Trust not the consultant who says CRM will forecast for you.
Viewpoints,
Posted 01 Dec 2005
End-users are looking for answers as they wait for the planned acquisition to close.
Insight,
Posted 01 Dec 2005
The market is expected to outstrip the growth rates of traditional CRM, with the U.S. market faring substantially stronger than its European counterpart.
CRM Featured Articles,
Posted 28 Nov 2005
Web merchants are offering ways to lure in customers as online retail sales are expected to jump 25 percent this holiday season.
CRM Featured Articles,
Posted 25 Nov 2005
Sage CRM SalesLogix is listed as a leader in both the midmarket and small business categories; analyst says this market will continue to merge its deployment models.
CRM Featured Articles,
Posted 23 Nov 2005
Consumers buy on weekdays; marketers should use that knowledge to time email campaigns and search engine bids.
CRM Featured Articles,
Posted 16 Nov 2005
The search and content management software vendor, previously an IBM partner, joins that firm's herd to provide expertise in unstructured info wrangling.
CRM Featured Articles,
Posted 03 Nov 2005
Eloqua's Marketing Conversion suite gives both divisions insight into what the other is doing.
REAL ROI,
Posted 01 Nov 2005
Lou Fusz Automotive Network turns to AVV from Autobytel.
REAL ROI,
Posted 01 Nov 2005
New license revenue continues to rise in the industry, with marketing applications predicted to be the top performers through 2009, despite mergers and economic pressure.
CRM Featured Articles,
Posted 01 Nov 2005
Capture cooperation and excitement around CRM technology for its full benefits.
Customer Centricity,
Posted 01 Nov 2005
Donna Fluss, principal of DMG Consulting, spoke with CRM magazine's Colin Beasty about her new book, "The Real-Time Contact Center."
Insight,
Posted 01 Nov 2005
Wireless immediacy allows enterprises to pursue CRM simplicity with powerful rewards for everyday functions.
Magazine Features,
Posted 01 Nov 2005
Test to understand what compels customers to convert.
REAL ROI,
Posted 01 Nov 2005
Preannouncements for Winter '06 highlight on-demand support, a sign of the company's drive to expand customer service functionality.
CRM Featured Articles,
Posted 11 Oct 2005
The CRM industry over the course of the year grappled with well-publicized mergers and acquisitions, executive turnover, and product line restructuring. Still, the industry's impact--especially in the small and medium business markets--is growing more pervasive across industries and within organizations. With an eye on ROI, companies are benefiting from lower startup costs, shorter implementation times, ease of use, and more robust analytics, from both the on-demand (hosted) delivery model and on-premise solutions. Spearheading these developments are the 2005 CRM Market Leaders--read on to see how they are driving the market and how they stack up against the competition.
Magazine Features,
Posted 01 Oct 2005
It is impressive when CRM vendors promise business performance improvements never before possible, but it is more impressive when their products actually deliver on those promises. The CRM Elite awards showcase six companies that have achieved significant returns on their technology investments that have either met or surpassed their expectations.
Magazine Features,
Posted 01 Oct 2005
Use central information management, secure access control, and collaborate anywhere, anytime, to build team effectiveness and customer satisfaction.
Viewpoints,
Posted 01 Oct 2005
The CRM industry over the course of the year grappled with well-publicized mergers and acquisitions, executive turnover, and product line restructuring. Still, the industry's impact--especially in the small and medium business markets--is growing more pervasive across industries and within organizations. With an eye on ROI, companies are benefiting from lower startup costs, shorter implementation times, ease of use, and more robust analytics, from both the on-demand (hosted) delivery model and on-premise solutions. Spearheading these developments are the 2005 CRM Market Leaders--read on to see how they are driving the market and how they stack up against the competition.
Magazine Features,
Posted 01 Oct 2005
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