Mindshare Technologies is the ultimate Voice of the Customer (VOC) solution. We're committed to enhancing customer satisfaction, increasing customer loyalty, and turning an unhappy customer into a brand promoter. That's what we do and that's how top companies like Papa Murphy's, Hertz, Arby's, and Tony Roma's succeed - using Mindshare to focus on each customer's experience. Mindshare captures real-time customer feedback in 125 countries and 28 languages at every company touch-point and from all channels, including social media and phone/web surveys. Our proprietary technology analyzes feedback for the most pertinent information, enabling you to take action right away. Our exclusive Text Analytics Suite extracts usable data from open-ended comments, discovers causes of customer dissatisfaction, and monitors trends. Mindshare's reports are real-time, accurate, and delivered to all management levels via web, tablet, or mobile phone. Location managers get instant, clear reports that highlight prescriptive calls to action so they can continuously improve their customers' experience. Our people over-deliver, our innovation intrigues, and we drive results for you.

Mindshare’s business monitoring survey tools gather continuous real-time threads of customer feedback that can be immediately transformed into actionable intelligence. The solution is affordable yet dynamic and customizable to flex with a company’s needs; allowing businesses to build strong enterprise feedback management and monitoring processes.