| Articles: Sales Automation |
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Siebel Systems has been positioned in the Leader quadrant in Gartner's Business-to-Business CRM Suite Magic Quadrant for 2003, and has a top ranking in two of four of the Gartner Group's Magic Quadrants.
Daily News,
Posted 19 Mar 2003
Switching CRM vendors is a tough, but often wise, decision.
Magazine Features,
Posted 03 Mar 2003
Use high-touch strategies to support CRM technologies.
Customer Care,
Posted 03 Mar 2003
Superstars adopt a selling style that takes full advantage of their greatest talents.
Viewpoints,
Posted 03 Mar 2003
The functionality, called MultiProcess Management, lets individual UpShot XE users create a view that suits them using a drag-and-drop configuration tool.
Daily News,
Posted 19 Feb 2003
But before you can improve it, you must first understand the key elements that foster--or ruin--morale.
Viewpoints,
Posted 03 Feb 2003
Insight,
Posted 02 Feb 2003
Rewarding and recognizing contact center agents is as much science as it is art.
Magazine Features,
Posted 02 Feb 2003
Sales management must create an environment where top- and even average-performing salespeople exceed company goals.
Viewpoints,
Posted 13 Jan 2003
Sales Performance International conducted a study that gathered input from major sales organizations at 113 companies, the majority of which have global sales teams and are focused on selling technology or financial services.
Daily News,
Posted 10 Jan 2003
Salesforce.com Inc. has teamed with AvantGo, Inc to offer AvantGo Mobile Sales, called the "My Avantgo" channel, for Salesforce.com customers. This will allow users of Salesforce.com's online CRM solution will now be able to access the information they need through their PDAs.
Daily News,
Posted 07 Jan 2003
When Microsoft's highly anticipated customer relationship management package release finally ships there is likely to be a slew of third-party enhancements and add-ons.
Daily News,
Posted 06 Jan 2003
The most common complaint today is that management can't balance the need for fundamental change with its short-term sales goals; lack of coherence in traditional sales training is the second one.
Viewpoints,
Posted 03 Jan 2003
An overarching goal of RTE lies with the need for process automation to manage the detailed steps involved in moving transactions and business events from start to finish.
Viewpoints,
Posted 03 Jan 2003
It's simply good business sense to make your largest investment in those areas where you stand to gain your biggest return.
Viewpoints,
Posted 03 Jan 2003
Jess Hartman, CIO and vice president of New Horizons, tells how the training company used training, of course--and the creative integration of SFA and CRM--to make its CRM initiative a success.
Secret of My Success,
Posted 30 Dec 2002
While mature parts of the CRM market shrink, new areas are growing exponentially.
Customer Care,
Posted 23 Dec 2002
A customer ownership scuffle between Salesforce.com Inc. and NetLedger Inc. is proving that one of the benefits of the CRM hosting model is true: Dissatisfied customers can sometimes easily switch from one CRM vendor to another.
Daily News,
Posted 20 Dec 2002
ProLink goes the distance with CRM.
REAL ROI,
Posted 16 Dec 2002
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Companies: Sales Automation
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