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Articles: Sales Automation
Solution aims to keep better tabs on multi-tier channels to improve revenue and cut costs before and after the sale
The role of personal communication in client retention
IDC reports mobile middleware market on the rise; 105 million road warriors in U.S. by 2006; the email trigger
Meta Group rates the suite vendors; a few application domains show signs of maturity; presence and performance
Short-term growth barriers hid long-term pot of gold; suite vendors face sophisticated customers; e-marketing evolves
Airborne Express unleashes Onyx software and portal in phases; 700 sales and marketing employees get customer information at their fingertips
Internet-based synchronization technology turns the promise of Mobile CRM into a reality
Provider of Web chat services hopes to jumpstart sales with acquisition; "risky bet" says industry watcher
Shows off Beta 1 with clear mid-market message; pricing, packaging unveiled, resellers line up
Cape Clear opens up development platform to Salesforce.com customers; "the new era of integration has begun," says CEO
Proscape and InfoLogix join forces to provide mobile industries
Keeping the "R" in CRM
Vendors and customers alike know it's coming; Frost and Sullivan points to 2004 and 2005 as peak growth years
Unveils 'extended' version featuring Web services API, field access and others; targets enterprises with 50 to 250 sales force
Interact Commerce Corp., a developer of mid-market CRM offering and SalesLogix unveiled a partnership with Vaultus Mobile Technologies Inc. to bring its users a mobile CRM solution for Pocket PC handheld computers.
When trying to win new technology customers, some might argue it is more difficult to meet their meticulous technology demands and therefore close the sale, but not Marc Benioff, chairman and chief executive of Salesforce.com. The CRM hosting company said it inked a deal with CompuCom Systems Inc., a Dallas-based technology consultant and systems integrator with over 300 application developers.
Selling complex products is as involved as the back-end supply chain process. But selling has not yet evolved into an optimized business process like supply chain, organizing all the parts to reduce costs and create greater customer value. Like back end inventory and logistics systems a decade ago, selling is typically a compilation of discrete activities and supporting technologies, beginning with receiving a sales lead and ending with placing an order.
With the rise of the Internet as a selling tool in the late 1990s, many traditional retail channels were branded as "dinosaurs" and were thought to be facing certain extinction. While the effect of the Internet was exaggerated substantially, most of its impact is here to stay. A closer look at the automotive retailing industry provides valuable insights that can be applied across many industries.
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Companies: Sales Automation
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