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Cogito Corp.
7 Water Street
Suite 400

Boston MA 02109
United States

PH: 6175803101
Visit their Web site: www.cogitocorp.com
Year Founded: 2007
Ownership: Private
Number of Employees: 50 - 99

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Product Description

Cogito enhances the emotional intelligence of phone professionals through behavioral change software. By applying validated cognitive science through artificial intelligence, Cogito analyzes voices within phone conversations, detects behavioral patterns and delivers live in-call guidance. The software automatically provides an objective, comprehensive and real-time measure of customer experience. Cogito is helping the world’s most successful enterprises improve sales results, deliver amazing customer service and enhance quality of care.

Whitepapers, Archived Webcasts and Sponsored Content
This company is listed in the following categories:
AnalyticsCloud-based CRMCustomer Service/Call CentersEnterprise CRM
Financial Services/BankingHealthcareInsurancePharmaceuticals/Chemicals
Articles Mentioned
Cogito Releases New Version of Cogito Dialog
Cogito Dialog now evaluates behavioral signals and provides live guidance to phone representatives. (Featured on SmartCustomerService.com.)
The Contact Center in 2018: Helping Customers Help Themselves
This year, customers are demanding that service organizations build out self-service, automate where possible, and empower agents.
Cogito Launches Dialog on the Salesforce AppExchange
Sales and service agents can now benefit from live behavioral guidance and emotional intelligence.
Bots Should Be in Your Contact Center’s Future
The technology emerges as businesses look to artificial intelligence to improve customer service
The 2017 CRM Service Rising Stars: Cogito, Ergo CRM
Cogito's Dialog can detect emotions and guide agents based on what customers are feeling
Separating AI Reality from AI Hype
Artificial intelligence is about to go mainstream, so let's talk about what it is, and isn't
Expert System Extends the Cogito API
Expert System API series powers "human-like" comprehension and context across massive stores of unstructured data.
Cream Online Reputation Monitoring Service Now Available in English
Cribis enhances its online sentiment tracking and monitoring solution with three new features.
Popular Articles

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