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49 Stevenson
Suite #1000

San Francisco California 94105

PH: 1 (855) 534-2888
Visit their Web site: www.newvoicemedia.com
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NewVoiceMedia powers customer connections that transform businesses globally. We provide an award-winning multi-channel communication platform that enables businesses to improve their customer experience, accelerate their sales cycle and easily track overall productivity. With a true cloud platform, powerful CRM integration and proven 99.999% availability, NewVoiceMedia ensures complete flexibility, scalability and reliability.  It’s time to seamlessly connect and track your customer engagements across phone, email and social in a whole new way. 

NewVoiceMedia spans 40 countries and five continents, with 250+ customers including: Topcon, PhotoBox, DPD, Lumesse, QlikTech, Truphone and Cunningham Lyndsey. For more information visit www.newvoicemedia.com or follow NewVoiceMedia on Twitter @NewVoiceMedia.

Product Description

NewVoiceMedia ContactWorld offers customers an incredibly rich suite of integrated contact center solutions. We leverage a company’s customer data to provide complex data-driven routing of their calls on a real-time basis to deliver enquiries to the most appropriate agents. Customers can select from different modules to build a plan that will handle their calls most effectively. The solution can be implemented in days not months, additional users can be added in minutes, and home agents activated instantly, in response to demand fluctuations.

Whitepapers, Archived Webcasts and Sponsored Content
  • ContactWorld for Service
    With ContactWorld for Service from NewVoiceMedia integrates seamlessly with Salesforce so you can deliver personalized customer service that improves agent efficiency and reduces customer churn. We provide a contact center solution that puts your customers at the heart of what you do.
  • ContactWorld for Sales and Marketing
    ContactWorld for Sales and Marketing is tailored for organizations that want to contact their customers with personalized marketing campaigns and sales propositions that integrates seamlessly with Salesforce. Bringing sales and marketing closer together means companies can measure, monitor and execute campaigns with greater precision.
This company is listed in the following categories:
AnalyticsCloud-based CRMConsumer Packaged GoodsCustomer Service/Call Centers
EducationFinancial Services/BankingGovernmentHealthcare
Non-profitPharmaceuticals/ChemicalsProfessional ServicesRetail
Articles Mentioned
Social Customer Service Is Here
Firms must be smart about the ways they collect and maintain customer data.
Is Silo Mentality Hurting Your Customer Experience?
Foster a collaborative mind-set within your company. Your customers will thank you for it.
Labor First Keeps a Customer-First Approach
A retiree benefits company uses NewVoiceMedia to support growth
NewVoiceMedia to Launch Vision for Sales and Service, Powered by Salesforce Wave
Vision extends the power of the Salesforce Wave analytics platform to provide insight into customer communications from any device.
NewVoiceMedia Releases ContactWorld Quickstart for SMBs
The vendor of cloud-based tools offers its contact center solution to beginning companies on the rise.
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