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B2B 'Deep' Sellers Tap Contacts More

LinkedIn finds that top sellers build deeper relationships with buyers.

Phillip Britt // 15 Apr 2024
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Pipeliner Hits the Mark for Ernest F. Mariani

Pipeliner provides the one CRM system Mariani's salespeople actually use.

Phillip Britt // 01 Apr 2024

Frontpoint Locks in a Better Customer Experience

Mavenoid helps Frontpoint Security overcome staffing challenges.

Phillip Britt // 01 Apr 2024

Freshworks Packs Huge Gains for Monos

Luggage retailer increases efficiencies, CSAT with Freshworks.

01 Mar 2024

Golden Nugget Wins with PolyAI

The hotel, casino, and restaurant operator is handling customer calls with PolyAI virtual assistants.

Phillip Britt // 01 Mar 2024
CRM Columns
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CRM Is Good, Even in the Bad Times

Some markets face an uphill climb, but that just makes investing in CRM even more crucial.

Leonard Klie // 10 Apr 2024

Does Contact Center Tech Translate to Physical Stores?

Post-pandemic, the digital and physical realms are merging,

Christina McAllister // 05 Apr 2024

Sales’ Big Challenge: Winning the Game

When it comes to B2B sales, here's a look at one thing that hasn't changed over the years, but needs to.

Jim Dickie // 03 Apr 2024

Achieving Trust in the Age of AI

Companies will learn that without enough precision data, mistrust of AI will persist.

R "Ray" Wang // 29 Mar 2024
CRM Insight
CRM Blog
Reports & Research

Not All AI Copilots Are Created Equal

NICE

05 Apr 2024

Designing Your AI-Ready Business

NICE

05 Apr 2024

CX Innovation at Scale: Maximize Business Success by Using AI to Futureproof Your CX Activities

NICE

05 Apr 2024

The State of AI in the Contact Center

NICE

05 Apr 2024

Generative AI and the healthcare contact center of the future

Talkdesk

04 Apr 2024

Creating a culture of compassion in retail contact centers

Talkdesk

04 Apr 2024

The future of retail customer service: Interactive and unified

Talkdesk

04 Apr 2024

Talkdesk 2024 CX in Banking survey: An industry benchmark

Talkdesk

04 Apr 2024

The future of customer service in insurance

Talkdesk

04 Apr 2024

The future of patient experience: Unifying interactions in healthcare

Talkdesk

04 Apr 2024

Customer Operations For Dummies, 2nd ServiceNow Special Edition

ServiceNow

26 Mar 2024

Deliver experiences customers crave: The 3 imperatives for leaders’ approach to CX in 2024

ServiceNow

26 Mar 2024

Customer Experience (CX) Trends First Ed. - Customer service insights in the GenAI era

ServiceNow

26 Mar 2024

Forrester: The Total Economic Impact™ of ServiceNow Field Service Management

ServiceNow

26 Mar 2024

Driving success in field service with AI innovation

ServiceNow

26 Mar 2024

The Forrester Wave™: Customer Service Solutions, Q1 2024

ServiceNow

26 Mar 2024

5 findings about the customer experience landscape in the GenAI era

ServiceNow

26 Mar 2024

IndustryWeek Ask the Expert: Gain an Edge with More Engaged Factory Employees (aka deskless worker)

ServiceNow

26 Mar 2024

A manufacturing CHRO’s guide to elevating employee experiences while reducing costs

ServiceNow

26 Mar 2024

Smart Industry Report: GenAI in Manufacturing - Employee engagement

ServiceNow

26 Mar 2024

AI for CX for Dummies eBook

NICE

19 Mar 2024

Exceeding US Customer Expectations

NICE

05 Mar 2024

Act Now to Lead Customer Experience: Expert Strategies for Success

NICE

05 Mar 2024

Hidden in Plain Sight: 20 Global CX Blindspots Uncovered

Stellar Elements, an Amdocs Company

07 Feb 2024