Verint® Witness Actionable Solutions® is the leader in analytics-driven workforce optimization software and services. Its solutions are designed to help organizations capture customer intelligence, uncover business trends, discover the root cause of employee and customer behavior, and optimize the customer experience. From contact centers to remote office, branch and back-office operations, its award-winning, next-generation Impact 360® Workforce Optimization suite is the industry’s most unified solution set – featuring quality monitoring and recording, workforce management, speech and data analytics, customer feedback surveys, performance management, eLearning and coaching. Impact 360 helps improve the entire customer service delivery network, powering the right decisions to help ensure service excellence and transform organizations into customer-centric enterprises.

Verint® Witness Actionable Solutions™ offers the industry’s broadest suite of unified solutions for contact centers of virtually any size and configuration — from large, multi-site contact centers, virtual centers, and outsourced or offshore operations to smaller and mid-sized contact centers with fewer than 150 agents. Solutions for Large, Multi-Site, Virtual, and Outsourced Contact Centers The next-generation Impact 360 is a portfolio of analytics-driven, enterprise-enabled workforce optimization solutions that can help organizations capture and analyze customer interactions, improve workforce performance, and optimize service processes in contact centers, as well as in branch and back-office operations. With Impact 360, companies can uncover business trends, discover the root cause of employee and customer behavior, and make decisions that impact the quality and efficiency of customer service. Combining Witness Systems’ innovative workforce optimization software and services with the functionality of ULTRA™, Verint’s industry-leading solution for recording, quality monitoring, and analytics, the Impact 360 portfolio provides solutions for: Workforce optimization - Call recording (TDM, IP, or both) - IP recording - Quality monitoring - PCI and recording encryption - Speech and data analytics - Workforce management - Performance management - eLearning - Customer surveys - Application analysis