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Articles: Sales Automation
The dealership moves from a PC-based CRM application to a Web-based solution to support its growth strategy.
Best Software and Salesforce.com are the leaders in the SMB space, according to a new survey.
Pragmatech names SPSS veteran Zanghi as CEO; OutStart acquires Participate Systems; Firstlogic teams up with the University of Utah; and more.
Small businesses need to deploy technology solutions that fit their overall needs, company size, and budget.
Customers who stay for rewards leave for rewards.
It is possible to take price management from disparate to optimized
If the sales process is not aligned with the CRM goals, the implementation will fail.
Vendors are stepping up to deliver tools that help reps sell.
Best Software believes the situations are isolated and under control.
Dreamforce '04: Dozens of software vendors are now tying their CRM capabilities to the on-demand CRM platform.
The vendors look to cover both the sales and service worlds with their new partnership.
Dreamforce '04: New customizing manager and customer service capabilities are key updates.
The open-source CRM pioneer looks to grow quickly in its first year.
The global supplier of power, data management, and standard semiconductor components selected Azerity's ProChannel solution for interactive quote management.
It is no longer enough for vendors in the high-tech industry to offer innovative products. They must be able to scale their sales and marketing processes quickly and efficiently to deliver these products to a larger portion of the market.
The role of the contact center agent has expanded considerably, with each agent now required to act in up to three roles.
One of the pieces that made [CRM] fall into place was the wireless component.
As a result of the relocation of more than 3,000 call centers from the United States by 2008,130,000 agent positions will be eliminated, according to Datamonitor.
Those responsible for business growth may be putting themselves at a disadvantage by not applying this same attention and care to relationships with prospects--before they become customers.
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