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Articles: Sales Automation
destinationCRM 2008: The customer module is based on the idea that united we stand, divided we fall -- and it's what CRM has been missing.
destinationCRM 2008: To build customer loyalty, make experiences memorable.
Integrating CRM can breathe new life into tired incentive programs.
The provider of open-source ERP and CRM products releases an upgrade with more analytic and greater integration.
Act! by Sage 2009 keys in on user requests, aiming to improve their experience.
The analytics and statistical analysis powerhouse acquires an on-demand price optimization vendor -- and builds a new practice around it.
An easy 4 steps to help improve sales compensation plans.
Magic Quadrant for SFA '08: Gartner's latest sales force automation report shows some movement, including some dropouts, as the research firm focuses on big business; Oracle and Salesforce.com top the field.
Market intelligence from Gartner shows the Wonder of Walldorf still on top in CRM, ERP, and supply chain.
As Oracle extends the allegations over the SAP subsidiary's illegal downloading, the German juggernaut faces an uprising over its plan to increase maintenance costs.
The key to maximizing e-learning.
Business Problem: Subpar email response forces unhappy customers to live agents.
Why the contact center may be your last line of defense.
A three-phase approach to reaching social media maturity.
Landslide Technologies' latest release includes a revamped interface, sales process tools, and an expanded VIP service for management.
Understand and project your value.
Company executives insist the acquisition will only help accelerate voice automation innovation for the masses.
Pivotal CRM 6.0 makes the platform more familiar for users.
Social computing meets business value.
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Companies: Sales Automation
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