| Articles: Sales Automation |
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The CRM industry over the course of the year grappled with well-publicized mergers and acquisitions, executive turnover, and product line restructuring. Still, the industry's impact--especially in the small and medium business markets--is growing more pervasive across industries and within organizations. With an eye on ROI, companies are benefiting from lower startup costs, shorter implementation times, ease of use, and more robust analytics, from both the on-demand (hosted) delivery model and on-premise solutions. Spearheading these developments are the 2005 CRM Market Leaders--read on to see how they are driving the market and how they stack up against the competition.
Magazine Features,
Posted 01 Oct 2005
Congratulations to this year's award recipients. Their hard work this past year has helped organizations streamline many of their business processes and significantly improve their customer relationship efforts.
Daily News,
Posted 23 Sep 2005
A shift from penny-pinching to business growth and the appeal of hosted solutions are contributing to a license-revenue upswing.
Daily News,
Posted 14 Sep 2005
Dreamforce '05: Marc Benioff details visions of 'the eBay of enterprise applications' with Appforce.
Daily News,
Posted 13 Sep 2005
Create a strategy that brings them to life.
Viewpoints,
Posted 01 Sep 2005
Office automation meets SFA with ACT! and WiredContact.
REAL ROI,
Posted 01 Sep 2005
A future wireless technology convergence has the potential to offer much improved service for wireless providers.
Daily News,
Posted 24 Aug 2005
Purpose-built sales management apps could solve problems, but smaller businesses haven't caught on yet.
Daily News,
Posted 23 Aug 2005
The company is losing some ground, however, to SAP and Oracle, which show slight gains as their license sales have grown.
Daily News,
Posted 18 Aug 2005
Marketers need to better understand and target the offline audience without trying to change its behavior.
Daily News,
Posted 11 Aug 2005
RightNow unveils an upgrade to its CRM suite and delivers two call center solutions, while KANA vies for the midmarket.
Daily News,
Posted 10 Aug 2005
Salesnet provides updated private labeling tools and adds 50 new features to its CRM tool.
Daily News,
Posted 08 Aug 2005
Insight,
Posted 01 Aug 2005
Privacy laws have forced sales callers and outbound marketers to clean up their act and given them a chance to polish their image.
Magazine Features,
Posted 01 Aug 2005
Rainmaker Marketing's Lazarus integration of ACT! resurrects a phone reseller's sales, relationship growth, and agent efficiency.
REAL ROI,
Posted 01 Aug 2005
Business process management, flexible hosted solutions, and return on customer will drive business decisions.
The Tipping Point,
Posted 01 Aug 2005
How are the changes that channel management systems and their providers are experiencing going to play out?
Insight,
Posted 01 Jul 2005
Get back to the roots of CRM with this refresher course on integration.
Magazine Features,
Posted 01 Jul 2005
Process calls for grounding strategic decisions.
Viewpoints,
Posted 01 Jul 2005
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Companies: Sales Automation
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