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Intelliresponse
25 Adelaide St E
20th Floor

Toronto On M5C3A1
Canada

PH: 416 214 9337
FAX: 416 214 9958
Visit their Web site: www.intelliresponse.com
 
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Profile

IntelliResponse is the world’s leading provider of virtual agent technology solutions for the enterprise. We create profitable online conversations for our private and public sector customers around the world.

Some of the world’s most recognized corporate brands and public institutions trust their customer experience management needs to IntelliResponse – including CIBC Bank,  Harris Bank, ING Direct, Charter Communications, Progress Energy, Copa Airlines, Kobo Books, Penn State University, Yale University and Harvard University.

With more than 360 live customer-facing implementations answering 100 million+ questions annually, IntelliResponse is the gold standard in first line customer experience management.

Product Description

IntelliResponse Virtual Agents provide best-in-class, consumer facing features for a truly engaging web self-service experience. This experience often matches or exceeds the support provided by live service representatives.

Whitepapers, Archived Webcasts and Sponsored Content
This company is listed in the following categories:
Customer Service/Call CentersEducationFinancial Services/BankingGovernment
HealthcareInsuranceManufacturing/AutomotivePharmaceuticals/Chemicals
RetailSports/EntertainmentTechnologyTelecommunications
TransportationTravel/Hospitality
Articles Mentioned
The Siri Effect
The iconic digital assistant is changing how customers—and companies—think about customer service.
IntelliResponse Adds Predictive Matching to Virtual Agents
Latest enhancements improve answer accuracy by up to 17 percent while substantially reducing customer effort.
IntelliResponse Enhances Virtual Agent Mobile Offering
Latest mobile solution adds voice recognition, reduces customer effort, and increases answer accuracy.
Discover Is a Contact Center Superstar
The credit card company collects three Contact Center Excellence Awards from IQPC.
IntelliResponse Goes Global with Latest Version of its Virtual Agent Technology
Internationalization features in latest version provide support for Japanese, Korean and Chinese.
Anybody's Bot
Virtual agents, deemed the new "concierge" of the Internet, help customers navigate through ever-increasing Web site complexities.
RightNow and eGain Hold the Lead in Gartner Magic Quadrant for E-Service Suites
Gartner Magic Quadrant for E-Service Suites '09: The increasingly saturated market seeks to solve a common problem: disintegrated customer experience.
 
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