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Articles: Sales Automation
Privacy laws have forced sales callers and outbound marketers to clean up their act and given them a chance to polish their image.
Rainmaker Marketing's Lazarus integration of ACT! resurrects a phone reseller's sales, relationship growth, and agent efficiency.
Business process management, flexible hosted solutions, and return on customer will drive business decisions.
How are the changes that channel management systems and their providers are experiencing going to play out?
Get back to the roots of CRM with this refresher course on integration.
Process calls for grounding strategic decisions.
Correcting tactics that don't meet expectations.
Recent debuts by SugarCRM and Salesforce.com could jump-start an industry space.
The venerable contact-management and CRM software receives a remote-access facelift.
The Collaborative Technologies Conference provides best practices and words of caution for mobile workforces.
A relaunched product line provides detailed profiles and company insights on 13 million small businesses.
The wireless carrier is partnering with Good Technology to provide messaging services to business clients.
...successful and disastrous: 90 bright ideas for your CRM strategy and 10 dim ones to avoid. Edited by David Myron
Changing consumer buying trends hamper traditional sales approaches--team sales will play a larger role in the future.
The communications partnership will provide secure, low-cost Internet telephony to the wireless workforce.
GPS and similar technologies' versatility and power will help the segment see significant growth, despite slow consumer and business adoption.
The company is using CRM to put the force back into sales force automation.
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