct 2004
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