Articles: Sales Automation
Business Problem: Salespeople need on-the-road access to opportunity, lead management, and other SFA-related functions.
Too many leads can do an organization more harm than good.
Innovation and smart partnering--perhaps the keys that unlock doors to the CRM big league. These five companies excel at novel product concepts and some have made keen M&A moves this year. Both types of effort portend serious shots at the show.
They say that timing makes champions. These eight winners in as many categories (plus up-and-comers in our One to Watch boxes) prove the adage as they join more than a score of industry leaders in a year of opportunity-making industry changes.
SAP meets its formal product road map with the release of SAP Service on-demand and an upgraded version of SAP Sales on-demand.
The Winter '07 release will offer "unlimited customization" for analytics and BI tools, including Business Objects Crystal Xcelsius; one analyst sees the potential benefit to CRM in general.
Sage launches the latest version of its full-featured CRM suite at the Gartner CRM Summit in Chicago, with renewed focus on end-user adoption and mobility.
An analyst recommends taking a close look at IT's needs and capabilities, the contract, overall usefulness to the business, and other factors in making the decision.
Both RIM and Palm introduce new smartphones that offer significant improvements over previous models for connectivity to enterprise applications.
Mobile sales solutions help make top businesses what they are, and many others are following their lead, according to a new survey.
Transformation from service to sales requires different skill sets for agents, and an environment that supports their efforts.
The venerable product line receives upgrades to improve security, Outlook integration, and user productivity; one analyst lauds the new functionality.
Business Problem: A sales force is overwhelmed with the complexity of its company's products and service offerings.
CRM magazine's Colin Beasty spoke with Richard Gallagher about his book, Great Customer Connections.
Analytics tools and methods can boost sales-closure rates by concentrating sales efforts.
The right training--not more training--paves the road to success.
Viral marketers are diving into the social networking space, but a recent study says they must not make any sudden moves if they want to gain customer trust.
Business continuity, security concerns, and the expanding mobile workforce are the main drivers behind the projected growth of the remote access services market.
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Companies: Sales Automation
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