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| Articles: Sales Automation |
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There are five must-haves: functionality that provides for integration with back-office applications; advanced scheduling capabilities; spare-parts integration; connectivity for a wide range of mobile and wireless devices; a comprehensive customer data model that provides a single view of customer.
Viewpoints,
Posted 08 Sep 2003
To encourage their customers to be evangelists, companies must first build customer loyalty.
Viewpoints,
Posted 08 Sep 2003
*Winners were selected from among companies that either nominated themselves or were nominated by their vendors.
Magazine Features,
Posted 01 Sep 2003
The awards recognize superior performance in three areas: ROI excellence in customer companies (The CRM Elite); individual achievement (Influential Leaders); and vendor leadership (CRM Market Leaders).
Front Office,
Posted 27 Aug 2003
Emerging technologies are providing a collaborative framework capable of building a virtual sales office integrating many CRM capabilities with active collaboration tools.
Viewpoints,
Posted 25 Aug 2003
Change decisions come about when business plans and objectives meet the reality of a continuously changing market; service provider decisions are choices among alternative providers that will help make the change.
Viewpoints,
Posted 18 Aug 2003
Insight,
Posted 01 Aug 2003
REAL ROI,
Posted 01 Aug 2003
Is it possible to strike a balance between optimizing productivity and providing top-notch service and profit from it? Yes.
Magazine Features,
Posted 01 Aug 2003
Oracle's new product seeks to not only automate the administrative aspects of the selling process, but also optimize effectiveness.
Hot Prospects,
Posted 01 Aug 2003
Salesforce.com is reinventing itself with what CEO Marc Benioff says is the company's most significant release since launching its hosted CRM product.
Hot Prospects,
Posted 01 Aug 2003
CRM requires a full integration of all pre- and postsales services systems operating from a common database, using a variety of voice, data, and image communication links (wireless, Internet, etc.).
Viewpoints,
Posted 28 Jul 2003
A recent Aberdeen Group study reveals that enterprises are expected to increase their technology budgets by an average of 3.4 percent over the next six to 12 months, and CRM-related applications are helping to fuel the growth.
Daily News,
Posted 21 Jul 2003
Prior to filing the lawsuit, Salesforce.com says it privately challenged UpShot advertisements through the National Advertising Division of the Council of Better Business Bureaus Inc.
Daily News,
Posted 14 Jul 2003
A total CRM/SFA solution aimed at sales force--productivity improvement must consider the overall aspects of sales management.
Viewpoints,
Posted 14 Jul 2003
Integration in the mobile computing space will grow steadily in the next few years, particularly those engaged in mobility projects today that have identified specific mobile technologies or horizontal applications as areas of focus for the near future.
Daily News,
Posted 08 Jul 2003
To understand how good your sales organization is--or in some cases, how bad it is--you must first know what data are crucial to make that evaluation.
Viewpoints,
Posted 07 Jul 2003
Roughly 85 percent of the registrations occurred online (primarily at www.donotcall.gov).
Daily News,
Posted 01 Jul 2003
Whether existing Western CRM giants or new, localized CRM providers prevail, expansion into emerging markets is good news for the overall state of CRM. It's even better news for global businesses looking at CRM solutions to help improve customer relations and increase revenue.
Magazine Features,
Posted 01 Jul 2003
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