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Articles: Sales Automation
Rewarding and recognizing contact center agents is as much science as it is art.
Sales management must create an environment where top- and even average-performing salespeople exceed company goals.
Sales Performance International conducted a study that gathered input from major sales organizations at 113 companies, the majority of which have global sales teams and are focused on selling technology or financial services.
Salesforce.com Inc. has teamed with AvantGo, Inc to offer AvantGo Mobile Sales, called the "My Avantgo" channel, for Salesforce.com customers. This will allow users of Salesforce.com's online CRM solution will now be able to access the information they need through their PDAs.
When Microsoft's highly anticipated customer relationship management package release finally ships there is likely to be a slew of third-party enhancements and add-ons.
The most common complaint today is that management can't balance the need for fundamental change with its short-term sales goals; lack of coherence in traditional sales training is the second one.
An overarching goal of RTE lies with the need for process automation to manage the detailed steps involved in moving transactions and business events from start to finish.
It's simply good business sense to make your largest investment in those areas where you stand to gain your biggest return.
Jess Hartman, CIO and vice president of New Horizons, tells how the training company used training, of course--and the creative integration of SFA and CRM--to make its CRM initiative a success.
While mature parts of the CRM market shrink, new areas are growing exponentially.
A customer ownership scuffle between Salesforce.com Inc. and NetLedger Inc. is proving that one of the benefits of the CRM hosting model is true: Dissatisfied customers can sometimes easily switch from one CRM vendor to another.
ProLink goes the distance with CRM.
Some companies are finding that industry newcomer NetLedger's integration of back- and front-office data will give them a holistic view that Salesforce.com's front-office only system can't match.
CRM solutions provider Astea International Inc. found that of the nearly 1,900 CEOs surveyed, 56 percent view field service as playing a vital role in their sales and marketing mission, but only 42 percent expected to expand their field service budgets in the coming year.
CRM solutions provider Astea International Inc. found that of the nearly 1,900 CEOs surveyed, 56 percent view field service as playing a vital role in their sales and marketing mission, but only 42 percent expected to expand their field service budgets in the coming year.
Data cleansing companies like QAS Limited say it is not too late to clean data.
A recent survey found that due to lack of access to CRM systems in the field, CRM and sales force automation programs were not entirely successful.
Salesforce.com's first formal wireless solution, dubbed Airforce Wireless Edition, enables sales teams to access and edit real-time, up-to-the-minute customer information in Saleforce.com via their wireless devices.
How Latin business ecosystems affect CRM strategy
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