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Portrait Software
125 Summer Street
16th Fl
Boston MA 02110
US

PH: 617-457-5200
FAX: 617-457-5299
Visit their Web site: www.portraitsoftware.com

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Profile

Portrait Software delivers next generation customer interaction and analytic solutions that enable line of business managers to drive long-term customer value through cross-sell, acquision and retention. Portrait's solutions ensure that customer-centric Fortune 500 organizations around the globe are equipped to deliver consistently compelling customer experiences, irrespective of how they choose to engage with the organization - via the web, call center, ATM or at the branch.

Product Description

Portrait Interaction Optimizer delivers the best-next-action for customers ensuring that every interaction is relevant and timely. Interaction Optimizer leverages powerful analytics, driving real-time contextual insight and intelligent prompts across all customer-facing agents or applications. Portrait Interaction Optimizer has demonstrated strong business results in a large financial organization where 40% of inbound interaction received positive responses and 15% of intelligent prompts results in a sale.

This company is listed in the following categories:

Analytics	Customer Service/Call Centers	Enterprise CRM	Financial Services/Banking
Retail	Telecommunications

Articles Mentioned

Market Focus: Financial Services -- Keeping Your Money on Their Minds
Compliance, mobile banking, data in the cloud—financial services firms have a lot to deal with when it comes to CRM.
Posted 01 Sep 2008

SAS and SPSS Hold the Lead in Gartner Magic Quadrant on Data Mining
Magic Quadrant for Data Mining '08: Packaged applications are all the rage -- but as the pair atop the list remains the same, a Visionary emerges overseas.
Posted 08 Jul 2008

Contact Centers Aren't Yet Ready for Web 2.0
Foreseeing a "revolutionary" future for the contact center customer service market, the latest Gartner Magic Quadrant for the sector extends the multiyear Oracle/Siebel winning streak, and highlights the continuing value of niche players for verticals.
Posted 27 Mar 2008

Portrait Software Acquires a More Colorful Marketing Picture
The customer interaction vendor aims to complete its marketing suite with the acquisition of Million Handshakes, a provider of outbound campaign management software.
Posted 24 Mar 2008

Marketing Myopia
Traditional approaches waste money.
Posted 19 Mar 2008

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