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T-Mobile is the latest brand to become an Apple Business Chat partner, which means the company will now offer customer support via Apple's Business Chat tool. (Featured on SmartCustomerService.com.)
There's plenty of cloud-based excitement, though proliferation, compliance, and security remain issues.
Version 7.12 includes more than 200 enhancements and features.
Recognizing and celebrating our collective humanity is more than a lofty goal—it's good business.
FICO introduces its next-generation Decision Optimization and Enhanced Decision Management Platform.
As companies get more data, marketers have greater opportunities to increase revenue, Oracle's Marketing Cloud leader says.
The worldwide CRM software revenue reached nearly 40 billion in 2017.
Our beloved Pint of View columnist toasts the end of an era.
Oracle unveiled a number of marketing and sales innovations in its cloud-based customer experience platforms.
Speakers take on forward-looking topics such as the impact of social media and quantifying customer experience. (Featured on SmartCustomerService.com.)
Speakers acknowledge the fast pace of change, but say companies can't lose sight of their customers.
Speakers emphasized putting humanity first in customer and employee experiences. (Featured on SmartCustomerService.com..)
Due to [24]7.ai's security breach last fall, hundreds of thousands of users' data may have been compromised, and the vendor hasn't confirmed or denied whether other companies have been affected as well. (Featured on SmartCustomerService.com.)
With its acquisition of Callidus , SAP aims to put the finishing touches on its intelligent customer experience suite.
Dashboard allows sales professionals to track significant events across a curated list of targeted accounts.
Salesforce.com has unveiled Integration Cloud, a solution that promises to more efficiently bring together systems, devices, and various data sources, and Lightning Flow, which aims to eliminate much of the friction associated with process automation. (Featured on SmartCustomerService.com.)
Business Chat, which allows customers and businesses to communicate through Messages, launched in beta today as part of the iOS 11.3 release.
The intersection of artificial intelligence, augmented reality, and virtual reality will shape the future, speakers say.
At its digital marketing conference, Adobe unveiled innovations across its offerings aimed at helping clients achieve that goal.
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