destinationCRM Industry Buyer's Guide - SmartAction

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SmartAction
390 N. Sepulveda Blvd., Suite 2150
El Segundo California 90245
United States

PH: 888-882-9520
Visit their Web site: www.smartaction.com

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Profile

SmartAction is a leader in call automation, providing hosted speech IVR services to medium-sized to Fortune 500-sized customer service call centers. Our state-of-the-art solution contains artificial general intelligence and natural language capabilities, allowing us to handle more complex calls than the most advanced IVRs. This translates to a superior customer experience with proven higher call completion rates at about a quarter of the cost of live agents.

Product Description

Our hosted Smart Call Agent Solution provides:

Automation of repetitive calls requiring more intelligence than most call automation systems provide
Superior customer experience, higher completion rates
Risk free, guaranteed turnkey solution
Savings up to 80%. No up-front cost, pay only for usage
Minimal in-house IT time; go live in weeks, not months
Applications that continuously grow in intelligence and capability

Whitepapers, Archived Webcasts and Sponsored Content

SmartAction for Retail
For Customer Service, Orders, Returns and Order Inquiries. Where is my delivery? How do I return my product? Do you have this product in stock? Where is the closest store? Are you able to take my account payment now?
SmartAction for Last Mile Delivery
For Outbound Delivery Confirmation, Rescheduling, Driver Check In/Job Close Out and Surveys. Can you afford to miss a delivery? How can your customers easily reschedule a delivery? How do you know when your driver delivered it? How do you know if the customer is satisfied with the delivery service?
SmartAction for Utilities
For Start/Stop, Level Pay, and General Customer Service. May I pay my bill? May I get a payment arrangement?
Podcast
Hear our CEO/founder Peter Voss talk about how SmartAction is making a difference with customer service centers. (15 minutes)
Demo
Experience a demo of our Smart Call Agent.

This company is listed in the following categories:

Consumer Packaged Goods	Customer Service/Call Centers	Enterprise CRM	Healthcare
Insurance	Marketing Automation	Non-profit	Pharmaceuticals/Chemicals
Retail	Sales Automation	SMB/Mid-market CRM	Technology
Telecommunications	Transportation	Travel/Hospitality

Articles Mentioned

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