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Pivotal CRM
2002 Summit Boulevard
Suite 700

Atlanta GA 30319

FAX: 604-699-8001
Visit their Web site: www.cdcsoftware.com/en/PivotalCRM.aspx

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CDC Software, The Customer-Driven Company, is a hybrid enterprise software provider of on-premise and cloud deployments. Leveraging a service-oriented architecture (SOA), CDC Software offers multiple delivery options for their solutions including on-premise, hosted, cloud-based Software as a Service (SaaS) or blended-hybrid deployment offerings.

Product Description

CDC Pivotal CRM is an intuitive, powerful solution for companies that want to use CRM strategically–to model and streamline their unique processes, not dictate them. Built for user adoption, CDC Pivotal CRM offers unparalleled flexibility and customizability. Microsoft Outlook and SharePoint are embedded right within the system for a seamless experience.


CDC Pivotal CRM Solutions:

·         Sales – Shorten the sales cycle and improve close ratios

·         Marketing – Increase response rates and lead quality

·         Service – Accelerate incident resolution and improve customer satisfaction

·         Partner Management – Collaborate more effectively with your partner channels

·         Analytics – Make better-informed business decisions

·         Mobile CRM – Increase the productivity and effectiveness of field and mobile users

·         Social CRM – Market-leading integration of the most commonly used social media applications



Interview with Ehab Samy, Director of Product Management, Pivotal CRM  at CRM Evolution 2012

 Ehab Samy, Director of  Product Management, Pivotal CRM at Aptean, gives an extended overview of Pivotal CRM and its latest innovations and ability to be customized to fit many divergent applications.


Whitepapers, Archived Webcasts and Sponsored Content
  • Demo: CDC Pivotal CRM – CRM Built for Sales
    CDC Pivotal CRM is built to model your processes, your way. With deep role-based features and navigation, CDC Pivotal CRM empowers you to give each user group the precise data, relevant tools, and streamlined experience they need to be successful. In this multimedia demo, learn how CDC Pivotal CRM's flexible, innovative features and design give sales users an edge and make them feel the system was built just for them.
  • Whitepaper: Social CRM from Talk to Action: Learn How to Put Social CRM to Work for You
    Not sure where social networks should fit into your CRM strategy? In this best-practices-style white paper, we give you the most salient points you need to consider when adding social CRM to your customer relationship management strategy.
  • Success Story: AAA Western and Central New York
    AAA is one of the United States’ most respected organizations and recognized brands. Learn how this respected insurance and financial services leader uses CDC Pivotal CRM to capture member feedback and drive the development of new and more customer-centric products
This company is listed in the following categories:
AnalyticsChannel ManagementConsumer Packaged GoodsCustomer Service/Call Centers
EducationEnterprise CRMFinancial Services/BankingGovernment
Marketing AutomationNon-profitPharmaceuticals/ChemicalsProfessional Services
RetailSales AutomationSMB/Mid-market CRMSports/Entertainment
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