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Articles: Sales Automation
Salesforce introduces Partnerforce, the Salesforce Partner Edition: Integrated CRM and PRM provide visibility that best-of-breeds lack.
The company releases a wireless SFA product based on new smart-client technology, not a Web browser, and upgrades its hosted suite.
Virtual Management announces the integration of Electronic Virtual Assistant into Outlook, enabling users to call in voice information to the Microsoft platform.
The quiet on-premise vendor fires a surprise salvo to compete with Salesforce.com; functionality is another key to the value proposition.
New technologies help improve sales processes, but companies are not focusing enough on fundamentals.
The keys to improving payback are to use automation and limit chat technology.
The company adds plan-document approval to its on-demand offering and announces the latest AppExchange victim.
Salesforce.com releases a version of its development platform unfettered by CRM, allowing OEMs to build on-demand services at will.
The customer experience management force gains SFA expertise, a workflow engine, and customers; an integrated solution should be ready by summer's end.
A new study throws fire at a number of business management values and calls the CRM industry into question.
TV and film lighting company Altman Lighting keys Exact Software to help produce a better customer experience.
Experts provide commonsense advice about 'one of the most powerful and yet one of the most dangerous mediums of communication.'
It takes a special breed of thinker--quick, tenacious--to be a successful salesperson, and the job has been getting harder. As products and services become more complex, salespeople need to think faster than ever, respond more quickly, remember more details, and comply with more guidelines than ever before.
IBM and Call Design help St. George Bank reap the benefits of a speech-user interface.
A new on-demand tool delivers immediate information on what prospects are up to; one analyst says it will make campaigns more "personal and relevant."
The Houston-area BBB chose Dovarri for its cost-effective, time-sensitive implementation.
7 powerful tips.
A new Forrester study on order management cycles shows vendors from all parts of the sales process performing strongly, including some smaller players.
The on-demand vendor has acquired Sendia to bring mobility to its AppExchange applications.
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