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GoldMine Software
490 N. McCarthy Blvd. Suite 100
Milpitas CA 95035-5118
United States

PH: 1.800.776.7889
FAX: 408-601-2777
Visit their Web site: www.goldmine.com
 
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Profile

GoldMine is a leading provider of mobile relationship management solutions for small business worldwide. Over 1 million users have selected GoldMine to help them manage over 1 billion  relationships to build enduring relationships that enables them thrive. GoldMine provides robust capabilities that deliver fast time to benefit, high ease of use, and rapid return on investment.  GoldMine solutions have been selected business in more than 80 verticals and 45 countries to grow their businesses and build enduring relationships.
Product Description

GoldMine is a comprehensive mobile relationship management solution designed for small businesses. With over 1 million users managing over 1 billion relationships, GoldMine is one of the mostly widely used relationship management solutions in the world.

 
Whitepapers, Archived Webcasts and Sponsored Content
This company is listed in the following categories:
Consumer Packaged GoodsEducationFinancial Services/BankingGovernment
HealthcareInsuranceManufacturing/AutomotiveMarketing Automation
Non-profitPharmaceuticals/ChemicalsProfessional ServicesRetail
Sales AutomationSMB/Mid-market CRMSocial CRMSports/Entertainment
TechnologyTelecommunicationsTransportationTravel/Hospitality
Articles Mentioned
Air Animal Pet Movers Gives Its Business a Boost
GoldMine helps the pet transport company streamline its operations.
 Posted 01 Feb 2013
The 2012 CRM Elite
Posted 01 Aug 2012
Re-evaluating Your CRM Technology
Is resistance to change holding your organization back?
 Posted 29 Jun 2012
Gen Y: The Next Generation of Spenders
They're young, educated, and tech-savvy. Here's how to get them to pay attention to you
 Posted 01 Feb 2012
CRM + Predictive Analytics: Why It All Adds Up
The whole exceeds the sum of the parts
 Posted 15 Apr 2011
Convergence of CRM and Marketing Automation for SMBs
What this integration means for business
 Posted 08 Apr 2011
Nimble Contact Brings Social Media to Small Businesses
The new product offers contacts, calendar, communications, and collaboration in one place.
 Posted 08 Mar 2011
Locking Up Data To Unlock Leads
Astadia and Salesforce CRM help a data-hosting firm increase annual revenue by 200 percent to 300 percent
Posted 03 Jan 2011
Forrester Wave Report Reveals Key Trends in Customer Service
The Forrester Wave: CRM Suites Customer Service Solutions report evaluates 19 of the leading CRM suite solutions
 Posted 01 Dec 2010
Alterian Buys Intrepid for $11.5 Million
Alterian hopes to capitalize on Asian-language sentiment analysis with its acquisition of Intrepid social media analytics.
Posted 04 Nov 2010
Salesforce.com Outshines Competitors on Gartner Magic Quadrant for Sales Force Automation
Magic Quadrant for Sales Force Automation '10: The top sector of the annual market assessment also includes Microsoft and two Oracle offerings.
 Posted 15 Sep 2010
3 (Easy) Keys to a Successful CRM Application
Why intelligence and productivity should drive development.
 Posted 13 Aug 2010
Navigating the Vendor Landscape
A leading analyst firm assesses the CRM marketplace.
 Posted 11 Aug 2010
Changing the Deal
Sigma Financial turns sales into something more than spreadsheets.
 Posted 14 Jul 2010
Connecting the Disconnected
Professional services firm Ceridian brings its independent salesforces under one CRM roof.
 Posted 14 Jul 2010
7 Surf Atop the Forrester Wave of CRM Suites for Large Organizations
The Forrester Wave: CRM Suites for Large Organizations '10: Forrester Research names the seven top-performing vendors at the enterprise level.
 Posted 30 Jun 2010
7 Named Leaders in Forrester Wave of CRM Suites for Midsize Organizations
The Forrester Wave: CRM Suites for Midsized Organizations '10: In his annual evaluation, analyst Bill Band identifies the top-performing options for midmarket CRM.
 Posted 30 Jun 2010
A Is for Adoption
A provider of contact center solutions implements CRM to eliminate shelfware and to use tools the company already had in place.
 Posted 11 May 2010
Blend Work and Play
How to adopt—and adapt—CRM for a generation raised on mobile technologies.
Posted 17 Jan 2010
The Vendor Vultures
CRM providers are like scavengers these days, eager to poach from a competitor's client list.
 Posted 01 Nov 2009
Oracle's Other Half Lands in the Gartner Magic Quadrant for Sales Force Automation
Magic Quadrant for SFA '09: The research firm evaluates two fewer vendors this year, and promotes Oracle CRM On Demand to join corporate cousin Siebel CRM in the top quadrant for the first time.
Posted 19 Aug 2009
ISM's Top 15 Arrives -- and Exceeds 15
ISM Top 15 '09: The consultancy reveals its annual list of the best companies and products in CRM.
 Posted 13 Apr 2009
Retailers Better Buy In to Social Media
eTail West '09: Companies are either wallowing in uncertainty or else diving aimlessly into unknown waters -- either way, the brand takes a hit.
 Posted 27 Feb 2009
Is Workforce Optimization Recession-Proof?
