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Articles: Sales Automation
Lou Fusz Automotive Network turns to AVV from Autobytel.
New license revenue continues to rise in the industry, with marketing applications predicted to be the top performers through 2009, despite mergers and economic pressure.
Capture cooperation and excitement around CRM technology for its full benefits.
Donna Fluss, principal of DMG Consulting, spoke with CRM magazine's Colin Beasty about her new book, "The Real-Time Contact Center."
Wireless immediacy allows enterprises to pursue CRM simplicity with powerful rewards for everyday functions.
Test to understand what compels customers to convert.
Preannouncements for Winter '06 highlight on-demand support, a sign of the company's drive to expand customer service functionality.
The CRM industry over the course of the year grappled with well-publicized mergers and acquisitions, executive turnover, and product line restructuring. Still, the industry's impact--especially in the small and medium business markets--is growing more pervasive across industries and within organizations. With an eye on ROI, companies are benefiting from lower startup costs, shorter implementation times, ease of use, and more robust analytics, from both the on-demand (hosted) delivery model and on-premise solutions. Spearheading these developments are the 2005 CRM Market Leaders--read on to see how they are driving the market and how they stack up against the competition.
It is impressive when CRM vendors promise business performance improvements never before possible, but it is more impressive when their products actually deliver on those promises. The CRM Elite awards showcase six companies that have achieved significant returns on their technology investments that have either met or surpassed their expectations.
Use central information management, secure access control, and collaborate anywhere, anytime, to build team effectiveness and customer satisfaction.
The CRM industry over the course of the year grappled with well-publicized mergers and acquisitions, executive turnover, and product line restructuring. Still, the industry's impact--especially in the small and medium business markets--is growing more pervasive across industries and within organizations. With an eye on ROI, companies are benefiting from lower startup costs, shorter implementation times, ease of use, and more robust analytics, from both the on-demand (hosted) delivery model and on-premise solutions. Spearheading these developments are the 2005 CRM Market Leaders--read on to see how they are driving the market and how they stack up against the competition.
Congratulations to this year's award recipients. Their hard work this past year has helped organizations streamline many of their business processes and significantly improve their customer relationship efforts.
A shift from penny-pinching to business growth and the appeal of hosted solutions are contributing to a license-revenue upswing.
Dreamforce '05: Marc Benioff details visions of 'the eBay of enterprise applications' with Appforce.
Create a strategy that brings them to life.
Office automation meets SFA with ACT! and WiredContact.
A future wireless technology convergence has the potential to offer much improved service for wireless providers.
Purpose-built sales management apps could solve problems, but smaller businesses haven't caught on yet.
The company is losing some ground, however, to SAP and Oracle, which show slight gains as their license sales have grown.
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