Articles: Sales Automation
CRM requires a full integration of all pre- and postsales services systems operating from a common database, using a variety of voice, data, and image communication links (wireless, Internet, etc.).
A recent Aberdeen Group study reveals that enterprises are expected to increase their technology budgets by an average of 3.4 percent over the next six to 12 months, and CRM-related applications are helping to fuel the growth.
Prior to filing the lawsuit, Salesforce.com says it privately challenged UpShot advertisements through the National Advertising Division of the Council of Better Business Bureaus Inc.
A total CRM/SFA solution aimed at sales force--productivity improvement must consider the overall aspects of sales management.
Integration in the mobile computing space will grow steadily in the next few years, particularly those engaged in mobility projects today that have identified specific mobile technologies or horizontal applications as areas of focus for the near future.
To understand how good your sales organization is--or in some cases, how bad it is--you must first know what data are crucial to make that evaluation.
Roughly 85 percent of the registrations occurred online (primarily at www.donotcall.gov).
Whether existing Western CRM giants or new, localized CRM providers prevail, expansion into emerging markets is good news for the overall state of CRM. It's even better news for global businesses looking at CRM solutions to help improve customer relations and increase revenue.
CRM isn't just about sales force automation, customer loyalty, or 360-degree customer views. It's also about the processes that support those ideas.
More predictive analytics are needed in organizations where sales effectiveness is lacking.
Today Salesforce.com introduced sforce, an online application-development utility to enable companies to build business applications within the hosted software delivery model.
People accomplish their day-to-day tasks through a configuration of talents.
Channel partners are salespeople, too. It's time we recognize the relationship for what it actually is.
The Multitask Master
Murphy's Law
A Solid Foundation
Confidence might seem an ephemeral quality manageable only at the recruiting stage, but technology tools are emerging that can help a sales manager bottle competence and confidence for consumption across an entire staff.
Salesforce.com grabbed the Codie for Best Software Service, and for the second year in a row the ASP was named Best Customer Relationship Management Program.
Will growing differences between America and Europe have an impact on your reps' ability to sell?
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Companies: Sales Automation
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