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Articles: Sales Automation
The company is using CRM to put the force back into sales force automation.
Sovereign Bank improved its operations with consistent service practices for customers and fellow employees.
The Internet security company employs a scalable CRM system to handle its growth.
The Summer '05 release of Sforce toolkits will be open source, with partners sharing strategies; applications will strengthen links between resellers and clients.
Can on-demand CRM developers cleanly cross over into offline operation?
The next level of instant messaging applications can improve agent performance.
CRM magazine presents the Service Leaders awards to the most impressive providers of customer care architecture, technology, and services who have worked tirelessly over the past year to improve their capabilities so that contact centers can go about their crucial business more efficiently and effectively than ever before.
"You want to be [brave] enough to want to be creative, try new things, while still growing revenue."
Chances are you already have a miracle-maker or two.
An industry analyst speaks out on breathing life back into sluggish customer relationship efforts.
CRM magazine presents the Service Leaders awards to the most impressive providers of customer care architecture, technology, and services who have worked tirelessly over the past year to improve their capabilities so that contact centers can go about their crucial business more efficiently and effectively than ever before.
The fashion forward boutique gains a unified view of its luxury-item customers by improving order management and sales.
Consider replacing your desktop PC with a Tablet PC.
Enter "The Customer Experience Matrix."
Companies can build applications without coding or programming, and can customize dashboards.
Field sales and service agents stand to benefit from RIM's partnerships with AOL and Yahoo!
The on-demand CRM software provider and the sales process pioneer will deliver a solution to strengthen CRM effectiveness.
The company made dual announcements about its plans to release its Summer '05 solution and its partnership with Thomson Financial.
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Companies: Sales Automation
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