The company plans to start charging merchants for customer data
Insight,
Posted 01 Oct 2011
New cloud-based solution improves customer communication, CRM compliance, and sales efficiency.
CRM Featured News,
Posted 28 Sep 2011
Glance Networks partners with LiverPerson to provide integrated screen sharing during sales and support chat sessions.
CRM Featured News,
Posted 28 Sep 2011
Ushering in the age of digital customer relationships in marketing
Viewpoints,
Posted 23 Sep 2011
New solutions and services help businesses respond in real time to shifting customer preferences.
CRM Featured News,
Posted 21 Sep 2011
The transaction will allow NICE to create a voice of the customer offering that combines direct, indirect, and inferred customer feedback.
CRM Featured News,
Posted 19 Sep 2011
What makes a company's automation processes successful?
Viewpoints,
Posted 16 Sep 2011
A new study reveals greater demands for mobility and cloud-based applications.
CRM Featured News,
Posted 14 Sep 2011
Store Vantage helps appointment-based businesses grow their client-base by enabling customers to post reviews in their personal Facebook newsfeeds
CRM Featured News,
Posted 14 Sep 2011
Triggers take virtual agent software to a new level of interaction, where it becomes an online sales and marketing tool for engaging shoppers.
CRM Featured News,
Posted 14 Sep 2011
Semcasting to use Digital Element's hyperlocal geolocation technology to target digital neighborhoods and increase qualified audience coverage.
CRM Featured News,
Posted 13 Sep 2011
Cloud contact center provider adds configurable calling limits to robust compliance suite that also includes cell phone treatment tools
CRM Featured News,
Posted 13 Sep 2011
Using email and social media can help you graduate to the next level
Viewpoints,
Posted 12 Sep 2011
Parker Software's WhosOn live chat software is now integrated with Microsoft's Dynamics CRM 2011 version.
CRM Featured News,
Posted 09 Sep 2011
What your sales reps and customers need
Viewpoints,
Posted 02 Sep 2011
To spot customer changes before it's too late, customer interaction strategies must be continually monitored and updated
Front Office,
Posted 01 Sep 2011
Smartphone trends demonstrate the need for an innovative strategy
Insight,
Posted 01 Sep 2011
Application provides history of emails, attachments, and Chatter posts
CRM Featured News,
Posted 30 Aug 2011
eGain Offers enables businesses to personalize Facebook fan page experiences in minutes with targeted coupons and proactive help.
CRM Featured News,
Posted 26 Aug 2011
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