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Articles: Sales Automation
New MyAccount application gives customers self-service access to their invoices 24/7.
Evoke CRM study ranks the most social CRM companies on the Web.
With new industry- and department-specific capabilities, PivotLink expands its BI prowess.
CSO Insights reveals email marketing to be the most powerful lead generation for second year in a row.
In a move designed to strengthen its e-commerce capabilities, Big Red spends big bucks.
UnitedHealthcare overhauls its CRM program to embrace an on-demand solution that users will actually use.
The competitive advantage of getting to a lead first.
The execution of live chat can make or break the conversion.
Web 2.0 Expo '10 — Day 2: A keynote presenter reveals how data can help modern companies overcome their "used-car salesman" personas.
Don't let chaos turn the dream of entrepreneurship into a nightmare.
Becker Professional Education studies RightNow Technologies' sales and marketing tools.
Oracle OpenWorld '10 — Day 2: The latest version of the company's software-as-a-service application adds modules for "best-in-class" marketing and business planning as well as a preview of CRM technologies to come.
Your challenge, in a lot of ways, is to infuse what you do with humanity.
A unit of Prudential Financial invests in Salesforce.com to revive a lethargic sales and customer retention program.
The steps you must take in an increasingly collaborative world.
The software-as-a-service pioneer promises general availability on mobile devices by the end of this year.
The cloud computing company brings its newly acquired data services piece in-house with Jigsaw for Salesforce CRM.
With interface improvements and the introduction of an integrated information service, one industry thought leader remarks that he is "massively impressed."
Magic Quadrant for Sales Force Automation '10: The top sector of the annual market assessment also includes Microsoft and two Oracle offerings.
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Companies: Sales Automation
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