A new study finds WFO had a very good 2008, despite the economic downturn.
 Posted 16 Feb 2009
The Magic of New Mindsets
NACCM '08: The morning keynote presenters stressed the power of shifting philosophies through the power of storytelling.
 Posted 19 Nov 2008
Are Social Networks More Than Social?
Analytical tools help marketers derive intelligence from what customers are already making publicly available.
Posted 06 Nov 2008
Monetize Your Existing Customer Base
How to make the most of what you have.
 Posted 21 Oct 2008
Maximizer Mobilizes More
With the release of Maximizer 10.5, the Canadian CRM mainstay adds to its wireless capabilities and spruces up the value to SMBs.
 Posted 15 Oct 2008
Tech Solution: Business-Card Scanners
Business Problem: Managing important business contacts amid a hectic travel schedule.
 Posted 01 Sep 2008
The 2008 CRM Market Awards: Elite -- Toledo Mud Hens
A minor league team plays like it's in the majors with Microsoft and First Tech Direct.
 Posted 01 Sep 2008
Forrester Waves to Midmarket CRM
Forrester Wave: Midmarket CRM Suites '08: Despite consolidation, buying CRM software for the midmarket segment is still a major headache.
Posted 29 Aug 2008
SFA Vendors Come and Go in Gartner Magic Quadrant
Magic Quadrant for SFA '08: Gartner's latest sales force automation report shows some movement, including some dropouts, as the research firm focuses on big business; Oracle and Salesforce.com top the field.
 Posted 05 Aug 2008
ISM Announces Its Top 15 Lists for CRM
ISM Top 15 '08: The CRM consultancy anoints its annual crème de la crème of the industry, and divulges emerging and prevalent industry trends.
Posted 09 May 2008
Vendors Go Virtual for Feedback
On The Scene: SAP CRM 2008 -- Online communities are another way to get into customers' heads.
 Posted 01 May 2008
Mobile Messaging Keeps Moving Up
With market leaders like Amazon.com leading the way, the emerging medium is making waves.
 Posted 09 Apr 2008
Oracle Finally Says ''See Ya'' to ''Siebel'' for On Demand CRM
In addition to a long-rumored change in naming conventions, the software giant's Release 15 weaves social networking into on-demand CRM; also, a new Mobile Sales Assistant is unveiled.
 Posted 11 Mar 2008
Apple Takes a Bite Into Enterprise CRM
With Salesforce.com's announcement of an iPhone-specific application, will Apple finally tackle the corporate world?
 Posted 07 Mar 2008
Best Practices: CRM and Wireless
Gartner Wireless '08: By heeding lessons learned, companies can help ensure they get the maximum benefit from mobile CRM deployments.
 Posted 06 Mar 2008
Have Laptop, Won't Travel
Gartner Wireless '08: As the mobile workforce continues to evolve, "portable personality solutions" will be all the rage, says one Gartner analyst.
 Posted 04 Mar 2008
Mobile CRM Keeps Moving, and FrontRange Tries To Get Out Front
A recent spate of releases continues to expand the marketplace for mobile CRM, even as mobile stalwart BlackBerry suffers yet another nationwide service interruption.
 Posted 19 Feb 2008
In Magic Quadrant for Application Delivery, F5 Really Delivers
Looking at the network-technology vendors specializing in serving up the technology of others, Gartner gives glowing marks to just two out of 13.
 Posted 18 Feb 2008
Quality Management Market Forges Ahead
DMG Consulting's latest figures reflect the market's increasing profitability, especially with SMBs.
 Posted 03 Jan 2008
Mismanaged Lead Management
Sales organizations aren't measuring what they need to measure; closed loop lead management could be the answer to multiple woes.
 Posted 03 Jan 2008
The Big Rigs Get Revved Up
With an updated GoldMine in the driver's seat, a Carolina truck dealership steers to unified customer information.
 Posted 01 Jan 2008
Interactive Intelligence Plugs in an Upgrade
The company will begin rolling out by year's end the latest version of its IP business communications software platform -- a release focused on security, integration, simplified deployment, and mobility.
Posted 09 Oct 2007
The 2007 Market Awards: Small Business Suite CRM
The small-business themes of this past year have been partnership and verticality.
Posted 01 Sep 2007
The 2007 Market Awards: Elite -- Roland DGA
A printing-equipment supplier consolidates on an all-Microsoft platform.
Posted 01 Sep 2007
CRM Hits One Out of the Ballpark
How CRM is a clutch performer for the Seattle Mariners -- and their fans.
Posted 30 Aug 2007
CRM Magazine Announces the Winners of the 2007 CRM Market Awards
Companies, customers, and industry visionaries were honored this week at destinationCRM2007 for successes in the CRM marketplace over the last year.
Posted 23 Aug 2007
StayinFront Takes a Leap Forward
The vendor's newest version adds an updated interface, business rules creation, and multiplatform compatibility, complete with better formatting for mobile devices.
 Posted 30 Jul 2007
Salesforce.com Joins Siebel Atop Gartner Magic Quadrant for SFA
Magic Quadrant for SFA '07: Oracle's Siebel has to share the spotlight in sales force automation, and additional challengers are closing in.
