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Articles: Sales Automation
GartnerG2 answers debate over customer retention verses customer acquisition; monitoring the pulse of consumers
Windsor Industries launches e-commerce website; tackles technology and channel-conflict issues; best practices to avoid surprises
Datamonitor: Global enterprise investment in mobile field service to hit $220M this year
DocCenter provides Internet-based document management system for managing, printing, and sharing documents
Forrester: 82 percent of companies to maintain or increase budgets in second half of 2002; surprising traction for Web services
Solution aims to keep better tabs on multi-tier channels to improve revenue and cut costs before and after the sale
The role of personal communication in client retention
IDC reports mobile middleware market on the rise; 105 million road warriors in U.S. by 2006; the email trigger
Meta Group rates the suite vendors; a few application domains show signs of maturity; presence and performance
Short-term growth barriers hid long-term pot of gold; suite vendors face sophisticated customers; e-marketing evolves
Airborne Express unleashes Onyx software and portal in phases; 700 sales and marketing employees get customer information at their fingertips
Internet-based synchronization technology turns the promise of Mobile CRM into a reality
Provider of Web chat services hopes to jumpstart sales with acquisition; "risky bet" says industry watcher
Shows off Beta 1 with clear mid-market message; pricing, packaging unveiled, resellers line up
Cape Clear opens up development platform to Salesforce.com customers; "the new era of integration has begun," says CEO
Proscape and InfoLogix join forces to provide mobile industries
Keeping the "R" in CRM
Vendors and customers alike know it's coming; Frost and Sullivan points to 2004 and 2005 as peak growth years
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Companies: Sales Automation
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