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| destinationCRM.com — CRM Buyer's Guide |
1390 Timberlake Manor Parkway
Chesterfield MO 63017
US
PH: 314-212-7000
Visit their Web site: www.amdocs.com
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| Product Description |
Service providers understand that customer service is key to increasing customer loyalty and satisfaction. In order to deliver superior service, Amdocs works closely with service providers around the world to provide CRM solutions that manage the complete customer lifecycle and enable them to identify, service, retain, and grow profitable customer relationships. One major component of the Amdocs portfolio is Amdocs CRM 6.
Amdocs CRM 6 optimizes customer-centric business processes by delivering out-of-the-box solutions, addressing key pain points that impact customer loyalty and operating efficiencies. Amdocs CRM 6 includes:
- Contact Center solutions that enable you to transform your contact center from a cost center to a profit center
- Service Management solutions to manage complex processes responsible for fulfilling and maintaining services provided to customers
- Self Service solutions to enable customers to self manage their relationship with service providers for account management, service assurance, ordering and billing management
- Ordering solutions that automate the ongoing delivery and fulfillment of complex services
With Amdocs CRM 6, service providers can deliver the intentional customer experience and improve customer relationships.
Message and information contained is proprietary, confidential and subject to Amdocs' policy statement
http://www.amdocs.com/email_disclaimer.asp
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