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Articles: Sales Automation
the 20 most influential people in CRM in the past year
Customer Support software is the first in the company's suite of CRM applications built on the .NET framework
Aberdeen Group offers e-commerce tips; the dawn of DCM; much work remains
Expands on key manufacturing vertical with release 5; configuration and quoting; taking XML orders
Electronic documents meet physical world; sales proposals at click speed; the RFP machine
A new version of the contact manager offers better integration with Microsoft Outlook and Excel and is packed with new features
New mobile solution enables disconnected users to remain productive
Itron turns on CRM and ERM software; information floods the enterprise; flicker, flicker, flicker
Art Technology Group unveils ATG6 Beta; online selling, marketing and customer support; "our portal connects with everyone," says exec
GartnerG2 answers debate over customer retention verses customer acquisition; monitoring the pulse of consumers
Windsor Industries launches e-commerce website; tackles technology and channel-conflict issues; best practices to avoid surprises
Datamonitor: Global enterprise investment in mobile field service to hit $220M this year
DocCenter provides Internet-based document management system for managing, printing, and sharing documents
Forrester: 82 percent of companies to maintain or increase budgets in second half of 2002; surprising traction for Web services
Solution aims to keep better tabs on multi-tier channels to improve revenue and cut costs before and after the sale
The role of personal communication in client retention
IDC reports mobile middleware market on the rise; 105 million road warriors in U.S. by 2006; the email trigger
Meta Group rates the suite vendors; a few application domains show signs of maturity; presence and performance
Short-term growth barriers hid long-term pot of gold; suite vendors face sophisticated customers; e-marketing evolves
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Companies: Sales Automation
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