Articles: Sales Automation
To encourage their customers to be evangelists, companies must first build customer loyalty.
*Winners were selected from among companies that either nominated themselves or were nominated by their vendors.
The awards recognize superior performance in three areas: ROI excellence in customer companies (The CRM Elite); individual achievement (Influential Leaders); and vendor leadership (CRM Market Leaders).
Emerging technologies are providing a collaborative framework capable of building a virtual sales office integrating many CRM capabilities with active collaboration tools.
Change decisions come about when business plans and objectives meet the reality of a continuously changing market; service provider decisions are choices among alternative providers that will help make the change.
Is it possible to strike a balance between optimizing productivity and providing top-notch service and profit from it? Yes.
Oracle's new product seeks to not only automate the administrative aspects of the selling process, but also optimize effectiveness.
Salesforce.com is reinventing itself with what CEO Marc Benioff says is the company's most significant release since launching its hosted CRM product.
CRM requires a full integration of all pre- and postsales services systems operating from a common database, using a variety of voice, data, and image communication links (wireless, Internet, etc.).
A recent Aberdeen Group study reveals that enterprises are expected to increase their technology budgets by an average of 3.4 percent over the next six to 12 months, and CRM-related applications are helping to fuel the growth.
Prior to filing the lawsuit, Salesforce.com says it privately challenged UpShot advertisements through the National Advertising Division of the Council of Better Business Bureaus Inc.
A total CRM/SFA solution aimed at sales force--productivity improvement must consider the overall aspects of sales management.
Integration in the mobile computing space will grow steadily in the next few years, particularly those engaged in mobility projects today that have identified specific mobile technologies or horizontal applications as areas of focus for the near future.
To understand how good your sales organization is--or in some cases, how bad it is--you must first know what data are crucial to make that evaluation.
Roughly 85 percent of the registrations occurred online (primarily at www.donotcall.gov).
Whether existing Western CRM giants or new, localized CRM providers prevail, expansion into emerging markets is good news for the overall state of CRM. It's even better news for global businesses looking at CRM solutions to help improve customer relations and increase revenue.
CRM isn't just about sales force automation, customer loyalty, or 360-degree customer views. It's also about the processes that support those ideas.
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Companies: Sales Automation
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