Logo
BodyBGTop
destinationCRM.com — CRM Buyer's Guide
SPi Global
8151 West 183rd Street
Suite B

Tinley Park Illinois 60487
United States

PH: (888) 906-2369
Visit their Web site: http://spi-global.com?pmc=CRM-BG2012
 
Edit this Listing
Profile

For more than 30 years, SPi Global has served as the industry standard in Customer Relationship Management. Acknowledged and praised for its recent accomplishments in Contact Center and CRM solutions our most recent awards & accolades include:

  • 2012 International Association of Outsourcing Professionals (IAOP) Global Outsourcing 100
    1. Best 20 Leaders by Service Provided - Customer Relationship Management Services
    2. Best 10 Leaders by Industry Focus - Entertainment & Media
    3. Best 20 Leaders by Industry Focus - Financial Services (Insurance)
  • 2012 European Outsourcing Association (EOA)
    1. Award for Corporate Social Responsibility
  • 2011 International ICT Awards
    1. BPO Company of the Year, 2011 International ICT Awards


Mission
Solutions + People + innovations = SPi Global where Customer Relationship Management begins at Home

Solutions
Our goal is to deliver customized solutions that effectively meet your customer relationship management needs. We provide 360° solutions tailored for maximizing client retention and sustaining long-term revenue without sacrificing quality and business delivery.
From customer care to back-office processing to technical support, we speak your language.
Our success is based on delivering exceptional service, globally. Spearheading these efforts, are 18,000 BPO professionals at 30 locations, strategically placed in North America, Europe, Australia, and Asia.

People
We believe deep and genuine customer care starts with our people and SPi Global has always placed it top priorities in building sound interactive customer interactions, selecting and training reputable subject matter experts, and delivering end-to-end solutions 100% of the time. With 7,500 skilled customer care specialists dedicated to the Customer Relationship Management cause, we have the manpower-and the experience-to provide you with highly flexible, cost-effective solutions, including: Customer Care, Technical Support, Sales Support, Social Media Response Management, B2B Electronic Data Exchange, Financial Services, Market Surveys and Research, Procurement Logistics, Back Office & Fulfillment, and Appointment Setting & Lead Generation.

Innovations
Delivering Leading Edge Quality & Strong Customer Focus
SPi Global embraces the culture-and goals-of its clients

The SPi Global Difference
• 30 plus years in the outsourcing business
• Superior Quality & Strong Customer Focus - CSAT Scores at more than 98%
• Financial Strength & Wealth of Resources as a subsidiary of Philippine's largest telecommunications company (PLDT)
• BPO Leader with 18,000+ employees in 30 locations
• Experienced Lean Six Sigma management team
• World Class quality certifications: Six Sigma, ISO 9001:2008, ISO/IEC 27001:2005, and PCI DSS Compliance
• Exceptional talent profiling

Our philosophy is simple. We don't just answer calls. Our business is your business. Part of our standard process is to immerse ourselves into your business culture to understand the unique nature of your business. And because we seamlessly embrace our clients' culture, we treat their customers as if they were our own.
What's more, to ensure that we achieve the highest quality levels possible, we measure every aspect of each customer engagement-including productivity, quality, turn-around time, and more. We also provide customers with real-time access to an online metrics dashboard-an invaluable tool that allows us to work together to effectively evaluate existing processes and cost efficiencies, and discover ways to drive costs down. www.spi-global.com/crm

 

Product Description

We are one of the world's largest and most diversified Knowledge Process Outsourcing (KPO) and Customer Relationship Management (CRM) service providers in terms of industry-specific clientele, geographic presence, and capabilities with over 18,000 BPO professionals globally.

For more than 30 years, we have been offering Fortune 1000 corporations a full roster of voice, e-mail, fax, chat, SMS, web-based support, or back office processing services that can be customized to meet your individual needs 24 x 7. Client seeking end-to-end engagement, and working relationships that once started as client-to-vendor interactions were "smartly" accelerated to a bona fide partnership through SPi Global's model of communications and business engagement.

Our comprehensive suite of services include:

• Customer Care/Service and Collections
• IT Technical Support and Sales Desk Support,
• IB/OB Telesales, B2B Electronic Data Exchange and Consultative Selling
• Social Media Response Management Procurement Logistics
• Back Office Fulfillment
• Appointment Setting and Lead Generation
• SPiQ Quality Assurance Management
• Procurement Logistics

Logistically, SPi Global CRM solutions cover east stage of the customer engagement lifecycle - customer selection, acquisition, retention, and expansion for a host of industries and service verticals which include:

• Communications, ISP, and TELCO
• Travel and Hospitality
• Banking and Financial Services
• Investment, Brokerage, and Insurance
• Retail and Membership Services
• Healthcare
• IT Technology
• Consumer Services and Electronics
• Food and Beverage
• Energy and Utilities
• Government

To learn more about SPi Global Contact Centers and award-winning CRM solutions, click on the links below:
http://www.spi-global.com/crm/our-services
http://www.spi-global.com/crm/our-industries

 

This company is listed in the following categories:
Consumer Packaged GoodsCustomer Service/Call CentersFinancial Services/BankingGovernment
HealthcareInsuranceManufacturing/AutomotiveNon-profit
Pharmaceuticals/ChemicalsProfessional ServicesRetailSocial CRM
Sports/EntertainmentTechnologyTelecommunicationsTransportation
Travel/Hospitality
Articles Mentioned
 
Search
Popular Articles
 

BodyBGRight
Home | Get CRM Magazine | CRM eWeekly | CRM Topic Centers | CRM Industry Solutions | CRM News | Viewpoints | Web Events | Events Calendar
DestinationCRM.com RSS Feeds RSS Feeds | About destinationCRM | Advertise | Getting Covered | Report Problems | Contact Us