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Articles: Sales Automation
PADI Worldwide unified sales, accounting, membership, and training and education to make members more self-sufficient and reduce customer service calls.
The time has come once again for CRM magazine to reward excellence and achievement among vendors in the CRM industry. CRM vendors have individually and collectively worked to build confidence in the discipline, and those efforts are paying off. According to AMR Research, companies are still making modest-but-measurable increases in their spending on customer management tools and strategies, to the tune of an additional $600 million in spending expected for 2004. Interest is strongest among midmarket and SMB firms, which we classify as those companies under $1 billion and under $100 million in annual revenues, respectively. But there was plenty to stir things up this year. Read on to see what companies prevailed from 2003, and how others are leaving an indelible mark on the industry.
Six companies that set out to get measurable results, then met or surpassed their expectations.
The company now has the ability to build new CRM modules to manage quote generation and product-return processes.
Best Software unveiled ACT! 2005, the latest version of the original desktop contact manager.
The time has come once again for CRM magazine to reward excellence and achievement among vendors in the CRM industry. CRM vendors have individually and collectively worked to build confidence in the discipline, and those efforts are paying off. According to AMR Research, companies are still making modest-but-measurable increases in their spending on customer management tools and strategies, to the tune of an additional $600 million in spending expected for 2004. Interest is strongest among midmarket and SMB firms, which we classify as those companies under $1 billion and under $100 million in annual revenues, respectively. But there was plenty to stir things up this year. Read on to see what companies prevailed from 2003, and how others are leaving an indelible mark on the industry.
The company logged more than $75 million in total revenues in the February-through-July time period, compared with less than $41 million in the same period a year ago.
The company is also putting the finishing touches on a formal launch of its voice-over IP contact-center solution.
The modules being upgraded, Oracle Sales, Oracle Marketing, Oracle Partner Relationship Management, and Oracle e-Commerce, either create or expand functionalities across most of the company's selling platform.
One key to achieving effectiveness, the report says, is sharing institutional knowledge.
Both MS CRM servers and clients are affected and in need of patching.
Among the advances in SalesLogix 6.2 are more tightly coupled sales and customer service capabilities, better access to opportunity data (including new-opportunity analytics), improved language support, and an expanded roster of customizable features.
The company now has control over its order process, and soon will be able to get rid of its legacy billing system entirely.
The problem is that CRM focuses way too much on who and what, and not nearly enough on how.
Sales and marketing should be as much science as they are art--driving much of the transition from art to science is a process-improvement methodology that comes to us from the manufacturing world, namely Six Sigma.
Pricing optimization systems provide better customer segmentation, better deal-building engines, improved communication with management and pricing analysts, and better markdown strategies.
The burgeoning company needed a better way to keep in touch with clients.
The company conducts daily demos for its prospects. Once a client signs up on the Web site, a confirmation email is sent with the date and time of the client's demo, as is a reminder one hour before the scheduled appointment.
Anthony Nelson, formerly a consultant at Scient and a global Web strategist at software vendor PTC, will fill the new C-level role.
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