destinationCRM Industry Buyer's Guide - Pivotal CRM

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Pivotal CRM
2002 Summit Boulevard
Suite 700
Atlanta GA 30319

PH: 1-877-PIVOTAL
FAX: 604-699-8001
Visit their Web site: www.cdcsoftware.com/en/PivotalCRM.aspx

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Profile

CDC Software, The Customer-Driven Company, is a hybrid enterprise software provider of on-premise and cloud deployments. Leveraging a service-oriented architecture (SOA), CDC Software offers multiple delivery options for their solutions including on-premise, hosted, cloud-based Software as a Service (SaaS) or blended-hybrid deployment offerings.

Product Description

CDC Pivotal CRM is an intuitive, powerful solution for companies that want to use CRM strategically–to model and streamline their unique processes, not dictate them. Built for user adoption, CDC Pivotal CRM offers unparalleled flexibility and customizability. Microsoft Outlook and SharePoint are embedded right within the system for a seamless experience.

CDC Pivotal CRM Solutions:

· Sales – Shorten the sales cycle and improve close ratios

· Marketing – Increase response rates and lead quality

· Service – Accelerate incident resolution and improve customer satisfaction

· Partner Management – Collaborate more effectively with your partner channels

· Analytics – Make better-informed business decisions

· Mobile CRM – Increase the productivity and effectiveness of field and mobile users

· Social CRM – Market-leading integration of the most commonly used social media applications

Interview with Ehab Samy, Director of Product Management, Pivotal CRM at CRM Evolution 2012

Ehab Samy, Director of Product Management, Pivotal CRM at Aptean, gives an extended overview of Pivotal CRM and its latest innovations and ability to be customized to fit many divergent applications.

Whitepapers, Archived Webcasts and Sponsored Content

Demo: CDC Pivotal CRM – CRM Built for Sales
CDC Pivotal CRM is built to model your processes, your way. With deep role-based features and navigation, CDC Pivotal CRM empowers you to give each user group the precise data, relevant tools, and streamlined experience they need to be successful. In this multimedia demo, learn how CDC Pivotal CRM's flexible, innovative features and design give sales users an edge and make them feel the system was built just for them.
Whitepaper: Social CRM from Talk to Action: Learn How to Put Social CRM to Work for You
Not sure where social networks should fit into your CRM strategy? In this best-practices-style white paper, we give you the most salient points you need to consider when adding social CRM to your customer relationship management strategy.
Success Story: AAA Western and Central New York
AAA is one of the United States’ most respected organizations and recognized brands. Learn how this respected insurance and financial services leader uses CDC Pivotal CRM to capture member feedback and drive the development of new and more customer-centric products

This company is listed in the following categories:

Analytics	Channel Management	Consumer Packaged Goods	Customer Service/Call Centers
Education	Enterprise CRM	Financial Services/Banking	Government
Healthcare	Insurance	Integration	Manufacturing/Automotive
Marketing Automation	Non-profit	Pharmaceuticals/Chemicals	Professional Services
Retail	Sales Automation	SMB/Mid-market CRM	Sports/Entertainment
Technology	Telecommunications	Transportation	Travel/Hospitality

Articles Mentioned

CDC Software, Consona Merge to Form Aptean
Enterprise application providers call ERP, CRM solutions "complementary."
Posted 07 Aug 2012

CRM + Predictive Analytics: Why It All Adds Up
The whole exceeds the sum of the parts
Posted 15 Apr 2011

Forrester Wave Report Reveals Key Trends in Customer Service
The Forrester Wave: CRM Suites Customer Service Solutions report evaluates 19 of the leading CRM suite solutions
Posted 01 Dec 2010

Salesforce.com Outshines Competitors on Gartner Magic Quadrant for Sales Force Automation
Magic Quadrant for Sales Force Automation '10: The top sector of the annual market assessment also includes Microsoft and two Oracle offerings.
Posted 15 Sep 2010

CRM Magazine Announces Winners of 2010 CRM Market Awards
CRM Evolution '10: As CRM magazine's annual conference gets under way, the ninth annual awards honor companies, customers, and industry visionaries for successes in the CRM marketplace over the previous 12 months.
Posted 02 Aug 2010

Navigating the Vendor Landscape
A leading analyst firm assesses the CRM marketplace.
Posted 11 Aug 2010

The 2010 CRM Market Awards - Introduction
Join us in in congratulating the vendors leading the marketplace across 10 categories; eight Rising Stars making their presence felt; eight Influential Leaders inside and outside CRM; a long-overdue induction into the CRM Hall of Fame; and, best of all, four companies using CRM to connect with their customers.
Posted 11 Aug 2010

The CRM Elite: Raising the Roof
On the foundation of a Salesforce.com sales contact center, homebuilder Beazer Homes USA constructs increased sales out of fewer, better leads
Posted 24 Aug 2010

