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NewVoiceMedia
1 Market, Spear Tower
Suite #3662

San Francisco California 94105
USA

PH: 1 (855) 534-2888
Visit their Web site: www.newvoicemedia.com
 
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NewVoiceMedia powers customer connections that transform businesses globally. We provide an award-winning multi-channel communication platform that enables businesses to improve their customer experience, accelerate their sales cycle and easily track overall productivity. With a true cloud platform, powerful CRM integration and proven 99.999% SLA guarantee, NewVoiceMedia ensures complete flexibility, scalability and reliability.  It’s time to seamlessly connect and track your customer engagements across phone, email and social in a whole new way. 

NewVoiceMedia spans 40 countries and five continents, with 250+ customers including: Topcon, PhotoBox, DPD, Lumesse, QlikTech, Truphone and Cunningham Lyndsey. For more information visit www.newvoicemedia.com or follow NewVoiceMedia on Twitter @NewVoiceMedia.

Product Description

NewVoiceMedia ContactWorld offers customers an incredibly rich suite of integrated contact center solutions. We leverage a company’s customer data to provide complex data-driven routing of their calls on a real-time basis to deliver enquiries to the most appropriate agents. Customers can select from different modules to build a plan that will handle their calls most effectively. The solution can be implemented in days not months, additional users can be added in minutes, and home agents activated instantly, in response to demand fluctuations.

Whitepapers, Archived Webcasts and Sponsored Content
  • ContactWorld for Service
    With ContactWorld for Service from NewVoiceMedia integrates seamlessly with Salesforce so you can deliver personalized customer service that improves agent efficiency and reduces customer churn. We provide a contact center solution that puts your customers at the heart of what you do.
  • ContactWorld for Sales and Marketing
    ContactWorld for Sales and Marketing is tailored for organizations that want to contact their customers with personalized marketing campaigns and sales propositions that integrates seamlessly with Salesforce. Bringing sales and marketing closer together means companies can measure, monitor and execute campaigns with greater precision.
This company is listed in the following categories:
Customer Service/Call CentersIntegrationMobile
Articles Mentioned
Could Mobile CRM Solve Field Sales' Biggest Problems?
Understanding the options could help your organization determine which solution is best.
NewVoiceMedia Integrates ContactWorld with Salesforce1 Mobile
NewVoiceMedia's Salesforce1 integration creates a mobile solution for tracking sales and service performance.
NewVoiceMedia Partners with Twilio
Cloud contact center vendor NewVoiceMedia's deal with Twilio strengthens its U.S. presence.
NewVoiceMedia Launches Cloud Workforce Management
ContactWorld Perform allows agents and managers to log in from anywhere.
NewVoiceMedia Launches ContactWorld for Sales and Marketing
The new solution integrates with Salesforce.com to provide insight into sales activities.
 
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