| destinationCRM.com — CRM Buyers Guide |
5400 Legacy Dr.
Plano TX 75024
PH: 1.972.604.6000
Visit their Web site: www.eds.com/crm
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EDS is a leading global technology services company delivering business solutions to its clients. EDS founded the information technology outsourcing industry more than 45 years ago. EDS’ CRM Services are built on the principle of delivering and managing high-quality contact center services that support complex, large-scale customer interactions. Our services are designed to address pressing business challenges facing our clients. Meeting these challenges requires offerings that bring measurable high value to our clients through differentiated industry-tailored services, as well as the ability to comprehensively manage the entire customer interaction operations of our clients: High-value quality sales and service. EDS combines complex integration expertise and high-quality delivery to manage end-to-end, high-value customer sales, marketing and service contact center interactions. Comprehensive customer interaction outsourcing. EDS can provide the complete outsourcing of your customer interaction operations inclusive of all people, processes, and technologies. Industry-tailored support. Our CRM capabilities are integrated to industry-specific business processes to manage critical customer-facing activities end-to-end and address industry-specific challenges to serving customers.
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| Product Description |
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Contact Center Outsourcing Services allows EDS, as a high-quality provider, to provide superior customer service and sales for complex, high-value customer transactions. We focus on complex business transactions that align to and integrate with critical customer facing sales and service business processes. The Contact Center Managed Services offering is the management of the client's multiple customer service providers (CSPs), contact center processes and technologies. This offering enables large enterprises to quickly realize the benefits of a consistent customer experience, improved service and quality, and increasing operating efficiencies across geographies. This offering is comprised of three feature packages:Multivendor Management, Strategy & Assessment and Technology Management. EDS is committed to quality as an integral part of a total business strategy, with the goal of achieving market leadership and client satisfaction by continually improving our capability to identify, develop and provide services that are valued by our clients.
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