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destinationCRM.com — CRM Buyer's Guide
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4685 MacArthur Court
Newport Beach CA 92660
PH: 800-756-6882
FAX: 949-253-9055
Visit their Web site: www.messagebroadcast.com/crm
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Edit this Listing
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Profile
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MessageBroadcast, with corporate headquarters in Newport Beach, CA, operates an interactive multi-channel message delivery network supporting automated inbound and outbound Voice, Interactive Voice Response (IVR), Mobile/Text, Email and Broadband communications. Their secure agile network infrastructure can be configured to accommodate a variety of custom enterprise requirements such as alerts, messaging, and automated surveys. The company provides turnkey communications solutions designed to enhance the strategic efforts of a wide variety of industries including Telecommunications, Financial Services, Healthcare, Insurance, Retail, E-commerce and Government Services. With over 11 years of experience, we have successfully managed over 7 billion inbound and outbound contacts worldwide.
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Product Description
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Voice: MessageBroadcast inbound and outbound voice messaging delivers definitive unicast (one-to-one) and broadcast (one-to-many) communications. Using the Live Agent Transfer (LAT) feature during live calls, end users reach specific, designated locations or representatives saving on cost and time. SMS or Text Messaging: For Short Message Service (SMS) and text messaging in an interactive mobile communications environment, MessageBroadcast supplies ideally customized applications with preferred, multiple interactive variations between enterprise and consumer. Email: The MessageBroadcast enterprise-class email platform provides robust delivery and reporting capabilities, database, un-subscriber, and bounced email management.; and includes features for personalization, rich media (audio/video), multiple file attachments, and avoiding blacklisting.
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Whitepapers, Archived Webcasts and Sponsored Content
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Healthcare Services
Improve patient relationships, reduce administrative
costs and maintain confidentiality.
Coordinate automated communications on multiple channels while maintaining patient confidentiality. Our event-based, proactive
solutions, triggered by your practice management system, will improve patient outcomes and cash flow at a lower cost-per-contact.
No hardware solution, in-house system or specialized vendor can come close. And our pay-per-use model means start up cost is zero.
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Revenue Recovery Services
Reduce recovery costs and collect up to 80% faster with automated interactions consumers prefer.
Our automated A/R management and tax recovery programs have improved recovery rates by as much as 80% while substantially reducing costs. Consumers prefer our automated notices and interactive payment options over being contacted by live agents. Collect faster at a lower cost-per contact. Our cloud model surpasses hardware or in-house solutions, with zero start up cost.
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Financial Institution Services
Increase loyalty, reduce contact costs and differentiate your financial services brand.
Coordinate automated communications across all your lines of business on multiple channels. Our event-based, proactive solutions,
customized to your business rules, will improve customer relationships while reducing contact costs.
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Telecom Services
Our automated platform is used by 80% of U.S. telcos to grow market share, unify brands and cut contact costs.
To expand share-of-customer on every screen, delivering both connectivity and content, telcos and cable companies need to unify and personalize communications at lower cost.
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Utility Services
How can utility organizations lift operational efficiency and customer
satisfaction while reducing contact costs?
Automatically give customers the information they need, and the means to interactively respond, on the channels they prefer. Reduce
contact costs while raising customer satisfaction with event-based, personalized communications. No hardware solution, in-house
system or specialized vendor can match the power of our integrated platform.
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