 Posted 05 Jul 2007
NetSuite Will Go IPO
After years of rumor, the on-demand CRM vendor files papers to become a public company; analysts agree it's the right time, more or less.
 Posted 02 Jul 2007
An SFA Wave Hits a Crowded Beach
The latest Forrester Wave for sales force automation shows that Siebel still has what businesses want; a number of other vendors are challenging its primacy.
 Posted 03 May 2007
Required Reading: A Peak at Sales Process
Colin Beasty speaks with Russ Lombardo about his new book, CyberSelling--Using CRM Technology to Help You Sell.
 Posted 01 Apr 2007
ISM Announces Its Top 15 (or 16 or 17)
ISM Top 15 '07: The CRM consultancy's annual awards reveal trends in process and technology, and laud the vendors that are driving them forward.
 Posted 26 Mar 2007
FrontRange Enters the IT Big Leagues
The company will grab enteo Software, which develops PC life-cycle management and Citrix management solutions; the deal is strategically sound and a "competitive necessity," says one analyst.
 Posted 15 Mar 2007
FrontRange Casts a Whole New (dot)Net
The latest version of GoldMine Enterprise Edition has a redesigned interface to please users and new architecture to entice the midmarket.
 Posted 08 Feb 2007
Self-Help, Not Hindrance
How to keep it from becoming one.
Posted 01 Jan 2007
Go North: GoldMine Resellers Unite
More resources will allow expanded services, making Core Solutions more attractive to some prospects at the larger end of its target market.
 Posted 14 Dec 2006
CRM's Expanding Vista
Many CRM vendors, including Microsoft with its own CRM offering, have tailored their solutions to mesh with the anticipated new operating system.
 Posted 01 Dec 2006
The 2006 Market Leaders, Part 1
They say that timing makes champions. These eight winners in as many categories (plus up-and-comers in our One to Watch boxes) prove the adage as they join more than a score of industry leaders in a year of opportunity-making industry changes.
 Posted 01 Oct 2006
CRM Magazine Announces the 2006 Market Award Winners
The recipients were named at the destinationCRM 2006 Conference dinner last night in San Jose.
 Posted 19 Sep 2006
Try It, You'll Like It
Nailing sales end-user buy-in has been a long-standing challenge for organizations that decide to implement a CRM system. Here, how to gain compliance and what to watch for.
 Posted 01 Aug 2006
Practical Presto!
Customer clarity is an analytical wand's wave away with new marketing automation apps.
 Posted 01 Jul 2006
VoIP's Mainstream March
Cable providers are improving their service offerings surrounding this emerging technology, but there are still some barriers to overcome.
 Posted 01 Jun 2006
Sage Makes Commitments to Customers and Partners
The company reveals a score of new applications, and renews its allegiance to the channel that supports it.
 Posted 09 May 2006
The State of the CRM Market
The most successful customers will leverage the industry's foundation.
 Posted 01 May 2006
The 2006 Rising Star and Service Excellence Awards
With our second annual Service Excellence award, we're spotlighting a company that positioned itself as the market-share leader in its space -- and introducing CRM magazine's Rising Star awards.
 Posted 01 Apr 2006
ISM Reveals Its Top 15 Award Winners
ISM Top 15 '06: A survey of top vendors shows providers will continue to expand their on-demand and SMB offerings.
 Posted 01 Mar 2006
FrontRange Shoots For (IP) Suite Success
The midmarket CRM player, recently acquired by Francisco Partners, unveils IP voice functionality that could extend its relationship with GoldMine shops.
Posted 27 Feb 2006
From Sight to Insight
A vision-correction practice integrates with GoldMine for sharp results.
 Posted 01 Dec 2005
Forrester's SFA Wave Reveals Changing Tides
Sage CRM SalesLogix is listed as a leader in both the midmarket and small business categories; analyst says this market will continue to merge its deployment models.
 Posted 23 Nov 2005
November 18, 2005
Salesforce reports a record third quarter; RightNow offers Siebel users an alternative; and more.
 Posted 18 Nov 2005
FrontRange Heads Toward Privacy
A tech-focused private equity firm gives the midmarket CRM company access to deeper pockets, which one analyst says could portend an aggressive growth strategy.
Posted 04 Nov 2005
Acquisition Predictions
Oracle's plan to acquire fallen CRM star Siebel Systems begs the question: Which company is next?
 Posted 01 Nov 2005
The Post-Strike NHL: Set to Score
Unified customer databases are helping to boost the sport's renewed marketing efforts.
 Posted 01 Oct 2005
The 2005 CRM Market Leaders, Part 1
The CRM industry over the course of the year grappled with well-publicized mergers and acquisitions, executive turnover, and product line restructuring. Still, the industry's impact--especially in the small and medium business markets--is growing more pervasive across industries and within organizations. With an eye on ROI, companies are benefiting from lower startup costs, shorter implementation times, ease of use, and more robust analytics, from both the on-demand (hosted) delivery model and on-premise solutions. Spearheading these developments are the 2005 CRM Market Leaders--read on to see how they are driving the market and how they stack up against the competition.
Posted 01 Oct 2005
CRM Magazine Announces Its 2005 CRM Leader Awards
Congratulations to this year's award recipients. Their hard work this past year has helped organizations streamline many of their business processes and significantly improve their customer relationship efforts.
