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Articles: Sales Automation
User defined alerts breath new life into old push technology; mobile devices unlock messages; executive overkill, says critic
Web collaboration specialist breaks out of the online chat box; new sales edition; a much-needed revenue stream, says analyst
Taking knowledge to the point of sales and service
Stellar CRM is possible. Here are the stories of five outstanding implementations to prove it.
The enterprise CRM suite landscape is changing, led largerly by efforts in integration.
the 20 most influential people in CRM in the past year
Customer Support software is the first in the company's suite of CRM applications built on the .NET framework
Aberdeen Group offers e-commerce tips; the dawn of DCM; much work remains
Expands on key manufacturing vertical with release 5; configuration and quoting; taking XML orders
Electronic documents meet physical world; sales proposals at click speed; the RFP machine
A new version of the contact manager offers better integration with Microsoft Outlook and Excel and is packed with new features
New mobile solution enables disconnected users to remain productive
Itron turns on CRM and ERM software; information floods the enterprise; flicker, flicker, flicker
Art Technology Group unveils ATG6 Beta; online selling, marketing and customer support; "our portal connects with everyone," says exec
GartnerG2 answers debate over customer retention verses customer acquisition; monitoring the pulse of consumers
Windsor Industries launches e-commerce website; tackles technology and channel-conflict issues; best practices to avoid surprises
Datamonitor: Global enterprise investment in mobile field service to hit $220M this year
DocCenter provides Internet-based document management system for managing, printing, and sharing documents
Forrester: 82 percent of companies to maintain or increase budgets in second half of 2002; surprising traction for Web services
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Companies: Sales Automation
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