Articles: Sales Automation
Can these new tools solve sales teams' old problems?
Improving the system without fundamentally changing people and processes is not enough.
The company formerly known as SalesGene distills its sales assistant product for individual sellers on the go; one analyst says it "democratizes CRM."
Executives are spearheading investment efforts in mobile sales productivity tools, according to a new study.
Dreamforce '06: At the annual Salesforce.com event, Colin Powell stressed the importance of the Web and how businesses can leverage it to for a competitive advantage.
Dreamforce '06: Marc Benioff outlines the company's new customization and programming platform, discusses community development, and announces Winter '07.
The most profitable salespeople are the ones who can focus on high quality leads, according to a new study; organizations should provide the right opportunities and not force customer care onto sales.
Two new products address the growing popularity of integrating on-demand apps with other solutions and analytics.
Business Problem: Salespeople need on-the-road access to opportunity, lead management, and other SFA-related functions.
Too many leads can do an organization more harm than good.
Innovation and smart partnering--perhaps the keys that unlock doors to the CRM big league. These five companies excel at novel product concepts and some have made keen M&A moves this year. Both types of effort portend serious shots at the show.
They say that timing makes champions. These eight winners in as many categories (plus up-and-comers in our One to Watch boxes) prove the adage as they join more than a score of industry leaders in a year of opportunity-making industry changes.
SAP meets its formal product road map with the release of SAP Service on-demand and an upgraded version of SAP Sales on-demand.
The Winter '07 release will offer "unlimited customization" for analytics and BI tools, including Business Objects Crystal Xcelsius; one analyst sees the potential benefit to CRM in general.
Sage launches the latest version of its full-featured CRM suite at the Gartner CRM Summit in Chicago, with renewed focus on end-user adoption and mobility.
An analyst recommends taking a close look at IT's needs and capabilities, the contract, overall usefulness to the business, and other factors in making the decision.
Both RIM and Palm introduce new smartphones that offer significant improvements over previous models for connectivity to enterprise applications.
Mobile sales solutions help make top businesses what they are, and many others are following their lead, according to a new survey.
Transformation from service to sales requires different skill sets for agents, and an environment that supports their efforts.
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Companies: Sales Automation
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