 Posted 23 Sep 2005
August 26, 2005
Business Objects finishes its SRC Software acquisition; FrontRange Solutions reports positive revenue results; and more.
 Posted 26 Aug 2005
July 29, 2005
DR-CAFTA passes; FrontRange upgrades its contact center solution; SAP adds a new exec to head the financial services industry; and more.
 Posted 29 Jul 2005
July 15, 2005
FrontRange announces positive first quarter results; Entellium enhances its flagship product; Business Objects names a new CIO; and more.
 Posted 15 Jul 2005
Reuniting Displaced Families
FrontRange links Holocaust survivors and their families with relatives and events from the past.
 Posted 01 Jul 2005
June 24, 2005
Avaya and XO Communications offer a new product suite; SAP acquires an enterprise manufacturing supplier; Knova names a new CFO; and more.
 Posted 24 Jun 2005
SMBs Are Shopping For ERP and CRM Solutions
The market remains fragmented, so leading vendors must drive home the value of offerings to command market share.
 Posted 11 May 2005
Consultancy Unveils Top 15 CRM Award Winners
Surveys of top vendors reveal the need for in-house implementations and to go wireless.
 Posted 21 Mar 2005
March 11, 2005
FrontRange unveils customer wins; Open Solutions acquires CGI Group's US Services to Credit Unions business unit; Genesys and Veraz Networks announce integration capabilities; and more.
 Posted 11 Mar 2005
March 7, 2005
Alaska Airlines flies high with Siebel; FrontRange Solutions releases fourth-quarter results; Parature and Salesnet appoint new sales executives; and more.
 Posted 07 Mar 2005
When Sales Leaders Say No
At some point you must decide who runs your sales organization and how it will be run.
 Posted 01 Mar 2005
February 23, 2005
Caser Seguros keeps contact centers humming; Unisys and GenuOne to battle healthcare threats; FrontRange turns up the heat; and more.
 Posted 23 Feb 2005
February 11, 2005
Nuance and Angel.com form a partnership; SilkRoad, Lumenvox, and Performix unveil new solutions; Thunder Valley Casino cashes in with CRM; and more.
 Posted 11 Feb 2005
February 4, 2005
Cognos extends its relationship with IBM; E.piphany, SAS, and Centra announce 2004 earnings; FrontRange ships its new SOX-compliant solution; and more.
 Posted 04 Feb 2005
January 13, 2005
CTT Portugal adopts edocs software for its online service platform; Onyx and WebSideStory announce preliminary quarterly results; FrontRange signs a Tivoli business partner; and more.
 Posted 13 Jan 2005
December 20, 2004
FrontRange reports earnings; Chip Ganassi Racing maintaining high performance with UniPress, Time Warner Greensboro selects VenturCom's BXP software; and more.
 Posted 20 Dec 2004
December 2, 2004
NetSuite announces NetSuite Holiday Mall; Sales Performance International launches a new consulting practice; Verint reports third quarter results; and more.
 Posted 02 Dec 2004
Midmarket Champions
Best Software and Salesforce.com are the leaders in the SMB space, according to a new survey.
 Posted 01 Dec 2004
It's Not Business As Usual
As the CRM industry reinvents itself, 2005 promises both new opportunities and new challenges.
 Posted 19 Nov 2004
New Mexico's Box Office Blockbuster
CRM plays an essential supporting role in New Mexico's economic development.
 Posted 15 Nov 2004
Taking Charge
Let us introduce you to the dynamic new top executives in the CRM industry.
 Posted 15 Nov 2004
Hot Seat: What CRM trend will have the biggest impact in 2005?
Posted 15 Nov 2004
FrontRange Solutions Previews Its IT Service Management Suite
The HEAT and GoldMine provider also announced additional products.
 Posted 03 Nov 2004
VoIP in the Contact Center: Another Fad or Here to Stay?
The ability to have a centralized call center may lead to an increase in the use of VoIP.
Posted 24 Sep 2004
CRM Magazine Reveals the Winners of Its 2004 CRM Leader Awards
The Awards recognize superior performance in ROI excellence in customer companies, individual achievement, and vendor leadership.
Posted 01 Sep 2004
The Siren Call of the Midmarket
Midsize companies are increasing their uptake of CRM, while large, international enterprises are cutting back.
 Posted 01 Sep 2004
Hot Seat: Will Price Win the Battle for the Customer?
Is a hosted-or-on-demand-offering price war is looming? If so, what will vendors do to differentiate themselves and their services?
Posted 01 Sep 2004
The 2004 Influential Leaders
In alphabetical order, the winners are...
 Posted 01 Sep 2004
The 2004 Market Leaders (Part 2)
The time has come once again for CRM magazine to reward excellence and achievement among vendors in the CRM industry. CRM vendors have individually and collectively worked to build confidence in the discipline, and those efforts are paying off. According to AMR Research, companies are still making modest-but-measurable increases in their spending on customer management tools and strategies, to the tune of an additional $600 million in spending expected for 2004. Interest is strongest among midmarket and SMB firms, which we classify as those companies under $1 billion and under $100 million in annual revenues, respectively. But there was plenty to stir things up this year. Read on to see what companies prevailed from 2003, and how others are leaving an indelible mark on the industry.
