For more than 30 years, SPi Global has served as the industry standard in Customer Relationship Management. Acknowledged and praised for its recent accomplishments in Contact Center and CRM solutions our most recent awards & accolades include:
- 2012 International Association of Outsourcing Professionals (IAOP) Global Outsourcing 100
1. Best 20 Leaders by Service Provided - Customer Relationship Management Services
2. Best 10 Leaders by Industry Focus - Entertainment & Media
3. Best 20 Leaders by Industry Focus - Financial Services (Insurance)
- 2012 European Outsourcing Association (EOA)
1. Award for Corporate Social Responsibility
- 2011 International ICT Awards
1. BPO Company of the Year, 2011 International ICT Awards
Solutions + People + innovations = SPi Global where Customer Relationship Management begins at Home
Our goal is to deliver customized solutions that effectively meet your customer relationship management needs. We provide 360° solutions tailored for maximizing client retention and sustaining long-term revenue without sacrificing quality and business delivery.
From customer care to back-office processing to technical support, we speak your language.
Our success is based on delivering exceptional service, globally. Spearheading these efforts, are 18,000 BPO professionals at 30 locations, strategically placed in North America, Europe, Australia, and Asia.
We believe deep and genuine customer care starts with our people and SPi Global has always placed it top priorities in building sound interactive customer interactions, selecting and training reputable subject matter experts, and delivering end-to-end solutions 100% of the time. With 7,500 skilled customer care specialists dedicated to the Customer Relationship Management cause, we have the manpower-and the experience-to provide you with highly flexible, cost-effective solutions, including: Customer Care, Technical Support, Sales Support, Social Media Response Management, B2B Electronic Data Exchange, Financial Services, Market Surveys and Research, Procurement Logistics, Back Office & Fulfillment, and Appointment Setting & Lead Generation.
Delivering Leading Edge Quality & Strong Customer Focus
SPi Global embraces the culture-and goals-of its clients
The SPi Global Difference
• 30 plus years in the outsourcing business
• Superior Quality & Strong Customer Focus - CSAT Scores at more than 98%
• Financial Strength & Wealth of Resources as a subsidiary of Philippine's largest telecommunications company (PLDT)
• BPO Leader with 18,000+ employees in 30 locations
• Experienced Lean Six Sigma management team
• World Class quality certifications: Six Sigma, ISO 9001:2008, ISO/IEC 27001:2005, and PCI DSS Compliance
• Exceptional talent profiling
Our philosophy is simple. We don't just answer calls. Our business is your business. Part of our standard process is to immerse ourselves into your business culture to understand the unique nature of your business. And because we seamlessly embrace our clients' culture, we treat their customers as if they were our own.
What's more, to ensure that we achieve the highest quality levels possible, we measure every aspect of each customer engagement-including productivity, quality, turn-around time, and more. We also provide customers with real-time access to an online metrics dashboard-an invaluable tool that allows us to work together to effectively evaluate existing processes and cost efficiencies, and discover ways to drive costs down. www.spi-global.com/crm