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Articles: Sales Automation
The keys to improving payback are to use automation and limit chat technology.
The company adds plan-document approval to its on-demand offering and announces the latest AppExchange victim.
Salesforce.com releases a version of its development platform unfettered by CRM, allowing OEMs to build on-demand services at will.
The customer experience management force gains SFA expertise, a workflow engine, and customers; an integrated solution should be ready by summer's end.
A new study throws fire at a number of business management values and calls the CRM industry into question.
TV and film lighting company Altman Lighting keys Exact Software to help produce a better customer experience.
Experts provide commonsense advice about 'one of the most powerful and yet one of the most dangerous mediums of communication.'
It takes a special breed of thinker--quick, tenacious--to be a successful salesperson, and the job has been getting harder. As products and services become more complex, salespeople need to think faster than ever, respond more quickly, remember more details, and comply with more guidelines than ever before.
IBM and Call Design help St. George Bank reap the benefits of a speech-user interface.
A new on-demand tool delivers immediate information on what prospects are up to; one analyst says it will make campaigns more "personal and relevant."
The Houston-area BBB chose Dovarri for its cost-effective, time-sensitive implementation.
7 powerful tips.
A new Forrester study on order management cycles shows vendors from all parts of the sales process performing strongly, including some smaller players.
The on-demand vendor has acquired Sendia to bring mobility to its AppExchange applications.
It's really appearance setting, and it doesn't work.
Successful e-business adoption requires vision and commitment from the top down.
The contact center industry was hot in 2005, as providers of customer service and support technologies and services strengthened their commitment to delivering first-class service. Many of the industry's players made their presence felt with forward-thinking mergers and acquisitions, while others upped the ante by growing from within and extending strategic alliances. We honor the industry's top-three leaders and one company to watch in the following categories: computer telephony integration, interactive voice response, Web-support services (formerly the Web self-service category), workforce optimization (formerly the workforce management and optimization category), quality monitoring, agent-facing universal desktop, and outsourcing services. The results are based on a weighted formula that includes analyst assessments for customer satisfaction, depth of functionality, and company direction, as well as fiscal health over the course of 2005.
The contact center industry was hot in 2005, as providers of customer service and support technologies and services strengthened their commitment to delivering first-class service. Many of the industry's players made their presence felt with forward-thinking mergers and acquisitions, while others upped the ante by growing from within and extending strategic alliances. We honor the industry's top-three leaders and one company to watch in the following categories: computer telephony integration, interactive voice response, Web-support services (formerly the Web self-service category), workforce optimization (formerly the workforce management and optimization category), quality monitoring, agent-facing universal desktop, and outsourcing services. The results are based on a weighted formula that includes analyst assessments for customer satisfaction, depth of functionality, and company direction, as well as fiscal health over the course of 2005.
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