 Posted 01 Sep 2004
Best Software Updates ACT!
Best Software unveiled ACT! 2005, the latest version of the original desktop contact manager.
 Posted 27 Aug 2004
FrontRange Solutions Announces Revenue Growth and New Headquarters
The company is also putting the finishing touches on a formal launch of its voice-over IP contact-center solution.
 Posted 19 Aug 2004
Wires: News and Products for August 13, 2004
DATALink Systems and Sales Force Management Software announced a partnership to provide productivity software tools to sales managers in Puerto Rico; Interactive Intelligence's business communications software has been certified by VoEx, enabling customers to extend Internet protocol trunking beyond customer premises to the public switched-telephone network; and more.
 Posted 13 Aug 2004
ICCM Shines Its Spotlight Again
A roundup of call center solutions for now and in the near future.
 Posted 12 Aug 2004
Windows Upgrade Will Require MS CRM Patch
Both MS CRM servers and clients are affected and in need of patching.
 Posted 05 Aug 2004
CheerStix' Plan for Better Client Contact
The burgeoning company needed a better way to keep in touch with clients.
 Posted 01 Aug 2004
FrontRange Solutions Plans to Go Public and Go Hosted
McCloskey says that over the past nine months FrontRange has taken significant steps to change its corporate perspective regarding GoldMine, deciding to step up research and development.
 Posted 30 Jun 2004
Beyond the Salesforce.com IPO
CRM insiders see the Salesforce.com debut as a potential return to acceptance by the investment community.
 Posted 29 Jun 2004
Contact Centers Begin the Switch to IP
A recent report states that there's an increasing tendency toward using VoIP, and they suggest that a major turning point may have arrived.
Posted 08 Jun 2004
Salesnet Turns to the Channel to Capture the Midmarket
Partners now account for more than half of Salesnet's new accounts in the midtier.
Posted 11 May 2004
Week in Review: May 7, 2004
FrontRange Solutions announced an increase in revenues and profits for its third fiscal quarter; SPL signed an agreement to acquire the major assets of CES; and more.
 Posted 07 May 2004
CRM Tops SMBs' Wish Lists
Overall, SMBs are expected to increase their technology spending this year 6.6 percent over last year.
 Posted 29 Apr 2004
The Art of War
Midmarket companies are now spoiled for choice.
 Posted 01 Apr 2004
New Product Spotlight: March 24, 2004
Envision Telephony announced a partnership with SIVOX Technologies; Avolent, a provider of financial relationship management software, unveiled BizCast 5.4; Nuance launched Nuance Voice Platform 3.0; and more.
 Posted 24 Mar 2004
Winning CRM Companies Reflect the Industry's Growth
For the first time since the awards were created in 1992, ISM's Top 15 CRM Software Awards are divided into two categories: enterprise CRM and CRM for SMBs.
 Posted 04 Mar 2004
New & Noteworthy
Posted 01 Mar 2004
Gartner: Best Software Tops SMB CRM Market
Gartner estimates that Best Software has amassed 25 percent of the worldwide CRM market in the small business space, besting companies like FrontRange and Salesforce.com, which are vying for the same space.
 Posted 24 Feb 2004
New Product Spotlight: January 21, 2004
Salesforce.com has released its new Office Edition; ePeople has announced its new ePeople Teamwork 5.1; and QlikTech has released the QlikView Publisher 2.0, providing integrated domain security and Web-based access for remote end-users.
Posted 21 Jan 2004
The Goldilocks Syndrome
Following are three stories of how perseverance led to CRM success--and that's no fairy tale.
 Posted 02 Jan 2004
In Beta: New & Noteworthy
Posted 02 Jan 2004
New Product Spotlight: December 17, 2003
Best Software this week announced enhancements to Dynalink for SalesLogix; FrontRange Solutions announced the availability of HEAT Plus Knowledge 8.0 and HEAT Asset Tracker 8.0; and RightNow Technologies and LiquidMatrix have forged a partnership to provide best-of-breed customer service solutions and best practices to universities and colleges.
 Posted 17 Dec 2003
Getting the Most From CRM Technology
Accuweather has blended UpShot into its systems, making day-to-day operation easy for users to maintain through security, added reports, new reports, and new processes they themselves put in place.
Posted 01 Dec 2003
Hosted CRM Is Hot
All the hosted solutions aim to help companies do more with their sales forces with less up-front investment.
 Posted 26 Nov 2003
New Product Spotlight: November 19, 2003
PeopleSoft has unveiled a new portfolio of application hosting and management services; Salesnet has begun rolling out a private-label CRM program; and MicroStrategy has released its Report Services tool.
 Posted 19 Nov 2003
A Customer Satisfaction Study Shows Some CRM Surprises
A recently released study from HYM press showed that customers' satisfaction with 14 leading CRM software systems and vendors is based on a variety of things, including functionality, customizability, and financial stability.
 Posted 19 Nov 2003
User Buy-In Makes All the Difference
Travelex's SFA and CRM pieces were not integrated with the processing system, so the sales group refused to use it; Travelex decided to trash its system in favor of another solution.
