Articles: Sales Automation
Dreamforce '04: New customizing manager and customer service capabilities are key updates.
The open-source CRM pioneer looks to grow quickly in its first year.
The global supplier of power, data management, and standard semiconductor components selected Azerity's ProChannel solution for interactive quote management.
It is no longer enough for vendors in the high-tech industry to offer innovative products. They must be able to scale their sales and marketing processes quickly and efficiently to deliver these products to a larger portion of the market.
The role of the contact center agent has expanded considerably, with each agent now required to act in up to three roles.
One of the pieces that made [CRM] fall into place was the wireless component.
As a result of the relocation of more than 3,000 call centers from the United States by 2008,130,000 agent positions will be eliminated, according to Datamonitor.
Those responsible for business growth may be putting themselves at a disadvantage by not applying this same attention and care to relationships with prospects--before they become customers.
The enhanced version of RightNow Service features an Offer Advisor component that equips agents with a tool that can automatically suggest potential offers or promotions that may be appealing to the customer given his history.
A customer profitability management (CPM) program helps companies begin to lay the foundation for building a B2B lead generation program that will maximize average new customer profitability and corporate earnings.
These are very different announcements: They're both targeting customer service, but Salesforce is targeting the call center, as compared to focusing on premise-based trouble tickets.
MIS has collected nearly 45,000 names, a majority of which has opted-in to receive additional information from the company.
Loyalty leaders in the IT industry experienced significant growth levels compared with their counterparts.
There is increasing adoption of mobile and wireless devices, with tablet PCs expected to gain more and more in popularity in the next few years.
The faster you deliver relevant information, the more competitive your offering will be.
PADI Worldwide unified sales, accounting, membership, and training and education to make members more self-sufficient and reduce customer service calls.
The time has come once again for CRM magazine to reward excellence and achievement among vendors in the CRM industry. CRM vendors have individually and collectively worked to build confidence in the discipline, and those efforts are paying off. According to AMR Research, companies are still making modest-but-measurable increases in their spending on customer management tools and strategies, to the tune of an additional $600 million in spending expected for 2004. Interest is strongest among midmarket and SMB firms, which we classify as those companies under $1 billion and under $100 million in annual revenues, respectively. But there was plenty to stir things up this year. Read on to see what companies prevailed from 2003, and how others are leaving an indelible mark on the industry.
Six companies that set out to get measurable results, then met or surpassed their expectations.
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Companies: Sales Automation
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