The CRM Elite: Curing the Sick
CDC Pivotal helps resuscitate the sales process of diagnostic-systems provider Sysmex America
Posted 24 Aug 2010

Oracle, CDC Enter the Marketing Automation Market
"Oracle failed to buy Market2Lead," says MarketBright CEO.
Posted 16 Jul 2010

CDC Pivotal Now Offers Social and Small Business CRM Capabilities
CDC Software climbs out of the shadows with two important product releases.
Posted 02 Jul 2010

Connecting the Disconnected
Professional services firm Ceridian brings its independent salesforces under one CRM roof.
Posted 14 Jul 2010

7 Surf Atop the Forrester Wave of CRM Suites for Large Organizations
The Forrester Wave: CRM Suites for Large Organizations '10: Forrester Research names the seven top-performing vendors at the enterprise level.
Posted 30 Jun 2010

7 Named Leaders in Forrester Wave of CRM Suites for Midsize Organizations
The Forrester Wave: CRM Suites for Midsized Organizations '10: In his annual evaluation, analyst Bill Band identifies the top-performing options for midmarket CRM.
Posted 30 Jun 2010

Pegasystems Collects Chordiant for $161.5 Million
Two months after rejecting a bid by CDC Software, customer experience management vendor Chordiant strikes a deal with a leader in the BPM space.
Posted 18 Mar 2010

CRM's Hearty Appetite
Mergers and acquisitions ramp up at the start of the new year as vendors expand roadmaps and look for ways to fulfill promises.
Posted 10 Mar 2010

M&A & CRM
A timeline of the tumult: The industry's shaken, but that may be a sign that the something's stirring. Here's a chance to look at the big picture—and to remember that not all deals pan out as intended.
Posted 10 Mar 2010

Oracle's Other Half Lands in the Gartner Magic Quadrant for Sales Force Automation
Magic Quadrant for SFA '09: The research firm evaluates two fewer vendors this year, and promotes Oracle CRM On Demand to join corporate cousin Siebel CRM in the top quadrant for the first time.
Posted 19 Aug 2009

ISM's Top 15 Arrives -- and Exceeds 15
ISM Top 15 '09: The consultancy reveals its annual list of the best companies and products in CRM.
Posted 13 Apr 2009

Forrester Waves to Midmarket CRM
Forrester Wave: Midmarket CRM Suites '08: Despite consolidation, buying CRM software for the midmarket segment is still a major headache.
Posted 29 Aug 2008

SFA Vendors Come and Go in Gartner Magic Quadrant
Magic Quadrant for SFA '08: Gartner's latest sales force automation report shows some movement, including some dropouts, as the research firm focuses on big business; Oracle and Salesforce.com top the field.
Posted 05 Aug 2008

CDC Release Pivots Around Microsoft Technologies
Pivotal CRM 6.0 makes the platform more familiar for users.
Posted 30 Jul 2008

Jumping Into the SaaS Pool
It's no longer a matter of just testing the waters: Large enterprises are making a splash with software-as-a-service CRM.
Posted 01 Jul 2008

Talisma Acquired by nGenera
The relative newcomer -- a provider of "business-innovation platforms" -- looks to add Talisma's customer-interaction software to its rapidly expanding platform.
Posted 21 May 2008

ISM Announces Its Top 15 Lists for CRM
ISM Top 15 '08: The CRM consultancy anoints its annual crème de la crème of the industry, and divulges emerging and prevalent industry trends.
Posted 09 May 2008

The Move Is "On" For Financial Management
Intacct's spring 2008 announcement reveals greater on demand capability and a market-specific on demand solution for financial management.
Posted 14 Apr 2008

CDC Hears the Demand for On Demand
The vendor ventures into the on-demand CRM waters by dipping its toe into one corner of the financial services market -- institutional asset management.
Posted 17 Mar 2008

CRM Steadies the Foundation of a Struggling Housing Market
CDC Software's newest release of Pivotal CRM for Home Building and Real Estate looks to help streamline operations and boost profits for homebuilders.
Posted 21 Feb 2008

Sales Configuration Vendors Are Splitting and Tangling
Recent market research from Gartner shows overall consolidation but with divisions appearing between specialists and megavendors.
Posted 13 Nov 2007

Interactive Intelligence Plugs in an Upgrade
The company will begin rolling out by year's end the latest version of its IP business communications software platform -- a release focused on security, integration, simplified deployment, and mobility.
Posted 09 Oct 2007

Double-Digit CRM Growth -- But Double-Digit Failures and Double-Digit License Limbo, Too
Companies will shell out 16 percent more on customer management apps next year, but nearly one-third of companies have experienced failed implementations -- and 25 percent of all CRM licenses go unused.
Posted 26 Sep 2007

