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Articles: Sales Automation
It is possible to take price management from disparate to optimized
If the sales process is not aligned with the CRM goals, the implementation will fail.
Vendors are stepping up to deliver tools that help reps sell.
Best Software believes the situations are isolated and under control.
Dreamforce '04: Dozens of software vendors are now tying their CRM capabilities to the on-demand CRM platform.
The vendors look to cover both the sales and service worlds with their new partnership.
Dreamforce '04: New customizing manager and customer service capabilities are key updates.
The open-source CRM pioneer looks to grow quickly in its first year.
The global supplier of power, data management, and standard semiconductor components selected Azerity's ProChannel solution for interactive quote management.
It is no longer enough for vendors in the high-tech industry to offer innovative products. They must be able to scale their sales and marketing processes quickly and efficiently to deliver these products to a larger portion of the market.
The role of the contact center agent has expanded considerably, with each agent now required to act in up to three roles.
One of the pieces that made [CRM] fall into place was the wireless component.
As a result of the relocation of more than 3,000 call centers from the United States by 2008,130,000 agent positions will be eliminated, according to Datamonitor.
Those responsible for business growth may be putting themselves at a disadvantage by not applying this same attention and care to relationships with prospects--before they become customers.
The enhanced version of RightNow Service features an Offer Advisor component that equips agents with a tool that can automatically suggest potential offers or promotions that may be appealing to the customer given his history.
A customer profitability management (CPM) program helps companies begin to lay the foundation for building a B2B lead generation program that will maximize average new customer profitability and corporate earnings.
These are very different announcements: They're both targeting customer service, but Salesforce is targeting the call center, as compared to focusing on premise-based trouble tickets.
MIS has collected nearly 45,000 names, a majority of which has opted-in to receive additional information from the company.
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Companies: Sales Automation
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