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At this year's Forrester Sales Enablement Forum, speakers warned that companies must craft consistent interdepartmental strategies to keep up with increasingly self-sufficient prospects and customers.
Company rebranding reflects a greater market change around voice communications.
The solution is for customers that have ‘outgrown MailChimp, but are not yet ready for Marketo.'
HP Qfiniti 10.3 extends connectivity to Genesys and Cisco telephony switches and maximizes value from customer interaction data.
The multichannel solution keeps customer interactions fluid and enables public negative conversations to go private. (Featured on SmartCustomerService.com.)
New SDK enables companies to quickly parse unstructured texts and better understand their customers' needs.
Customers can now integrate disparate CRM, CMS, and DMP platforms.
The platform creates closer working relationships between sales and marketing.
New Forrester report reveals marketers are guilty of 'check-the-box' digital planning.
It takes more than just flashy amenities to earn customers' praise. (Featured on SmartCustomerService.com.)
The application enables content marketers to take a data-driven approach.
Being able to find the right agent at the right time means a better customer experience. (Featured on SmartCustomerService.com.)
Updates to Salesforce.com's mobile-first analytics platform make it easier for the average user to customize and share growing amounts of unstructured data.
New platform enables customers to help each other with common support needs.
The open-source offering will enable organizations to better use data for effective predictive analytics.
New features make real-time customer feedback more accessible, engaging, and actionable.
The integration will enable midmarket companies to provide SMBs with more centralized customer views.
The add-on solution provides browser-enabled customers quicker service from WebRTC-equipped agents. (Featured on SmartCustomerService.com.)
New functionality will provide support agents with more customer context
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