Consona Sizes Up the Manufacturing Market
The software vendor's ERP unit unveils both a product upgrade and a technology alliance aimed at bolstering its presence among SMB manufacturers.
Posted 25 Sep 2007

The 2007 Market Awards: Midmarket Suite CRM
The landscape among midmarket suite vendors is loaded with firms vying for increasingly limited technology-budget dollars.
Posted 01 Sep 2007

CDC Software Nabs Saratoga Systems
The acquisition, which is expected to close within two weeks, will help expand CDC Software's portfolio of vertical-specific CRM solutions.
Posted 18 Apr 2007

PRM Rides the CRM Tide
Oracle and SAP are the big kahunas in the Forrester Wave for partner management, but there are numerous others to choose from among on-demand and specialty vendors.
Posted 09 Apr 2007

CDC Responds With an Acquisition
The company buys Respond Group, a vertically focused acquisition aimed at expanding CDC's industry-specific offerings.
Posted 16 Feb 2007

M2M Gets a Brand New Knova Bag
M2M Holdings snatches up Knova to add Web self-service technology to its growing CRM offerings; more acquisitions may follow, pushing a message of choice with consolidation.
Posted 18 Dec 2006

CDC Gobbles Up MVI Technology
Vertical-specific RPM solutions provider MVI Technology may help the enterprise solutions provider to get more industry expertise and functionality.
Posted 09 Oct 2006

The 2006 Market Leaders, Part 1
They say that timing makes champions. These eight winners in as many categories (plus up-and-comers in our One to Watch boxes) prove the adage as they join more than a score of industry leaders in a year of opportunity-making industry changes.
Posted 01 Oct 2006

CDC Ups the Ante For Onyx, Again
This time, CDC is offering an all-cash deal to try to stop a signed acquisition agreement between Onyx and M2M Holdings.
Posted 03 Jul 2006

CDC Software Is Back With a Higher Bid
Given Onyx's previous rejections of CDC's offers, some may say that this proposal will experience the same fate.
Posted 21 Jun 2006

M2M Holdings Mines Onyx
A holding company wins the bid, and will take the company private; CDC loses out on the chance to acquire its CRM competitor.
Posted 06 Jun 2006

CDC Acquires c360 Solutions
Pivotal's owner is buying a Microsoft CRM partner, strengthening the bond between them for the time being.
Posted 13 Apr 2006

CDC and Onyx: Round Two
Pivotal's parent company makes another bid for the rebounding Onyx Software, putting cash into the deal for shareholders.
Posted 23 Mar 2006

ISM Reveals Its Top 15 Award Winners
ISM Top 15 '06: A survey of top vendors shows providers will continue to expand their on-demand and SMB offerings.
Posted 01 Mar 2006

Onyx Rejects CDC's Acquisition Proposal
The company cites a lack of synergy between the two organizations; CDC finds Onyx's lack of communication 'dismissive' and 'unusual.'
Posted 06 Jan 2006

Opening Accounts and Relationships
A credit union uses service as a competitive advantage over price.
Posted 01 Jan 2006

Onyx Is Pivotal's Quarry
The enterprise software vendor might be talking acquisition, but miscommunication has marred early efforts.
Posted 29 Dec 2005

The 2005 CRM Elite, Part 1
It is impressive when CRM vendors promise business performance improvements never before possible, but it is more impressive when their products actually deliver on those promises. The CRM Elite awards showcase six companies that have achieved significant returns on their technology investments that have either met or surpassed their expectations.
Posted 01 Oct 2005

September 13, 2005
Concerto Software extends VoIP functionality; Aspect launches an Anniversary Edition; Business Objects names a new CEO; and more.
Posted 13 Sep 2005

August 23, 2005
Salesforce.com unveils Smashforce; CDC announces unaudited Q2 2005 results; and more.
Posted 23 Aug 2005

May 19, 2005
Salesforce.com announces strong quarterly results; Group 1 introduces its e2 Suite; Talisma makes two announcements; and more.
Posted 19 May 2005

SecureWorks Protects Its Growth
The Internet security company employs a scalable CRM system to handle its growth.
Posted 02 May 2005

Consultancy Unveils Top 15 CRM Award Winners
Surveys of top vendors reveal the need for in-house implementations and to go wireless.
Posted 21 Mar 2005

March 17, 2005
Nortel Networks signs a contract with the city of San Jose for a converged network; SAP boosts its cash tender offer price to software maker Retek; and more.
Posted 17 Mar 2005

Midmarket Champions
Best Software and Salesforce.com are the leaders in the SMB space, according to a new survey.
Posted 01 Dec 2004

It's Not Business As Usual
As the CRM industry reinvents itself, 2005 promises both new opportunities and new challenges.
Posted 19 Nov 2004

The Changing Face of CRM
Customer commitment has always been and will continue to be the ultimate goal of CRM.
Posted 15 Nov 2004

