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Articles: Sales Automation
A shift from penny-pinching to business growth and the appeal of hosted solutions are contributing to a license-revenue upswing.
Dreamforce '05: Marc Benioff details visions of 'the eBay of enterprise applications' with Appforce.
Create a strategy that brings them to life.
Office automation meets SFA with ACT! and WiredContact.
A future wireless technology convergence has the potential to offer much improved service for wireless providers.
Purpose-built sales management apps could solve problems, but smaller businesses haven't caught on yet.
The company is losing some ground, however, to SAP and Oracle, which show slight gains as their license sales have grown.
Marketers need to better understand and target the offline audience without trying to change its behavior.
RightNow unveils an upgrade to its CRM suite and delivers two call center solutions, while KANA vies for the midmarket.
Salesnet provides updated private labeling tools and adds 50 new features to its CRM tool.
Privacy laws have forced sales callers and outbound marketers to clean up their act and given them a chance to polish their image.
Rainmaker Marketing's Lazarus integration of ACT! resurrects a phone reseller's sales, relationship growth, and agent efficiency.
Business process management, flexible hosted solutions, and return on customer will drive business decisions.
How are the changes that channel management systems and their providers are experiencing going to play out?
Get back to the roots of CRM with this refresher course on integration.
Process calls for grounding strategic decisions.
Correcting tactics that don't meet expectations.
Recent debuts by SugarCRM and Salesforce.com could jump-start an industry space.
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Companies: Sales Automation
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