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Articles: Sales Automation
As 2007 ends, and 2008 looms ahead of us, patterns are beginning to emerge: The future of business may not be in the hands of the executives, but those of the customer instead. And yet, hasn't it always been that way?
Now that consumers can create content of their own, marketers no longer control the message. If you can't lead the conversation, you'd better learn how to be part of it.
The one overarching trend that will likely make an indelible mark on customer-centric strategies will involve social networking in a big way.
The Montana-based CRM software provider unveils the November '07 edition of its flagship product, replete with trendy new features.
New research suggests that training your sales team in-house isn't the best way to get lasting results -- but choosing the right outside partner can be tricky, as well.
Three CRM vendors have released applications for mobile devices in recent days. What's the payoff for the sales representative?
Callidus Software President and CEO Robert Youngjohns is heading to Microsoft, but will his stance against multitenant on-demand offerings follow him?
With Maximizer CRM 10, the vendor hopes to provide SMBs with the tools to compete.
Recent market research from Gartner shows overall consolidation but with divisions appearing between specialists and megavendors.
Xactly's compensation management software will give Siebel CRM On Demand users a quick look at future commissions.
The market for incentive compensation management continues to expand, as more companies recognize its ability to drive growth.
The benefits-administration company looks to increase sales performance through Centive's incentive compensation management.
Exact Software delivers a warehouse system dog that will hunt.
The way your firm treats salespeople may reflect the way it treats customers.
Business Problem: Inability to generate qualified contacts and leads within customer companies.
Maximizer Enterprise helps optimize shipments and company trust.
As business models become increasingly complex, more and more processes are shunted to automated systems. But the best examples never lose touch with the human element.
A few more takeaways from the fall's big event.
The industry rebel -- and founder and chief executive officer of RightNow Technologies -- sits down for a chat.
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