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| Articles: Sales Automation |
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Best Software believes the situations are isolated and under control.
Insight,
Posted 15 Nov 2004
Dreamforce '04: Dozens of software vendors are now tying their CRM capabilities to the on-demand CRM platform.
CRM Featured News,
Posted 08 Nov 2004
The vendors look to cover both the sales and service worlds with their new partnership.
CRM Featured News,
Posted 04 Nov 2004
Dreamforce '04: New customizing manager and customer service capabilities are key updates.
CRM Featured News,
Posted 04 Nov 2004
The open-source CRM pioneer looks to grow quickly in its first year.
CRM Featured News,
Posted 26 Oct 2004
The global supplier of power, data management, and standard semiconductor components selected Azerity's ProChannel solution for interactive quote management.
CRM Featured News,
Posted 25 Oct 2004
It is no longer enough for vendors in the high-tech industry to offer innovative products. They must be able to scale their sales and marketing processes quickly and efficiently to deliver these products to a larger portion of the market.
Viewpoints,
Posted 18 Oct 2004
The role of the contact center agent has expanded considerably, with each agent now required to act in up to three roles.
Viewpoints,
Posted 18 Oct 2004
One of the pieces that made [CRM] fall into place was the wireless component.
Benchmark,
Posted 18 Oct 2004
As a result of the relocation of more than 3,000 call centers from the United States by 2008,130,000 agent positions will be eliminated, according to Datamonitor.
Insight,
Posted 18 Oct 2004
Those responsible for business growth may be putting themselves at a disadvantage by not applying this same attention and care to relationships with prospects--before they become customers.
Viewpoints,
Posted 11 Oct 2004
The enhanced version of RightNow Service features an Offer Advisor component that equips agents with a tool that can automatically suggest potential offers or promotions that may be appealing to the customer given his history.
CRM Featured News,
Posted 06 Oct 2004
A customer profitability management (CPM) program helps companies begin to lay the foundation for building a B2B lead generation program that will maximize average new customer profitability and corporate earnings.
Viewpoints,
Posted 04 Oct 2004
These are very different announcements: They're both targeting customer service, but Salesforce is targeting the call center, as compared to focusing on premise-based trouble tickets.
CRM Featured News,
Posted 29 Sep 2004
Insight,
Posted 23 Sep 2004
MIS has collected nearly 45,000 names, a majority of which has opted-in to receive additional information from the company.
REAL ROI,
Posted 23 Sep 2004
Loyalty leaders in the IT industry experienced significant growth levels compared with their counterparts.
CRM Featured News,
Posted 22 Sep 2004
There is increasing adoption of mobile and wireless devices, with tablet PCs expected to gain more and more in popularity in the next few years.
CRM Featured News,
Posted 16 Sep 2004
The faster you deliver relevant information, the more competitive your offering will be.
Customer Centricity,
Posted 01 Sep 2004
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Companies: Sales Automation
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