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Articles: Sales Automation
A Solid Foundation
Confidence might seem an ephemeral quality manageable only at the recruiting stage, but technology tools are emerging that can help a sales manager bottle competence and confidence for consumption across an entire staff.
Salesforce.com grabbed the Codie for Best Software Service, and for the second year in a row the ASP was named Best Customer Relationship Management Program.
Will growing differences between America and Europe have an impact on your reps' ability to sell?
Having a winning season always boosts ticket sales, but most attendees concur that it takes more than a winning record to keep filling the stands.
As the vice president of marketing for Hewlett-Packard, Overly is in his Indianapolis office by 4:30 a.m. every business day. Yes, every day. And on weekends Overly is up before the sun to cram in several hours of work from his home office, on both Saturday and Sunday, before spending time with his family.
Managers' failure to hold salespeople accountable can stall CRM efforts.
One of the best ways for a company to increase customer satisfaction is to make sure there is a thorough understanding throughout the organization of what customers really want, then use that information to follow up with actions, solutions, and resolutions.
The unambiguous flow of information from customer to field service engineer and back due to the reduction in information intermediaries translates into considerable business benefits.
Siebel Systems has been positioned in the Leader quadrant in Gartner's Business-to-Business CRM Suite Magic Quadrant for 2003, and has a top ranking in two of four of the Gartner Group's Magic Quadrants.
Switching CRM vendors is a tough, but often wise, decision.
Use high-touch strategies to support CRM technologies.
Superstars adopt a selling style that takes full advantage of their greatest talents.
The functionality, called MultiProcess Management, lets individual UpShot XE users create a view that suits them using a drag-and-drop configuration tool.
But before you can improve it, you must first understand the key elements that foster--or ruin--morale.
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