 Posted 03 Nov 2003
Free CRM Can Ad Up
The company is targeting small businesses with between two and 100 workers, a different strategy from the current group of ASPs that is beginning to make headway in larger companies and the enterprise space.
Posted 27 Oct 2003
The 2003 Market Leaders (Part 1)
CRM magazine scrutinized CRM suite vendors and related categories to uncover the top-five leaders in each category: enterprise CRM, mid-market CRM, analytics, contact center outsourcers, and consulting firms. The results are based on a combination of weighted criteria, including revenue and revenue growth (last four completed quarters, ended March 30, 2003), market share, customer wins, and reputation for customer satisfaction.
 Posted 27 Aug 2003
CRM Magazine Announces Its 2003 CRM Leader Awards
Many of the industry's top customer-company and vendor executives took part in the ceremony, which was followed by an interactive panel discussion.
 Posted 27 Aug 2003
CRM Scores With Sports Fans
The average cost of taking a family of four to an NBA game passed $280 this year, according to Team Marketing Report. When you drop that kind of money for an event, sports is about more than the thrill of victory.
 Posted 01 Aug 2003
Microsoft CRM Gets POPular
Zeacom's screen pop capabilities can cut as many as 12 seconds from of each call, according to Zeacom CEO Miles Valentine.
 Posted 10 Jul 2003
The Week in Review: June 20
NetLedger and HP announced yesterday that they are working together to offer complete technology solutions; SSA Global Technologies yesterday announced it has acquired Ironside Technologies; FrontRange announced this week that Patrick Bultema has resigned as CEO of its subsidiary, FrontRange Solutions.
 Posted 20 Jun 2003
News in Brief
Posted 02 Jun 2003
One CRM Success Leads to Another
FSC executives were so pleased with its first CRM project that they happily took on a second. But delivering access across the enterprise proved to be a challenging workflow problem.
 Posted 02 Jun 2003
Batting 1.000
Six years ago the White Sox organization realized that if it could get a better handle on its fan base--particularly season ticket holders and those looking for group tickets--it would lead to more sales and better customer retention.
 Posted 01 May 2003
Week in Review: 4/11
A roundup of this week's CRM news
 Posted 11 Apr 2003
CRM Success Stories Are Abundant
Highly publicized cases of past CRM failures are no reason to condemn an entire category of technology.
 Posted 07 Apr 2003
Who's Minding the Mid-Market?
Mid-market CRM vendors are partnering with consultants to get your business. Here are 10 tips to help you select the right consultant for your needs.
Posted 03 Mar 2003
The Week in Review: 2/28/03
Merger and acquisition news for Cobalt Group and Cowboy Corp.; Sybase and AvantGo. Product announcements from Alinean; FrontRange Solutions;ServiceWare. Exec changes at Connextions and Curl Corp.
 Posted 28 Feb 2003
Growth Continues in the CRM Market
FrontRange Solutions and Baan posted encouraging gains, but those gains were achieved in different ways.
 Posted 21 Feb 2003
Web Self-Help Wins
Contrary to the speed-to-resolution factor associated with call center agents and their ability to quickly answer customer queries, customers are spending more time on the Web because the tools they are using to find their answers are working.
 Posted 08 Jan 2003
Preview 2003--What's in Store for CRM? (PART 1)
CRM magazine interviewed more than 30 industry leaders and surveyed about 100 readers to uncover what they expect to and predict will happen in the industry in the coming year.
 Posted 24 Dec 2002
Preview 2003--What's in Store for CRM? (PART 2)
CRM magazine interviewed more than 30 industry leaders and surveyed about 100 readers to uncover what they expect to and predict will happen in the industry in the coming year.
 Posted 26 Dec 2002
New & Noteworthy
Posted 03 Jan 2003
Putting Customer Back Into Customer Relationship Management
Increasingly CRM vendors are employing some CRM of their own.
Posted 12 Dec 2002
365 Days of CRM
A review of CRM news and trends from 2002.
 Posted 13 Dec 2002
IBM Maps out Mid-Market Plan
If anyone needed more evidence that the mid-market is the CRM sweet spot, IBM's aggressive plan to stake a claim and spend more than $100 million in marketing should be proof enough.
 Posted 18 Nov 2002
FrontRange To Target Verticals
GoldMine CustomerIQ for Discrete Manufacturing is a piece of software that the company says attempts to blend its established framework with a set of comprehensive solutions designed for the manufacturing market.
 Posted 15 Nov 2002
UpShot Adds Outlook Integration
A two-way integration enables Outlook users to have all the information from email move into the UpShot CRM system and vice versa by simply clicking on the specific email.
 Posted 11 Nov 2002
Here Comes the Sun
The open standards vendor enters the CRM fray by going head-to-head against the Microsoft .Net platform.
 Posted 13 Nov 2002
FrontRange HEATs Up Competition
FrontRange Solutions today announced the availability of HEAT Service & Support 7.0.
 Posted 07 Oct 2002
NetLedger Preps Hosted CRM Solution
Company leverages established Oracle Small Business Suite customer-base to compete in the CRM hosting market
 Posted 10 Sep 2002
Gold in the SMB Space
The SMB market is substantially undeveloped and to date far less competitive
 Posted 16 Sep 2002
Top Guns (part 1)
the 20 most influential people in CRM in the past year
 Posted 12 Sep 2002
Mid-Market Mayhem
The mid-market is CRM's new land of opportunity--and a heated vendor battleground.
