Since 1980, SPi Global has been providing award-winning contact center and business process outsourcing (BPO) solutions to more than 500 clients. We are proud to be considered the Philippines’ first successful global BPO enterprise, a pioneering leader that has helped make Manila one of the world’s top offshore locations.
What separates us from other contact center providers?
SPi Global is all about Solutions. People. Innovation. Our quest to fulfill the needs of the TOTAL CUSTOMER EXPERIENCE drives us to deliver superior quality results while providing secure data connectivity that makes redundancy, disaster recovery, and champion-challenger possibilities a 24/7/365 reality.
Our contact centers, located in strategic multicultural hubs, have access to an immense pool of talent fluent in an incredibly wide range of languages – English, Spanish, French, Korean, Japanese, Chinese, Hindi, Arabic, Italian, German, Dutch, Danish, Finnish, Norwegian, and even Swedish.
Also, our unique and inspiring corporate culture has made us the employer of choice in the region. Our commitment to our people have been recognized by numerous award-giving bodies, including the Asia Corporate Excellence & Sustainability Awards, which have named us the “2015 Best Company to Work for in Asia.”
As your business model evolves, shouldn’t you partner with a company that pairs tactical serviceability and KPi efficiencies with a strategic mindset that optimizes Return on Investment?
Partners who seek excellence in customer engagement activities and expect extraordinary results get nothing less from SPi Global. Here’s why:
- 156: business partners in front-running telecommunications, media & entertainment, banking, financial services, utilities, and retail organizations
- 9,500: customer service agents, with three years average tenure
- 10: dedicated Customer Experience Management locations that support BPO and Shared Services activities
- 15: supported languages
- 200: collective years of experience from senior leaders that have held prominent positions in BPO, government, banking, retail, manufacturing, and telecommunications, prior to joining SPi Global
- 99.99%: uptime boosted by our proven resiliency and natural business continuity plan (BCP)