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Coveo Inc.
2800 St-Jean-Baptiste Ave, Suite 212
Quebec City Quebec G2E 6J5
Canada

PH: 418.263.1111
FAX: 418.263.1221
Visit their Web site: www.coveo.com
 
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Coveo transforms companies’ ability to gain insight from diverse and overwhelming amounts of unstructured and structured data, whether it exists behind the firewall, in the cloud or in social media. Coveo’s unified indexing technology connects broadly with all systems to create a virtual integration layer, from which role-based Insight Consoles present consolidated, correlated information mashups. Greater insight enables more effective and efficient customer service, more relevant customer experiences, increased sales and shorter sales cycles, faster innovation for better product development and ultimately, increased profitability.

Coveo customers range from Fortune 100 companies such as Lockheed Martin, PepsiCo and Verizon, to Global 2000 companies such as GEICO, CA Technologies and T-Mobile, to mid-sized businesses such as Terumo Medical, IBM Netezza and Children’s Hospital of Boston.

 

 

Product Description

 

Coveo Insight Solutions™ leverage the full breadth and depth of information available across your organization, whether it resides in systems behind the firewall or in the cloud, to increase enterprise innovation, competitiveness and agility. Coveo’s Enterprise Search 2.0 Platform powers solutions that improve performance and decision-making across multiple business processes, by bringing disparate, structured or unstructured information from any system into a central, Unified Index. Coveo solutions drive business performance by providing just-in-time decision support, business analytics and actionable knowledge via role-specific consoles and dashboards.

 

Whitepapers, Archived Webcasts and Sponsored Content
  • Insight Solutions for Customer Service
    Provide your front lines with the intelligence needed to transform Customer Service and Support—by turning disparate data from all sources into Insight—about your customers, their products, challenges, interactions, history, and more.
  • Insight Solutions for Customer Service Agents
    Give your agents the front-line intelligence they need to solve customer challenges quickly and easily – speeding resolution times and increasing satisfaction.
  • Insight Solutions for Customer Self-Service
    Make sure that your customers feel known, even when they serve themselves. Give your customers access to the intelligence they need, as soon as they access your self-service website.
  • Insight Solutions for Customer Service Managers
    Get a holistic view of all customers and your service operations operations, with the ability to uncover trends and dive into individual customer information in sub-seconds.
  • Insight Solutions for Sales & Marketing
    Drive sales and marketing results with one-to-one engagement on a large scale. Deliver the right information to every customer or prospect, at the right time, at every touch point.
This company is listed in the following categories:
AnalyticsChannel ManagementConsumer Packaged GoodsCustomer Service/Call Centers
EducationEnterprise CRMFinancial Services/BankingGovernment
HealthcareInsuranceIntegrationManufacturing/Automotive
Marketing AutomationNon-profitPharmaceuticals/ChemicalsProfessional Services
RetailSales AutomationSMB/Mid-market CRMSocial CRM
Sports/EntertainmentTechnologyTelecommunicationsTransportation
Articles Mentioned
Coveo Personalizes the Search Experience for Sitecore Web Sites
Coveo has upgraded its Coveo for Sitecore search solution with additional integrations.
13 Digital Marketing Myths, Debunked
The real answers to those burning questions about email, social media, mobile devices, and big data.
The 2014 CRM Service Leaders
Other Companies Shared the Dreamforce Spotlight
With 135,000 attendees, Dreamforce made for a great launching pad for companies besides just salesforce.com.
CRM and Knowledge Management: Balancing Information and Insight
Companies are tying KM systems into CRM solutions to maximize understanding and use of internal resources, but the process can be onerous.
 
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