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Articles: Sales Automation
The self-service mover has improved its efficiency, profits, and customer satisfaction.
Customer relationship management fits all shapes and sizes. The following case studies present the details of four organizations' CRM approaches.
The on-demand CRM provider is on pace to register 250,000 customers by this summer.
Executives cite a lack of tools and policies to build and maintain customer relationships.
Competitors for on-demand SFA business are still racing for new customers and new capabilities.
Customers gain access to the company's hosted CRM management solution.
Tighter controls on revenue generation and recognition processes are part of the latest business accountability challenge.
When put to the test, this sales and marketing application delivers.
Three practical approaches for aligning sales processes with CRM.
The manufacturing company uses Exact Software to better automate its front-office processes.
Think the only impressions your company makes are through branding, sales calls, and customer service? Think again. Mishandling interactions like reference management and billing can cause customer defection as quickly as a poor contact center experience
Analog Method unveils its first hosted partner extranet.
The BBC bolsters its use of Web analytics; Salesforce.com announces new customer wins; EDS Israel opts for CosmoCom; and more.
The dealership moves from a PC-based CRM application to a Web-based solution to support its growth strategy.
Best Software and Salesforce.com are the leaders in the SMB space, according to a new survey.
Pragmatech names SPSS veteran Zanghi as CEO; OutStart acquires Participate Systems; Firstlogic teams up with the University of Utah; and more.
Customers who stay for rewards leave for rewards.
If the sales process is not aligned with the CRM goals, the implementation will fail.
Vendors are stepping up to deliver tools that help reps sell.
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Companies: Sales Automation
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