Genesys customer service and contact center solutions enable businesses to maximize the value of customer interactions and differentiate experiences by driving multi-channel customer conversations – and linking frontline customer service to the back office to optimize processes. The Genesys 8 suite of solutions includes eServices, intelligent Customer Front Door, intelligent Workload Distribution, Workforce Optimization and Performance Management.

The Genesys Workforce Optimization Suite delivers the key capabilities – workforce management, skills management, quality management, customer survey tools and analytics – that provide a more holistic approach to managing employee competencies and developing talent pools across the enterprise – while minimizing overhead costs. Now, businesses can target the right training, skill development and career growth to the right employee at the right time, for a more engaged, efficient and effective organization.