User defined alerts breath new life into old push technology; mobile devices unlock messages; executive overkill, says critic
CRM Featured News,
Posted 18 Sep 2002
Web collaboration specialist breaks out of the online chat box; new sales edition; a much-needed revenue stream, says analyst
CRM Featured News,
Posted 17 Sep 2002
Taking knowledge to the point of sales and service
Customer Care,
Posted 12 Sep 2002
Stellar CRM is possible. Here are the stories of five outstanding implementations to prove it.
Magazine Features,
Posted 12 Sep 2002
The enterprise CRM suite landscape is changing, led largerly by efforts in integration.
Magazine Features,
Posted 12 Sep 2002
the 20 most influential people in CRM in the past year
Magazine Features,
Posted 12 Sep 2002
Customer Support software is the first in the company's suite of CRM applications built on the .NET framework
CRM Featured News,
Posted 03 Sep 2002
Aberdeen Group offers e-commerce tips; the dawn of DCM; much work remains
CRM Featured News,
Posted 28 Aug 2002
Expands on key manufacturing vertical with release 5; configuration and quoting; taking XML orders
CRM Featured News,
Posted 27 Aug 2002
Electronic documents meet physical world; sales proposals at click speed; the RFP machine
CRM Featured News,
Posted 27 Aug 2002
A new version of the contact manager offers better integration with Microsoft Outlook and Excel and is packed with new features
CRM Featured News,
Posted 20 Aug 2002
New mobile solution enables disconnected users to remain productive
CRM Featured News,
Posted 16 Aug 2002
Itron turns on CRM and ERM software; information floods the enterprise; flicker, flicker, flicker
CRM in Action,
Posted 16 Aug 2002
Art Technology Group unveils ATG6 Beta; online selling, marketing and customer support; "our portal connects with everyone," says exec
CRM Featured News,
Posted 12 Aug 2002
GartnerG2 answers debate over customer retention verses customer acquisition; monitoring the pulse of consumers
CRM Featured News,
Posted 12 Aug 2002
Windsor Industries launches e-commerce website; tackles technology and channel-conflict issues; best practices to avoid surprises
CRM in Action,
Posted 09 Aug 2002
Datamonitor: Global enterprise investment in mobile field service to hit $220M this year
CRM Featured News,
Posted 08 Aug 2002
DocCenter provides Internet-based document management system for managing, printing, and sharing documents
CRM Featured News,
Posted 07 Aug 2002
Forrester: 82 percent of companies to maintain or increase budgets in second half of 2002; surprising traction for Web services
CRM Featured News,
Posted 06 Aug 2002
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