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Articles: Sales Automation
ProLink goes the distance with CRM.
Some companies are finding that industry newcomer NetLedger's integration of back- and front-office data will give them a holistic view that Salesforce.com's front-office only system can't match.
CRM solutions provider Astea International Inc. found that of the nearly 1,900 CEOs surveyed, 56 percent view field service as playing a vital role in their sales and marketing mission, but only 42 percent expected to expand their field service budgets in the coming year.
CRM solutions provider Astea International Inc. found that of the nearly 1,900 CEOs surveyed, 56 percent view field service as playing a vital role in their sales and marketing mission, but only 42 percent expected to expand their field service budgets in the coming year.
Data cleansing companies like QAS Limited say it is not too late to clean data.
A recent survey found that due to lack of access to CRM systems in the field, CRM and sales force automation programs were not entirely successful.
Salesforce.com's first formal wireless solution, dubbed Airforce Wireless Edition, enables sales teams to access and edit real-time, up-to-the-minute customer information in Saleforce.com via their wireless devices.
How Latin business ecosystems affect CRM strategy
How Palm increased revenues 20 percent
Framingham, MA-based research firm IDC found that more and more vertical markets are deploying mobile solutions, but another recent IDC study showed that sales of mobile devices slipped 6 percent in the third quarter of 2003.
A two-way integration enables Outlook users to have all the information from email move into the UpShot CRM system and vice versa by simply clicking on the specific email.
E.piphany Inc. this week announced that it is teaming with Microsoft Corp. on Web services that will result in the integration of Microsoft's a next-generation geographic mapping system with E.piphany's E.6 CRM suite.
User defined alerts breath new life into old push technology; mobile devices unlock messages; executive overkill, says critic
Web collaboration specialist breaks out of the online chat box; new sales edition; a much-needed revenue stream, says analyst
Taking knowledge to the point of sales and service
Stellar CRM is possible. Here are the stories of five outstanding implementations to prove it.
The enterprise CRM suite landscape is changing, led largerly by efforts in integration.
the 20 most influential people in CRM in the past year
Customer Support software is the first in the company's suite of CRM applications built on the .NET framework
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