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Articles: Sales Automation
Nearly 40 percent of online users plan to do some or all of their holiday shopping online in 2003.
How to overcome the barriers to implementing an effective sales process.
Organizations tend to make four common mistakes that undermine the potential of process mapping. How can you avoid making these mistakes? Read on.
As a business progresses, effective and systematic sales management becomes increasingly crucial.
If competencies really worked, we should see numerous examples of increased productivity and profitability as any given sales force becomes more and more competent.
Speech technology vendors showed their wares during the ninth Annual SpeechTEK Exposition and Educational Conference in New York City this week.
The synergy between marketing resource management and campaign management is tight.
Salesforce.com also reported that it gained a larger number of subscribers in the past quarter than in any previous quarter.
The best risk mitigation for a prospect is a satisfied customer.
CRM suites have broadened significantly from their roots, but companies are finding that the automation and successful execution of a company's revenue strategy clearly requires a different focus.
Forty-four percent of uninsured consumers who plan to apply for health insurance in the next year say they will do so online.
There are five must-haves: functionality that provides for integration with back-office applications; advanced scheduling capabilities; spare-parts integration; connectivity for a wide range of mobile and wireless devices; a comprehensive customer data model that provides a single view of customer.
To encourage their customers to be evangelists, companies must first build customer loyalty.
*Winners were selected from among companies that either nominated themselves or were nominated by their vendors.
The awards recognize superior performance in three areas: ROI excellence in customer companies (The CRM Elite); individual achievement (Influential Leaders); and vendor leadership (CRM Market Leaders).
Emerging technologies are providing a collaborative framework capable of building a virtual sales office integrating many CRM capabilities with active collaboration tools.
Change decisions come about when business plans and objectives meet the reality of a continuously changing market; service provider decisions are choices among alternative providers that will help make the change.
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