Posted 12 Sep 2002
Leading the Niches
Analytics, PRM, and call centers all have notable vendors that support them. But classic CRM vendors are powerhouses in these markets as well.
 Posted 12 Sep 2002
FrontRange Runs On .Net
Mid-market companies show their wares at DCI
 Posted 30 Aug 2002
Running Out of Gas?
As more customers embrace a new generation of CRM applications, some old standbys face uncertain futures.
 Posted 01 Jul 2002
Gang War in the New CRM Promised Land
Posted 01 May 2002
Goldmine Adds Links to Outlook
Posted 22 Apr 2002
Less Is More
The SMB market is the next hot spot for CRM.
 Posted 12 Apr 2002
Microsoft is in the CRM game. What happens now?
Posted 01 Apr 2002
There are No Shortcuts
Despite some headway, implementing CRM is still a daunting task.
 Posted 12 Apr 2002
Mid-Market Madness
Posted 19 Mar 2002
Aberdeen's Top Ten CRM Projects
Posted 06 Mar 2002
Is the notebook computer becoming obsolete in favor of trendier devices like PDAs and smartphones?
Posted 04 Feb 2002
To Host or Not to Host
Who says the ASP model is dead? With CRM implementations becoming more comprehensive and the economy more dubious, some companies are turning to CRM-specific hosting providers as an alternative to the costly and time-consuming task of managing and maintaining CRM data in-house.
 Posted 04 Feb 2002
Web Extra: CSI Ratings by Vendor
 
 Posted 11 Dec 2001
Great Expectations
Customer satisfaction data on CRM software is in, and no one is smiling.
 Posted 28 Dec 2001
Solutions of the World: Part II
Through economic woes and political upheaval, CRM continues its march around the globe.
 Posted 28 Dec 2001
Wireless CRM's Potential and Challenges
When adopting or building a CRM program, companies should make sure that the needs of their wireless users are considered early on.
 Posted 17 Dec 2001
People and Promotions: November 30
Posted 30 Nov 2001
FrontRange Solutions to Appoint New CEO
Posted 16 Nov 2001
The Long Road Ahead
Government is ready for CRM. But is CRM ready for government?
 Posted 22 Aug 2001
Putting a Price Tag on Midmarket CRM Deployment
Comparison-shopping for a midmarket CRM solution can be perplexing when each vendor uses a different pricing model to figure its fees.
 Posted 05 Jun 2001
FrontRange Sees Big Bucks in Small Business
Front-office solutions provider FrontRange sees the small business market as an untapped resource.
 Posted 04 Jun 2001
Accentuate the Positive
The Latest Products and Services
 Posted 22 May 2001
The CRM Market: Buy, Sell or Hold?
Despite difficulties in the market, the outlook for the CRM sector is not entirely bleak. In fact, most analysts remain optimistic about the coming year, which will be characterized by consolidation of the market and solid, though more modest growth.
 Posted 31 May 2001
Who Should Run the CRM Show?
Companies are increasingly struggling to choose between sales, marketing, IT and service for control over customer-centric programs.
Posted 11 May 2001
FrontRange Sees Big Bucks in Small Business
Posted 25 Apr 2001
Taking Stock
Weak stock prices and lower valuations may have some shareholders worried, but businesses continue to invest in their customer relationships.
 Posted 24 Apr 2001
We are considering migrating to a Web-based solution, but I'm concerned about speed/bandwidth versus optimal usage. Goldmine and Act! use very few clicks to review maximum data on a prospect. Do Web-based solutions offer this benefit as well?
Jack Fr
Posted 18 Apr 2001
Wrestling for Power
As CRM's definition expands and evolves, IT, sales, marketing and service tussle over who should be in charge of implementing customer-facing technology.
 Posted 19 Mar 2001
Mobile CRM Takes Off
Once limited to simple contact managers, mobile platforms are growing to support true enterprise applications.
 Posted 20 Mar 2001
Have CRM Vendors Forgetten Their Roots?
CRM is all about sales and marketing. If CRM vendors can't put together a decent effort on this front, one can't help but question their core competency.
 Posted 27 Feb 2001
Healthy Sales
A feature of pharmaceutical sales reps' lives for over 15 years, CRM gains even more importance in today's highly competitive healthcare market.
 Posted 28 Jan 2001
CRM Vendors: The Winners and the Losers
Three industry experts--Michael Maoz of Gartner Group, Chris Selland of Yankee Group and Liz Shahnam of META Group--discuss the year that was and the year to come.
 Posted 04 Jan 2001
Quick Hits
CRM news from around the industry
 Posted 20 Dec 2000
Who's Hot and Who's Not?
Experts reflect on the year that was and prognosticate about the one to come.
 Posted 22 Nov 2000
People & Promotions, Mergers & Acquisitions
Now you know.
 Posted 21 Nov 2000
CRM-How Much Will This Stuff Cost Me?
Before purchasing a CRM system, make sure to budget according to your actual needs.
 Posted 21 Nov 2000
A Very Good Year
During the year 2000, profits and potential soar as the CRM industry races to define itself and its future.
