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Articles: Sales Automation
CRM Evolution '09 — Day 3: Two sets of panelists take the stage to confer on social CRM — where we are now and where we may be headed.
A back-to-basics approach can save your business.
CRM Evolution '09 — Day 1: If only today's companies would measure on process -- not function -- they might create alignment across the organization.
CRM Evolution '09 — Day 1: Sales and strategy luminaries offer tips for staying above ground -- and prospering -- during the downturn.
Companies, customers, and industry visionaries honored for successes in the CRM marketplace over the previous 12 months.
Magic Quadrant for SFA '09: The research firm evaluates two fewer vendors this year, and promotes Oracle CRM On Demand to join corporate cousin Siebel CRM in the top quadrant for the first time.
Adoption of a new sales performance system doesn't happen by chance.
Former competitors combine, aiming to be the largest provider of mobile business applications.
The move looks to help the install base of 14,000 integrate basic CRM functionality with existing Infor ERP systems.
Innovation isn't slowing down as vendors meet the increasing demand to merge online and offline data.
Citing heavy demand, the research firm unveiled its first-ever evaluation of nine vendors in the rapidly maturing space.
No more customer-reference fire drills.
In what the company calls its biggest launch ever, Webtrends unveils Analytics 9 and acquires Widemile.
CRM won't solve everything. You still need skilled salespeople to get it right.
Alternative communication channels in healthcare marketing.
The productivity suite provider integrates email and CRM, beefs up its Projects application, and entices Salesforce.com users to switch over.
Forrester principal analyst William Band takes a deep dive into technologies that have evolved from having "overhyped expectations" to becoming critical to the "enterprise competitive strategy."
SAPPHIRE '09: SAP executives stressed the emerging need for transparency among all enterprises. Did the message ring true?
Words, words, words. Why don't they mean what they used to?
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