The 2004 Market Leaders
The time has come once again for CRM magazine to reward excellence and achievement among vendors in the CRM industry. CRM vendors have individually and collectively worked to build confidence in the discipline, and those efforts are paying off. According to AMR Research, companies are still making modest-but-measurable increases in their spending on customer management tools and strategies, to the tune of an additional $600 million in spending expected for 2004. Interest is strongest among midmarket and SMB firms, which we classify as those companies under $1 billion and under $100 million in annual revenues, respectively. But there was plenty to stir things up this year. Read on to see what companies prevailed from 2003, and how others are leaving an indelible mark on the industry.
Posted 01 Sep 2004

The 2004 Market Leaders (Part 1)
The time has come once again for CRM magazine to reward excellence and achievement among vendors in the CRM industry. CRM vendors have individually and collectively worked to build confidence in the discipline, and those efforts are paying off. According to AMR Research, companies are still making modest-but-measurable increases in their spending on customer management tools and strategies, to the tune of an additional $600 million in spending expected for 2004. Interest is strongest among midmarket and SMB firms, which we classify as those companies under $1 billion and under $100 million in annual revenues, respectively. But there was plenty to stir things up this year. Read on to see what companies prevailed from 2003, and how others are leaving an indelible mark on the industry.
Posted 26 Aug 2004

The Art of War
Midmarket companies are now spoiled for choice.
Posted 01 Apr 2004

Winning CRM Companies Reflect the Industry's Growth
For the first time since the awards were created in 1992, ISM's Top 15 CRM Software Awards are divided into two categories: enterprise CRM and CRM for SMBs.
Posted 04 Mar 2004

The Week in Review: February 27, 2004
The CDC Software takeover of Pivotal was completed on Wednesday; just 9 percent of U.K. firms believe they are fully able to monitor their business processes and be alerted to issues as they occur in real time; Willie Doyle has been named vice president of applications development at Walker Information; and more.
Posted 27 Feb 2004

A New Gartner Report Announces Three Positive Ratings
The big winners were Best Software's SalesLogix, Onyx Software, and Salesforce.com.
Posted 18 Feb 2004

Merging for Midmarket Dominance
Will acquisitions now be the rule rather than the exception? Will larger firms like SAP AG and Oracle start a buying frenzy that will end up with an even more polarized CRM landscape? The answer is yes and no, according to many analysts.
Posted 02 Feb 2004

Is CRM Contracting or Expanding?
A case can be made that the CRM market is contracting, but to focus on that trend is to miss a quiet expansion that is also occurring within the CRM world.
Posted 02 Feb 2004

What's in Store for '04?
Industry pundit Barton Goldenberg, president and founder of CRM consultancy firm ISM, predicts a lot of positive momentum on the horizon for the industry.
Posted 24 Dec 2003

Pivotal and CDC to Merge
Pivotal Software announced today that it will merge with Chinadotcom through its software unit, CDC Software (CDC).
Posted 08 Dec 2003

The Week in Review: December 5, 2003
Oak declines upping offer for Pivotal; Siebel rolls out hosted CRM in UK; IDC charts analytics growth; and more.
Posted 05 Dec 2003

Pivotal Mulls Buyout Bids As Onyx Pulls Out of Race
Onyx isn't waiting around to see the results before making a move: It announced today a program to migrate Pivotal customers to Onyx, which enables customers to trade their existing Pivotal licenses for licenses of Onyx Enterprise CRM 4.5.
Posted 03 Dec 2003

Pivotal Sale: Going, Going...
The identity of the ultimate new owner remains up in the air as Onyx earlier this month made a richer stock-only offer to acquire Pivotal and CDC Software last week announced its own bid for the company.
Posted 25 Nov 2003

New Product Spotlight: August 6, 2003
Pivotal, Epicor, Icode, and others release new products.
Posted 06 Aug 2003

Show Report: Hot Issues at Two Key Conferences
Posted 01 Apr 2003

Top 15 CRM Products Announced
The top 15 CRM solutions are leading the pack by including features like wireless components, XML, Web services, and process-oriented architectures.
Posted 20 Feb 2003

Financial Services
Posted 13 Nov 2002

12 Steps to CRM Success in Latin America
How Latin business ecosystems affect CRM strategy
Posted 13 Nov 2002

Pivotal on Call
CRM vendor takes a leap of faith into call center market
Posted 03 Sep 2002

HP to Market Pivotal Solutions in China
Pivotal, China HP strategic partnership to focus on emerging Chinese CRM market.
Posted 30 Apr 2001

Pivotal, Siebel Cross the Atlantic for Major CRM Contracts
Pivotal and Siebel have both landed major contracts with European financial firms, while a division of Siemens has agreed to market and implement Pivotal solutions in France.
Posted 29 Mar 2001

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