 Posted 21 Nov 2000
CHARTER CRM Solutions Suite
The latest products and services
 Posted 24 Oct 2000
Interact Adds Accounting Vertical
Posted 01 Nov 2000
CRM Goes Mobile
With new technology, businesses are finding they can make their critical business applications available to their mobile workers while they are still with the customer.
 Posted 28 Sep 2000
Powerful Projections
ViewSonic's PJ860 portable projector. Plus: the latest products and services.
 Posted 23 Aug 2000
EMPICS Gets the Picture
GoldMine Software helps develop sales at the sports photo agency.
 Posted 28 Aug 2000
News In Brief
Invensys To Acquire Baan; More CRM news from around the industry
 Posted 21 Jul 2000
CRM for the Little Guy: What's In It for Me?
New CRM offerings, many of them web-based, make CRM affordable for smaller sales organizations and those with limited IT resources.
 Posted 19 Jul 2000
Giving Voice to Sales and Service
Speech recognition technology has many potential applications in sales and marketing--including some you probably haven't thought of.
 Posted 20 Jul 2000
Election Campaigns Turn to CRM
Election campaign managers and politicians, following the lead of businesses, are getting ever closer to the voting public by incorporating CRM tools and techniques into the campaign process.
 Posted 14 Jul 2000
Measuring Sales Performance
An analysis of how sales force automation software is improving sales performance metrics for companies. Includes two case studies.
 Posted 12 Jul 2000
Understanding the Customer
Guide buyers through the decision process with Online Insight's products. Plus: reviews of more CRM products.
 Posted 26 Jun 2000
The Selling of the President, Y2K-Style
Political campaigns are turning to CRM tools and techniques to find and reach their customers--the voting public.
 Posted 21 Jun 2000
Is a CRM Shakeout Looming?
Looking back over the past year of alliances, record-breaking revenues and continuing red ink, there is little doubt that significant changes are still in store for the CRM marketplace.
 Posted 20 Jun 2000
News in Brief
Posted 25 May 2000
And the Winner Is...
Vendors garner excellence awards from two CRM consultants.
 Posted 25 May 2000
HotData Cleanses Customer Files as Simply as Spell-Checking
Customer data is your sales department's greatest asset--but only if it is accurate and up to date. HotData.com offers a subscription-based service to verify and cleanse customer information.
 Posted 17 Apr 2000
Sullivan: "I Got My Baby Back, Baby Back"
In Q&A interview, SalesLogix CEO Pat Sullivan discusses his reasons for reacquiring ACT and lays out strategies for the future.
Posted 17 Apr 2000
Heating Up at the Low End
The ability to provide millions of small businesses with sales and marketing automation solutions via the Web at rock-bottom prices has sparked new interest in the low end of the CRM market. Several companies are now aggressively staking out this market with Web-hosted, basic function offerings designed specifically for the needs of small companies with small budgets.
Posted 17 Apr 2000
CRM update
Posted 01 Apr 2000
The Talking Type
Posted 01 Apr 2000
M&A in EMA
Posted 01 Mar 2000
Meet the Next Generation
A new breed of CRM solutions is designed to meet the needs of specific vertical industries.
 Posted 01 Mar 2000
Making the Connection
Partner Relationship Management software lets you communicate with sales partners over the Internet.
 Posted 01 Jan 2000
What Goes Around, Comes Around
Pat Sullivan, SalesLogix president and CEO, reacquires his offspring, ACT!, from Symantec.
 Posted 01 Jan 2000
The Latest Products and Services
Posted 25 Apr 2001
The Latest in Products and Services
Posted 02 May 2001
CRM-derella Story
Is the overlooked low-end market viable? More and more CRM vendors seem to think it is.
Posted 01 Jan 2000
The Big Shakeout
In 1999, the CRM industry continued its long march toward consolidation.
 Posted 01 Jan 2000
The 10 Most Influential People in CRM
Leaders Who Helped Build the Customer Connection Infrastructure for Today...and Tomorrow.
 Posted 02 May 2001
The Latest in Products and Services
Posted 02 May 2001
SFA For A Dollar A Day?
UpShot.com ups the ante in the ASP market.
Posted 01 Jan 2000
The Latest Products and Services
Posted 16 May 2001
A New Outlook on Time
Leverage the efficiencies e-mail offers.
Posted 01 Jan 2000
Staying in Sync
Handheld data devices are convenient, but coordinating all that information can be a challenge. Thankfully, solutions are only a click away.
Posted 01 Jan 2000
Follow CoPilot 2000 into the NEW Millennium
TravRoute's auto guide adds millions more addresses and miles of road.
Posted 01 Jan 2000
Bank to the Future
To compete against Bank of America, Bayshore National Bank trains its employees to sell-and gives them the CRM tools they need to close the deal.
Posted 01 Jan 2000
Back to the Midmarket
Posted 01 Jan 2000
MidMarket CRM: Leveling the Paying Field
Midsize companies are turning to sales automation to help them compete, and that's driving a boom in software designed for the mid tier.
Posted 01 Jan 2000
I Bendata, Take Thee Goldmine...
Is the Bendata/GoldMine merger a match made in heaven, or a marriage of convenience?
Posted 01 Jan 2000
 
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