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Citrix
5385 Hollister Avenue
Santa Barbara CA 93111
US

PH: 1-800-549-8541
FAX: 805-690-6471
Visit their Web site: http://www.GoToAssist.com

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Profile

Citrix Online, a division of Citrix Systems, Inc. (Nasdaq: CTXS), offers the leading Web-based access, support, and collaboration software and services. The division offers Citrix GoToMyPC, the easiest-to-use solution for remote, secure, and managed desktop PC access over the Web; and Citrix GoToAssist™, the most secure, reliable and powerful solution for Web-based technical support and customer collaboration. Citrix Online products are used by more than 4,000 companies worldwide, including Cisco Systems, Siemens, Verizon, Intuit, Cablevision and Microsoft Business Solutions. The division is based in Santa Barbara, California, and is on the web at www.gotomypc.com, www.gotoassist.com and www.citrix.com.

Product Description

GoToAssist by Citrix, is a secure Web-based screen-sharing solution that downloads in seconds from the Web and enables full remote desktop sharing with mutual mouse and keyboard control between you and your customers. It was designed for support centers and help desks and enables faster first-call resolution, reduces backlog and significantly increases customer satisfaction. Key Features: •Web-Based: No installation on end-user machines. •Reliable: Works with firewalls and dial-up connections. •Fast: Installs in seconds from the Web. •Seamless Integration: Deployed and ready in less than a week. •Complete Hosting & Maintenance: No additional infrastructure or IT resources required. •Highly Scalable: Provide e-support irrespective of customer base and support staff size.

This company is listed in the following categories:

Customer Service/Call Centers

Integration

Professional Services

Technology

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