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Articles: Sales Automation
In CRM magazine's premiere Service Awards we recognize the top customer service vendors and savvy customer companies that have yielded impressive results from their customer service IT implementations.
Recent books that analyze the customers' role; assist users with the new features provided by Microsoft CRM; detail relationship-building techniques; and more.
The lackluster performance of sales managers prompted 43 percent of respondents to say that their managers need better sales management skills.
WebSideStory launched HBX, a new on-demand Web-analytics tool; Salesnet has enhanced its user interface (UI), an initiative designed to provide a cleaner appearance, increased customization, and faster access to all areas of Salesnet; and more.
The big winners were Best Software's SalesLogix, Onyx Software, and Salesforce.com.
Peak Sales Consulting's survey shows that more effective training for sales and marketing groups is likely to help organizations meet their sales goals.
Your salespeople can create consistent, winning proposals in minutes by using proposal automation software.
TechRankings analyzed both the ability of the vendor to support the solution and its functionality, including the tools to manage the sales process and sales management--from managing opportunities, quotas, and forecasts, to assessing the results.
Smith & Nephew needed a solution that would make its global sales force more productive, accurate, and responsive to customers.
Roylene Rhodes, vice president of American Medical Response, discusses the challenge of implementing CRM.
Business software providers are looking to cash in on the social networking hype by applying the concept to corporate sales.
A go-to-market strategy should be based on the four major steps in the buying process, and on where the company's strengths lie in fulfilling the needs at each stage.
DreamFactory's new SBuilder helps Salesforce.com customers integrate services; Sales Performance International releases new sales development products; Stronghold Technologies introduces its Call Management Services; and more.
CSO Insights, a research firm that specializes in benchmarking sales and marketing excellence, says in its 2004 "Sales Effectiveness Report" that more than 50 percent of sales reps are not meeting quota.
Creating solutions to critical business problems like sales opportunity management that are easier to use is critical for the tools to be accepted and for the industry to grow.
That's because good plans don't come from looking at the most information, but from looking at the right information.
Most organizations are only now coming to grips with this new reality: Customers are in control, they believe they have rights and they expect companies to honor those wishes.
Six common mistaken beliefs are widespread among sales leaders--each of these common misconceptions undermines a successful sales group.
The sales process must align a go-to-market strategy with the buyer's identified behaviors.
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