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NICE
221 River Street
10th Floor

Hoboken NJ 07030
US

PH: 866-999-NICE (6423)
Contact: nice.sales@nice.com
Visit their Web site: www.nice.com
Year Founded: 1986
Ownership: Public
Stock Symbol: NICE
Number of Employees: over 1,000

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Profile

NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions, helping organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 22,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies, are using NICE solutions. For more about NICE, visit www.nice.com.

 

Product Description

Quality Monitoring Total Recording Contact Center Analytics e-Learning Customer Feedback

This company is listed in the following categories:
AnalyticsConsumer Packaged GoodsCustomer Service/Call CentersEducation
Financial Services/BankingGovernmentHealthcareInsurance
Manufacturing/AutomotiveNon-profitPharmaceuticals/ChemicalsProfessional Services
RetailSales AutomationSMB/Mid-market CRMSports/Entertainment
TechnologyTelecommunicationsTransportationTravel/Hospitality
Articles Mentioned
NICE Acquires WorkFlex to Build out its Workforce Engagement Suite
NICE's workforce optimization suite gets a boost with the integration of WorkFlex's intraday management software. (Featured on SmartCustomerService.com.)
NICE Launches Satmetrix VoC
The NICE Satmetrix solution is a fully-integrated, self-service, analytics-driven voice of the customer offering.
Reality Check: Chat Is Not Replacing the Voice Channel for Customer Service
Is it a must-have for contact centers? Yes. But it remains a complement to voice.
NICE Adds AI to WFM
The latest NICE Workforce Management solution leverages artificial intelligence to improve forecasting and usability. (Featured on SmartCustomerService.com.)
Yet One More Case for Customer-Centricity
Open design can improve collaboration and communication, but businesses should make sure it won't impact customer relationships
 
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